Yesterday my dad bought a Kindle Fire HD, and he set up everything as instructed; everything on it works perfectly fine, except for the video. He can't get any of the Prime videos to stream, it just loads and then says there's an error that occurred, and the YouTube videos don't work either, which we're a little less concerned with (or at least I am). My mom has friends that have one, or at least have a Kindle that can play videos, and theirs works fine I guess. Our internet is perfectly fine, and is very good, but there's still that same problem.
We've called in twice to see how to fix it, but Amazon said nothing to help; they said at the end of the second call "Ummm, we can call you later or email you." And so we said okay (email), but nothing has happened so far except for an email that said "Did we help you?" Which it didn't at all. What's up? Does anyone else here have one, and if you can real quickly, check if it works for you? It seems to be that we're not understanding something simple, granted I wasn't sitting there next time my dad set it all up, but I'm sure he did from what I saw; Amazon is screwy right now, or it's the Kindle. Alright, thanks, bye now.
Oh, and my dad and brother own a previous Kindle, though I don't know which one, it is one that can't do video, but is there for reading. I myself have been on the support site for a little while, reading what possible problems and fixes there are, but none of it helps. The videos sometimes have sound, but no video, or vice versa (though I haven't seen any video), and then freezes.