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Sony Online Outlines 'Make Good' Plan to MMO Subscribers, More to Come

Good luck with identity theft. Have Batman-inspired masks.

In an effort to satisfy subscribers that suddenly found themselves unable to play their favorite MMOs, and were, perhaps, a bit raw over the handling of the messaging regarding the breach of customer information on its network, Sony Online Entertainment has announced an initial plan to offer customers some free services across its stable of MMO titles.

From a press release issued last night:

 Night Owl?

SOE will grant customers 30 days of additional time on their subscriptions, in addition to compensating them one day for each day the system is down. It is also in the process of outlining a "make good" plan for its PlayStation3 MMOs (DC Universe Online and Free Realms). More information will be released this week.

In addition to the 30 free days across all titles, SOE announced via the game's Facebook page that DC Universe Online players all shall receive "Batman-inspired" masks for their trouble.

So, do you feel satisfied yet? Alex Navarro on Google+
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Posted by Alex

In an effort to satisfy subscribers that suddenly found themselves unable to play their favorite MMOs, and were, perhaps, a bit raw over the handling of the messaging regarding the breach of customer information on its network, Sony Online Entertainment has announced an initial plan to offer customers some free services across its stable of MMO titles.

From a press release issued last night:

 Night Owl?

SOE will grant customers 30 days of additional time on their subscriptions, in addition to compensating them one day for each day the system is down. It is also in the process of outlining a "make good" plan for its PlayStation3 MMOs (DC Universe Online and Free Realms). More information will be released this week.

In addition to the 30 free days across all titles, SOE announced via the game's Facebook page that DC Universe Online players all shall receive "Batman-inspired" masks for their trouble.

So, do you feel satisfied yet?
Staff
Posted by modeps

Good for them.

Posted by aterangelus

no

Edited by Guild_Master

Lest see


edit:  No
Posted by knownspace

Servers full of Batman!

Posted by jNerd

Nice masks...

Posted by Cameron

Let's be honest, no one's favorite MMO is made by SOE.

Posted by Commisar123

gee guess what Sony I still don't want to play DCU

Posted by NeilRapalee

You know if Sony sent me a real one of these so I could wear it to work then maybe I would think about some time in the future giving them more money.

Posted by MeatSim

I want to be Batman not someone who kind of looks like Batman.

Posted by RIDEBIRD
@Cameron: I'd say WoW is my favorite of all time, but SWG (before it got raped to oblivion) and Planetside aren't far from that spot. Still have some love in my heart for those two excellent games.

Of course everything they've made ever since has been quite shit, starting with aforementioned rape. Hoping Planetside Next can correct that.
Posted by crusader8463
@Meatsim said:
" I want to be Batman not someone who kind of looks like Batman. "
Then play one of the Batman games. Not that complicated.
Posted by scarace360

The Make good pla nshould have been to remake DCU so that it is good.

Posted by AmericanNinja

Yep I am happy with this.

Posted by WinterSnowblind

What about my Clone Wars Adventures subscription?

Posted by Skullomania

I'm always inspired by Batman.

Posted by Hailinel

Busted Online, Have Batman.

Posted by PKHilson

ALL IS FORGIVEN!!

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..
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:(
Posted by Spiritof

This isn't The Matrix Online reboot I was hoping for.

Posted by craigbo180

Batman masks hey...



all is forgiven.
Posted by buft

the compensation plan is stupid, i no longer have my PS3 but my identity and credit card information where held on their server, i get squat and the people who this affected more got not much more.

Posted by Crono

I won't settle until I get a real Batman mask.

Posted by Vexxan

B4TM4N!

Posted by AhmadMetallic

is it me or is the caption for this article fucking brilliant ?

Posted by nintendoeats
@Ahmad_Metallic: It's not just you.
Posted by Davvyk

Nothing like an item that the whole player base also has to make me feel special...

Posted by Nokterian

No sony you shattered our believe in thrust to give you my personal information and with that i salute you for not doing so and also not buying future products since my personal information is on the street.

Posted by TeflonBilly

Sony will have to pay for my medical expenses/fines when I go out and dress up as a knock-off Batman and act as a vigilante in real life since I can't get my online fix!


Then I'll be satisfied
Posted by Sayishere

b4tm4n

Posted by QKT

i like how psn gets a game and free stuff (through PS+) and all people get here is an in-game item that probably wont suit 90% of their characters, and that everyone has.

Posted by MrAristocrates

I legitimately don't understand this. I mean, it's a nice mask, but... bizarre.

Posted by benjaminajacobs

I would maybe be happy with this if maybe I didn't already buy a Lifetime Subscription to this MMO.

Posted by lacke

So does this mean that old non-subscribing customers get 30 days? If so, I would love to check out the current state of SWG.

Posted by JohnPaulVann

Stop hating on Sony, people. I'm starting to suspect all the negativity is just thinly veiled race hate.

Posted by McShank
@buft said:
" the compensation plan is stupid, i no longer have my PS3 but my identity and credit card information where held on their server, i get squat and the people who this affected more got not much more. "
If you don't own a PS3 anymore then they why would you get anything? What has happened to you from all of this? Nothing. And everyone who has a ps3 atm will be compensated for the downtime in some way. No free internet game for 2 weeks is not that bad.
Posted by JohnPaulVann
@McShank said:
" @buft said:
" the compensation plan is stupid, i no longer have my PS3 but my identity and credit card information where held on their server, i get squat and the people who this affected more got not much more. "
If you don't own a PS3 anymore then they why would you get anything? What has happened to you from all of this? Nothing. And everyone who has a ps3 atm will be compensated for the downtime in some way. No free internet game for 2 weeks is not that bad. "
Gee, I guess you think identity theft isn't a big deal. Wait till somebody snags your social security number and maybe you'll think different.
Posted by caryrabbit

what a joke

Posted by Milkman

"Look, we're trying here. Just...please...here! Take this Batman-inspired mask! Just take it!"

Posted by Jayzilla
@Cameron said:
" Let's be honest, no one's favorite MMO is made by SOE. "
/thread?
Posted by MrAristocrates
@JohnPaulVann:  He's not using their service anymore. He has no way and no right to collect compensation.
Posted by JohnPaulVann
@MrAristocrates said:
" @JohnPaulVann:  He's not using their service anymore. He has no way and no right to collect compensation. "
Why the fuck does it matter if he's using the service? When he did use the service he did so under the reasonable presumption that his personal data would not be leaked. Under your rule, if, say, your former psychiatrist decided to leak the contents of your consultations then you would not have any "way or right" to collect compensation. That's batshit crazy (it's also not the law in the US).
Posted by Coldbrand

Oh wow, a fake mask in a game for exposing their credit card information? Truly you are Saints Sony. Bless your hearts.

Posted by MrAristocrates
@JohnPaulVann said:
" @MrAristocrates said:
" @JohnPaulVann:  He's not using their service anymore. He has no way and no right to collect compensation. "
Why the fuck does it matter if he's using the service? When he did use the service he did so under the reasonable presumption that his personal data would not be leaked. Under your rule, if, say, your former psychiatrist decided to leak the contents of your consultations then you would not have any "way or right" to collect compensation. That's batshit crazy (it's also not the law in the US). "
That's not the same. You can remove a credit card number, and Sony didn't willfully give up anything, so your analogy doesn't work. He can't collect compensation because he doesn't use the service through which they're giving the rewards. If he was smart, he would have removed his info when he stopped using the service. Nothing is impenetrable.
Posted by gordjt

I wonder if the "1 day for each day the system is down" counts towards the SOE servers which were taken down a few days ago, or the PSN servers which have been out a couple weeks.

Posted by NinjaTard

Not good enough...I have a lifetime membership, do they plan to give me a super drug that keeps me alive for exactly the number of days they were offline? A mask, really? Maybe if it was a real mask then it would be a start but all in all this game hasn't delivered on it's promises as it is and now it's offline and unplayable while they offer up a piece of in game gear? Screw that noise!

I am just pissed at Sony and at whoever was responsible, it's ridiculous the mess this crap has created.

Posted by Xpgamer7

I feel like they had a bunch of failed batman masks and needed to get rid of them.

Posted by ProfessorEss

I'll give it to Sony on this one.
Free mask. That is absolutely hilarious.

Posted by steelknight2000

So....the Joker did it?

Posted by PenguinDust

Finally, a chance to be Jamaican Batman;  BatMON

Posted by eccentrix

Nice work on the tagline for this story.

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