Lakes of Molten Rage
By End_Boss 6 Comments
My name is [ALFRED GUGGENHEIMER], and I recently sent one of your M15x model laptops in to your repair center to have its case repaired, keyboard replaced and video card upgraded as per my agreement with your technical support.
It took well over a month for the package to actually return to me after being express shipped to your facility, and that only after I chased it down because your call center claimed to have no record of the shipment and repair information you sent me . Not only this, but the laptop has returned non-functional and incomplete. The repair order, which was left unsigned by its incompetent technician and which states that it came from Florida, not Houston, lists my laptop as having been “repaired/exchanged.” This was not what I asked for, nor was it what your company agreed to.
As I said, your company returned my laptop non-functional. Upon receiving it, I booted the computer up, worked on it for five minutes and then watched as it blue-screened and crashed, never to boot up again. This after the mystery technician signed off on having “worked diligently to address all reported computer issues.” Not only did you not address the reported issues, you worsened the situation.
Given the absolutely ridiculous number of hoops I’ve had to jump through to get a broken laptop back , I hope you’ll understand when I ask that my laptop either be express shipped to and from your facility for repairs at your expense OR that Alienware replace my laptop with a current-generation (and functional!) equivalent OR that you reimburse me the [BIG MONIES] dollars that I have so far wasted on your company.
Just figured I'd give anyone interested a little insight as to what's going on in my life right now. XD
-End_Boss.
6 Comments