By Shuborno 0 Comments
I don't like GameStop. I pre-ordered Mass Effect 3 there anyway because they had an exclusive pre-order bonus and my Mass Effect love is greater than my GameStop hate.
I was reminded of how much I dislike that store by the three to four minutes I spent in there to purchase Mass Effect 3.
- An employee took a phone call before the first person purchased their copy as answered the phone "Thanks for calling GameStop, where buying used saves you money."
- The same employee got a standard edition buyer's copy of ME3 PS3 and asked "Would you like to add a $20 PSN card for the Day 1 DLC? Apparently it is crucial to the game." The upsell was successful.
- After my purchase was rung up, I had to ask specifically for my preorder bonus. All of the people before me left without preorder bonus slips because my clerk simply didn't remember/care.
- Every person was asked if they wanted to purchase a strategy guide. We all heard the clerks the first time.
They were very rehearsed and persistent with the upsell. They were lax about providing the pre-order bonus item owed to the customer.
I took this to mean that they are disciplined in selling the customer what they don't need but not in providing value to the customer.
Ultimately I got what I wanted but everything GameStop adds to the buying experience is negative.