After reading countless articles today about how Sony basically handed your personal details over to hackers, I eventually saw Sony had commented today on - what they are calling - an "Outage" (talk about whipping out the euphemisms...)
http://faq.en.playstation.com/cgi-bin/scee_gb.cfg/php/enduser/std_adp.php?locale=en_GB&p_faqid=5593
I read the whole thing, and after being frustrated I wasn't being giving the whole story, I decided to do a little research until I came across the original/unabridged answers to the interview.Here is the original interview before they cleaned it up a bit.
Update on PSN Service Outages
Q.1 When did you realise the system had been intruded?
When you guys did - we heard about it from reports in the media and then decided to check it out ourselves.
Q.2 How did you know that the system was intruded?
Shit was broken.
Q.3 What is the main reason to this problem? Which parts of the system were vulnerable to the intrusion?
Our entire system was & is vulnerable because our engineers are incompetent.
Q.4 What action did you take (are you taking)? Is there any possibility of further unauthorized access?
We shut shit down. We figure: 'shit can't happen if shit ain't runnin'.
Q.5 How many were affected? How many per each region? What is the latest status of PlayStation Network registered account/ operating countries.
A lot, plus a lot in the different region places. Overall, a whole lot. Stuff is still kind of broken in many places. We're trying to figure out what to do so we can fix things - do you have any ideas?
Q.6 Does that mean all users’ information was compromised? Tell us more in details of what personal information leaked.
All sensitive user-details were taken. It's awful - I know! Worst of all, evidence suggests the illegal hackers took the credit card details for all 3 of our PSN Plus subscribers. We need that money more than those illegal hackers. This will not do!
Q.7 Have you notified those users?
We thought about it, but the general feeling here is that most people think people aren't keen on hearing "oh, sorry to break it to you, but we didn't really take our system's security seriously and now some illegal hackers know where you live and might be using your credit card". It's the kind of thing that's a little hard to tell; know what I mean. Maybe you want to tell them..?
Q.8 Have you received reports or claims that their PSN ID information/ credit card had been used improperly?
We really don't feel like commenting on more shit that will bum ya'll out.
Q.9 I want to know if my account has been affected.
It might have - do you really want to know? Rest assured, we will use the law to go after these illegal hackors and get them for you.
Q.10 What should I do to prevent any unauthorized use of my (credit card) personal information?
Well, Microsoft has a pretty good security streak lately with their gaming platform, and since they haven't been stepping on everyone's nuts by going after the few ingenuitive people that want to do more with the system... well, maybe you can use them for now. We'll catch up one day .. just you wait!
Q.11 Since when have PSN/Qriocity become unavailable and in which region?
It was a while ago. We sorta suppressed a lot of the details surrounding this incident because it bums us out. Sorry, next question..?
Q.12 How come it is taking so much time to resume the service?
Like we said, our engineers aren't really the brightest pennies in the fountain... Remember, these are the guys are hired by the some ones who hired our engineers that devised the most powerful security feature on our awesome Cell-processor, well... which later proved to be useless when those illegal hackers figured out they could completely bypass it altogther. So yeah, we're still learning so be patient! Oh, and the Nuclear reactor problem over here is making matters worse, cause it's scary.
Q.13 How serious is this? Have the hackers broken the security on PSN/Qriocity? Are you taking necessary measures to prevent such outage happening in the future?
Look again - no questions that are only going to bum us, you and everyone else out. Have you played the latest Little Big Planet lately? There's a pirate outfit, some other cool cute stuff, and it's all powered by a cell processor.
Q.14 When will the service resume?
We when figure this shit out.
Q.15 Seems like SOE service was also not available/ suffering outage. Is this true? Is this due to the same reason as the PSN/Qriocity outage?
We're not sure, have you heard anything about why?
Q.16 I want my money back (subscription fee, content) since the PSN/Qriocity was not available.
But we kind of hoped we could keep it. Plus, remember we just had this big earthquake, and a lot of stuff got broken. We need time to make things better; please be patient.
Q.17 There seems to be some games that cannot be played even offline?
It's called digital rights management you n00b; it's our way of saying: "you paid for it, you have the right to play it, but we're going to make allowing you to use it a nightmare - because we can, because the law is on our side and because it's the most important course of action to secure our profits". Oh, but securing our network isn't that important.. Maybe you can help with that?
When you guys did - we heard about it from reports in the media and then decided to check it out ourselves.
Q.2 How did you know that the system was intruded?
Shit was broken.
Q.3 What is the main reason to this problem? Which parts of the system were vulnerable to the intrusion?
Our entire system was & is vulnerable because our engineers are incompetent.
Q.4 What action did you take (are you taking)? Is there any possibility of further unauthorized access?
We shut shit down. We figure: 'shit can't happen if shit ain't runnin'.
Q.5 How many were affected? How many per each region? What is the latest status of PlayStation Network registered account/ operating countries.
A lot, plus a lot in the different region places. Overall, a whole lot. Stuff is still kind of broken in many places. We're trying to figure out what to do so we can fix things - do you have any ideas?
Q.6 Does that mean all users’ information was compromised? Tell us more in details of what personal information leaked.
All sensitive user-details were taken. It's awful - I know! Worst of all, evidence suggests the illegal hackers took the credit card details for all 3 of our PSN Plus subscribers. We need that money more than those illegal hackers. This will not do!
Q.7 Have you notified those users?
We thought about it, but the general feeling here is that most people think people aren't keen on hearing "oh, sorry to break it to you, but we didn't really take our system's security seriously and now some illegal hackers know where you live and might be using your credit card". It's the kind of thing that's a little hard to tell; know what I mean. Maybe you want to tell them..?
Q.8 Have you received reports or claims that their PSN ID information/ credit card had been used improperly?
We really don't feel like commenting on more shit that will bum ya'll out.
Q.9 I want to know if my account has been affected.
It might have - do you really want to know? Rest assured, we will use the law to go after these illegal hackors and get them for you.
Q.10 What should I do to prevent any unauthorized use of my (credit card) personal information?
Well, Microsoft has a pretty good security streak lately with their gaming platform, and since they haven't been stepping on everyone's nuts by going after the few ingenuitive people that want to do more with the system... well, maybe you can use them for now. We'll catch up one day .. just you wait!
Q.11 Since when have PSN/Qriocity become unavailable and in which region?
It was a while ago. We sorta suppressed a lot of the details surrounding this incident because it bums us out. Sorry, next question..?
Q.12 How come it is taking so much time to resume the service?
Like we said, our engineers aren't really the brightest pennies in the fountain... Remember, these are the guys are hired by the some ones who hired our engineers that devised the most powerful security feature on our awesome Cell-processor, well... which later proved to be useless when those illegal hackers figured out they could completely bypass it altogther. So yeah, we're still learning so be patient! Oh, and the Nuclear reactor problem over here is making matters worse, cause it's scary.
Q.13 How serious is this? Have the hackers broken the security on PSN/Qriocity? Are you taking necessary measures to prevent such outage happening in the future?
Look again - no questions that are only going to bum us, you and everyone else out. Have you played the latest Little Big Planet lately? There's a pirate outfit, some other cool cute stuff, and it's all powered by a cell processor.
Q.14 When will the service resume?
We when figure this shit out.
Q.15 Seems like SOE service was also not available/ suffering outage. Is this true? Is this due to the same reason as the PSN/Qriocity outage?
We're not sure, have you heard anything about why?
Q.16 I want my money back (subscription fee, content) since the PSN/Qriocity was not available.
But we kind of hoped we could keep it. Plus, remember we just had this big earthquake, and a lot of stuff got broken. We need time to make things better; please be patient.
Q.17 There seems to be some games that cannot be played even offline?
It's called digital rights management you n00b; it's our way of saying: "you paid for it, you have the right to play it, but we're going to make allowing you to use it a nightmare - because we can, because the law is on our side and because it's the most important course of action to secure our profits". Oh, but securing our network isn't that important.. Maybe you can help with that?
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