Something went wrong. Try again later

Giant Bomb News

983 Comments

Premium Members FAQ

Got questions about your membership? We're answering them here.

Update: I'll continue to add questions I'm seeing a lot to the bottom of this document.

Psst... Big changes happening at Whiskey Media. Don't panic. The answer to most of your questions are likely below. This isn't a goodbye post or a hey, thanks for joining us on this awesome journey, but we're outta here fabrication. It's a general trumpet call to let you know that we're working with two separate companies to build even bigger sites. For those of us at Whiskey, that means we'll spend all of about a weekend celebrating before we jump back to our jobs of building, creating and making you laugh. We'll make sure to keep you in the loop along the way.

Two companies?

Yes. We wanted to make sure our separate brands and employees ended up with companies that best fit their strengths. Here's the scoop...

Giant Bomb and Comic Vine are now in the same family as GameSpot and GameFAQs. The entire editorial teams from those sites are coming over, as is Dave. This marks a reunion of sorts as we’ll get to work with our friends over at GameSpot again. Giant Bomb will continue to operate as its own unique site.

Tested and Screened, along with all other things Whiskey Media are being acquired by BermanBraun. They've got big plans too, as you've likely seen on Tested already. Andy and his TOP MEN (our engineering team) are going to be busy building a whole slew of new sites that carry our mark of community first philosophies.

I'm a premium member, what does this mean for me?

Nothing for the moment. Your services continue as normal across all of the Whiskey sites as well as on Roku, Boxee, iTunes... etc. On April 15th we will migrate the billing for premium memberships to Giant Bomb and Comic Vine so that we can separate them from Whiskey Media proper. Don't worry, features on the other sites will continue to work, as will your username as passwords, but you will only billed by Giant Bomb. No split billing will occur.

We made this decision based on the fact that 98 percent of our subscriptions originated with Giant Bomb and the vast majority of our premium content has focused on that site. However, we also recognize our users have their own ideas about the value of their premium plan so we wanted to make sure you had a full month to sit with these details and use the same billing tools you're used to using. It is very important to us that we don't sucker punch anyone and that you can cancel your plans easily at any time.

Got all that? OK, well there’s more. Those members that do stick around past April 15th will immediately receive GameSpot Total Access memberships for free as a thank you for continuing to support Giant Bomb and Comic Vine. These will be distributed through email as a gift code, so their redemption is optional.

We'll also send out a general email as well as other announcements before April 15th so you're not left with any surprises.

What about the Whiskey Media store and my coupons?

They will continue to be valid. You can use them now, or at anytime. The store isn't going anywhere.

What about my wiki points?

Your points will continue as normal. Past April 15th your combined Whiskey points will be used for your submissions across all our sites. But any points earned after that date will only increase your total on the specific site you earn them on.

Hey, this has me worried. I've seen others sites get purchased and become

pretty crappy. What makes this different?

It's a valid concern. But if you've made it this far (let's be honest, some of you have been supportive of us for years) you know that beyond the logos on our sites are a group of people who have committed their lives to building a better Internet. Our sites will continue to thrive because quite honestly, it's what keeps a lot of us going every day. And as hokey as it may sound, we want to continue having an audience that trusts us as stewards of our respective expertise.

Continue to keep us on our toes. Now let's start building.

I have more questions!

I (Dave) will be around personally to answer all questions late tonight and throughout the weekend either on this thread or through twitter (@enemykite). As you'd imagine it's a busy day and I've still got to run to the city this afternoon to meet some peeps so thanks ahead of time for being patient as I go through your questions later today.

Will premium content still continue?

Yes, All the Giant Bomb premium shows you've gotten used to over the last few years will continue in their regular format. Give us a week to get used to our new digs, but we'll have new content coming your way within a week.

Are Giant Bomb memberships being rolled into Total Access at GameSpot?

No. The programs are separate. The GameSpot account is an added bonus that is optional. We're committed to building our premium member base and will always look to add more value to our users.

What are the plans for the API?

It will continue to stay up. It's been provided AS IS for a few years now, but it's something we very much would like to revisit and make better.

Dave Snider on Google+

983 Comments

Avatar image for deltadreamer
DeltaDreamer

137

Forum Posts

413

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By DeltaDreamer

@ultra2extreme: Your point is very well taken. But I do not want to support gamespot, I don't like the site, I don't like how they do things. I want to support Giant bomb and if the site is going to turn into gamespot in concept and structure I don't know what to do. Call me nieve, say I have no business sense. Say what ever you want and while your at it go complain about how bioware and EA are both ruining gaming by the ME 3 ending, on youtube.

Avatar image for sylect
Sylect

114

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By Sylect

seems like good news all around

Avatar image for stevebitt300
stevebitt300

6

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By stevebitt300
Elite is a cheap way to get money for the DLC. Why do you even ask money for clan operations? That was a basic thing a few years ago!
Avatar image for nickydubz
NickyDubz

380

Forum Posts

8

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

Edited By NickyDubz

@DeltaDreamer said:

@ultra2extreme: Your point is very well taken. But I do not want to support gamespot, I don't like the site, I don't like how they do things. I want to support Giant bomb and if the site is going to turn into gamespot in concept and structure I don't know what to do. Call me nieve, say I have no business sense. Say what ever you want and while your at it go complain about how bioware and EA are both ruining gaming by the ME 3 ending, on youtube.

Oh you're one of those guys....

Avatar image for zonikjj
zonikjj

281

Forum Posts

209

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

Edited By zonikjj

When is the GameSpot Total Access bonus rolling out?

Avatar image for jimmi
Jimmi

190

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By Jimmi

@ZOnikJJ said:

When is the GameSpot Total Access bonus rolling out?

Good question.

Avatar image for probablytuna
probablytuna

5010

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By probablytuna

Wait, so my membership just expired today, should I wait until the 15th to subscribe to Giantbomb or can I just subscribe now to the Whiskey Media Premium Membership and said subscription will carry over once 15th April arrives?

Avatar image for timothie
Timothie

23

Forum Posts

5

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

Edited By Timothie

Do what you have to do.

Avatar image for lockwoodx
lockwoodx

2531

Forum Posts

6

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By lockwoodx

@Sinful said:

Peace out and good luck. The reason I came to Whiskey is to avoid places like Gamespot.

Ditto

Avatar image for adam24
adam24

102

Forum Posts

8

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

Edited By adam24

@ZOnikJJ said:

When is the GameSpot Total Access bonus rolling out?

This is my question too. I've been anxiously waiting for it. I hope it rolls out soon.

Avatar image for wurmbollie
Wurmbollie

20

Forum Posts

1

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By Wurmbollie

@adam24: Just got my total access code, but when I put it in you have to fill in your address. After I do this it always says I left some field open and can't register, but I didn't! :( Maybe someone knows what's wrong. Is it because I don' have an address in North America?

Avatar image for striderno9
striderno9

1362

Forum Posts

3

Wiki Points

0

Followers

Reviews: 3

User Lists: 6

Edited By striderno9

Worked fine for me, maybe an NA address is needed?

Avatar image for bagronken
BagronkeN

223

Forum Posts

10057

Wiki Points

0

Followers

Reviews: 32

User Lists: 0

Edited By BagronkeN

Same problem here, can't fill out my address.

I'm also outside US/Canada, and I'm choosing the "N/A-Outside USA & Canada" option in the dropdown menu for "State", but it just keeps looping me back to the address page telling me "ONE OR MORE REQUIRED FIELDS WERE NOT FILLED OUT."

Any GB/GS staff looking into this?

Update: Worked fine today, they seem to have fixed this :)

Avatar image for adam24
adam24

102

Forum Posts

8

Wiki Points

0

Followers

Reviews: 0

User Lists: 2

Edited By adam24

@Wurmbollie I never got my code. I want my code. I paid for my membership out of my own money and deserve my code. Any staff members who read this, please PM me. Thanks.

Avatar image for nobull6
nobull6

232

Forum Posts

2809

Wiki Points

0

Followers

Reviews: 3

User Lists: 4

Edited By nobull6

Does anyone know why we have to have an address for the Gamespot access? I don't need more junk in my mailbox.

Avatar image for marsher
Marsher

323

Forum Posts

218

Wiki Points

0

Followers

Reviews: 4

User Lists: 13

Edited By Marsher

I haven't gotten a gamespot code yet?

Avatar image for granderojo
granderojo

1898

Forum Posts

1071

Wiki Points

0

Followers

Reviews: 12

User Lists: 1

Edited By granderojo

I accidently deleted my Gamespot code email when I was cleaning out my inbox, could I get that sent again?

Avatar image for villacooly09
villacooly09

4

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By villacooly09

how magnanimous and existential.

Avatar image for gs_dan
GS_Dan

1438

Forum Posts

68

Wiki Points

0

Followers

Reviews: 15

User Lists: 1

Edited By GS_Dan

I never got the code either....

Avatar image for heromuseum
heromuseum

19

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By heromuseum

Any direction for those of us who never received a code or are we just sol?

Avatar image for deactivated-5e4c09d3ba1b3
deactivated-5e4c09d3ba1b3

1115

Forum Posts

1494

Wiki Points

0

Followers

Reviews: 1

User Lists: 12

Not sure if this is the right place to ask, but...I know you guys have been extremely busy and all, but are Load our Last Save and/or Random PC Game coming back? Those were my favorite premium segments.

Avatar image for autobarn
AutoBarn

112

Forum Posts

1

Wiki Points

0

Followers

Reviews: 1

User Lists: 0

Edited By AutoBarn

I never got a gift code for GameSpot Total access. Did other Premium members get theirs?

I can't say I would use it, but it would be good to know giant bomb followed through on its promises to the community.

Avatar image for red12b
Red12b

9363

Forum Posts

1084

Wiki Points

0

Followers

Reviews: 0

User Lists: 6

Edited By Red12b

@AutoBarn said:

I never got a gift code for GameSpot Total access. Did other Premium members get theirs? I can't say I would use it, but it would be good to know giant bomb followed through on its promises to the community.

i got mine it was sent to my email

Avatar image for deactivated-60534c109535a
deactivated-60534c109535a

100

Forum Posts

142

Wiki Points

0

Followers

Reviews: 0

User Lists: -1

Has Giantbomb stopped using Paypal?.i don't want to expose my credit card info if someone has a answer,thanks in advance.

Avatar image for constantinel
ConstantineL

134

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By ConstantineL

I'm not sure that this matters very much but I don't see the silver membership icon, also I do not believe that I have an access code thingy. I still get to watch all the videos on the site that comes with my subscription. Is this something that I really don't need to worry about?

Avatar image for renegade1973
renegade1973

94

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By renegade1973

Is it just me, or recently there seems to be a total lack of subscriber only content. TNT anyone can view on Justin. As I just recently resubscribed, can someone let me know what the plans are - and what premium membership actually gets you (other than no ads).

Avatar image for musubi
musubi

17524

Forum Posts

5650

Wiki Points

0

Followers

Reviews: 8

User Lists: 17

Edited By musubi

@Renegade1973: The Jar time videos with Jeff and the HTML5 player are reasons enough for me to subscribe.

Avatar image for autobarn
AutoBarn

112

Forum Posts

1

Wiki Points

0

Followers

Reviews: 1

User Lists: 0

Edited By AutoBarn

Yep, its been long enough now for me to say it and mean it: Premium membership isn't worth it for me any more. No GameSpot code as promised, no response to any of my attempts at support (forum posts and PMs to the team), and the subscriber-only content has been lackluster at best.

I'll stick with the site, and I'm keen to see how E3 shapes up, but I can't help having this gnawing feeling that GB has jumped the shark. Hope I'm wrong! This place used to be one of the best times on the web!

Avatar image for thamster
thamster

30

Forum Posts

0

Wiki Points

0

Followers

Reviews: 1

User Lists: 2

Edited By thamster

should be in an email titled "Your GameSpot Total Access code" check your spam folder. Got mine Apr 23rd. It didn't actually work the first time around but I tried it a week later and got in. Have to admit these last couple of weeks have been pretty barren on the site though...

Avatar image for deathtrap
DeathTrap

427

Forum Posts

136

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By DeathTrap

@AutoBarn said:

Yep, its been long enough now for me to say it and mean it: Premium membership isn't worth it for me any more. No GameSpot code as promised, no response to any of my attempts at support (forum posts and PMs to the team), and the subscriber-only content has been lackluster at best. I'll stick with the site, and I'm keen to see how E3 shapes up, but I can't help having this gnawing feeling that GB has jumped the shark. Hope I'm wrong! This place used to be one of the best times on the web!

I'm also a bit disappointed in the lack of subscriber-only content lately, but it's to be expected - Vinny spawned and didn't one of the others get married or something? I'm not going to cancel - I still believe in Giantbomb and the amount is small enough that I'm willing to be patient.

Avatar image for cannedstingray
cannedstingray

528

Forum Posts

6

Wiki Points

0

Followers

Reviews: 0

User Lists: 1

Edited By cannedstingray

I still havent gotten an email from Gamespot with a code yet.

Pretty sure I'm one of the only GB members to be paid in full till the end of 2013 too.. What's up with that?? Been waiting for quite a while

Avatar image for deactivated-5e4c09d3ba1b3
deactivated-5e4c09d3ba1b3

1115

Forum Posts

1494

Wiki Points

0

Followers

Reviews: 1

User Lists: 12

@DeathTrap said:

@AutoBarn said:

Yep, its been long enough now for me to say it and mean it: Premium membership isn't worth it for me any more. No GameSpot code as promised, no response to any of my attempts at support (forum posts and PMs to the team), and the subscriber-only content has been lackluster at best. I'll stick with the site, and I'm keen to see how E3 shapes up, but I can't help having this gnawing feeling that GB has jumped the shark. Hope I'm wrong! This place used to be one of the best times on the web!

I'm also a bit disappointed in the lack of subscriber-only content lately, but it's to be expected - Vinny spawned and didn't one of the others get married or something? I'm not going to cancel - I still believe in Giantbomb and the amount is small enough that I'm willing to be patient.

Yeah, I'm gonna hang on to my sub for now, but if there's not enough content by the end of the year or at least someone very clearly explaining what their plans are, no more gold medal for me.

Avatar image for jimmi
Jimmi

190

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By Jimmi

@bluecollaralaskan said:

I still havent gotten an email from Gamespot with a code yet.

Pretty sure I'm one of the only GB members to be paid in full till the end of 2013 too.. What's up with that?? Been waiting for quite a while

I received one but I have no plans to use it. Do you want mine? Let me know and I'll PM it to you.