Let me start off by saying I am a loyal Xbox 360 customer, and have owned Xbox 360s (plural) for over 2 years. After my first 360 died after 2 years, I knew I had been lucky for having a console last that long.  I then got a second 360 from repair, which was fine for 2 months until it started scratching disks. Now this is where it gets tricky.
I had just bought the BlockBuster gamepass, which is essentially unlimited game rentals 1 out at a time. The first game I rented was a copy of Civilization Revolution, and it was pretty awesome for the 2 hours it worked properly. I had no idea what had happened. Next day, brought it back to the store and put it back, because I thought it was just my Xbox. I thought this because my 360 had been making strange noises as of that time, and I wasn't sure why. Then I rented Soul Calibur 4, it worked fine.
 I had SC4 for three days, went back to Blockbuster to return it for Madden 09 which was coming out the day I was heading over. Eagerly awaiting trying it out with a friend, I got back home and popped it in. The game disk worked until the end of the 1st quarter of every game I tried playing.  I go back to Blockbuster telling them it didn't work and they said I was crazy because I was the first one who had rented it. At the time, I was not aware of the potential of the Xbox 360 to scratch your disks. Then I exchanged the copy for a new one, brought it home, eventually had the same problem.
I had eventually noticed a scuff in the same spot on every disk I put in. I realized this with the latter Madden 09 copy I had, and I tested it with a copy of Sneak King I got for  50 cents at GameStop. After reading this topic, (which I was directed to from a thread here on GiantBomb) I'm inspired to do something about this. I wasn't able to get the full experience of the BlockBuster game pass which I paid $25 for, because of Microsoft's faulty product. Not to mention that BlockBuster has 3 scratched disks laying on their shelves. Now my question is, should I contact Microsoft support and try to get some compensation? What the guy in the topic above mentioned is nagged the crap out of EA, because he knew his rights. I'm tired of these 1 mo. Xbox Live cards every time I get for the repair of my 360, how about something serious?

should I contact Microsoft support and try to get some compensation?

"

should I contact Microsoft support and try to get some compensation?

It wouldn't hurt to try, but I somehow doubt that will do anything for you. At least you can get some frustrations out, though, plus you can see how support handles your situation.

Good luck!"

How has a class action lawsuit not been leveled against Microsoft? This is fucking ridiculous. Isn't the failure rate something along the lines of 35%? I'm "lucky" because I have had an Xbox 360 last for around 2 1/2 years; alas a few days back it finally kicked the bucket. I have friends who have already gone through multiple 360s so I don't want to be "that guy" who will start complaining, but even I am angry for my Xbox 360 to have failed. On the other hand, you do actually have a legitimate right to be seriously pissed off and I don't blame you.

I am just going to get an Elite and attatch my current HDD to it instead of getting screwed by customer support. If you have the money, I suggest you do the same. Otherwise, raise some fucking hell!

"How has a class action lawsuit not been leveled against Microsoft? This is fucking ridiculous. Isn't the failure rate something along the lines of 35%? I'm "lucky" because I have had an Xbox 360 last for around 2 1/2 years; alas a few days back it finally kicked the bucket. I have friends who have already gone through multiple 360s so I don't want to be "that guy" who will start complaining, but even I am angry for my Xbox 360 to have failed. On the other hand, you do actually have a legitimate right to be seriously pissed off and I don't blame you.

I am just going to get an Elite and attatch my current HDD to it instead of getting screwed by customer support. If you have the money, I suggest you do the same. Otherwise, raise some fucking hell!"

"I definitely am curious to see how they will handle my situation. I don't want to scream at the one sorry person that has to answer my call, they're only the messenger. But I guess that's what they are there for."

"whackmypinata said:

"I definitely am curious to see how they will handle my situation. I don't want to scream at the one sorry person that has to answer my call, they're only the messenger. But I guess that's what they are there for."

Oh yeah, I hope you wouldn't do that. I for one would hate to work in a customer service department, those people probably take all kinds of crap that isn't their fault. Those people are just working at a job, nothing more. Though I'm not going to defend every single customer service person, there's always a few that can be nasty to customers.

It really is a shame that the 360s have such problems, not just RRoD, but discs scratching and videocard issue, it's just a bad piece of hardware. All I can say is, the next xbox better be 100% compatible with 360 games, because I'll be wanting to play some of these games in the future and it would be too late to get a 360 fixed in a few years after the warranties are expired.
"

Is your Xbox 360 in the vertical or horizontal potion? If its in the vertical it tends to scratch your disks. I found that out the hard way.

The only time I have seen compensation given is when you act horrendously mad.

Nah man, that's just what happens when you buy good old american made products.

Maybe you should do the other American thing and sue.

"Is your Xbox 360 in the vertical or horizontal potion? If its in the vertical it tends to scratch your disks. I found that out the hard way."

"The only time I have seen compensation given is when you act horrendously mad."

That just sucks, I don't know what you should do.

"That just sucks, I don't know what you should do."