I have a terrible habit for a working professional: I can't resist checking my e-mail on my iPhone. I spend 8 to 16 hours a day staring at my corporate Outlook client, but when I hear my personal iPhone buzz, I have to look. Yesterday, I heard a buzz while I was in the middle of a conference call. Usually this wouldn't stop me from sneaking a peek, but I had one of my employees in my office with me. 40 minutes later, I was back to work with the buzz all but forgotten...until another one. The most recent buzz was some piece of spam, but the earlier message was from
MICROSOFT *XBOX LIVE with a subject of "Purchase Confirmation for 1600 Microsoft Points Bundle"
I'm not above adding something to my download queue for Live from the web interface from work, but I had definietly NOT purchased these points at 10:20 am on a weekday. I'm assuming most readers of Giant Bomb have read Patrick Klepeck's work on the "FIFA hack" or have heard about it from somewhere else; that's exactly what happened to me.
I immediately removed the credit cards I could from the account, changed the password and my Windows Live ID password, and left the office to call Xbox support from home to report the problem with my console info handy. The process was pretty smooth, and the support rep told me the investigation would take "3-7 days."
I'm going to try to document my experience as best I can, day-by-day. The unfortunate thing is that for business days 4-8, I'll be in England for work. I plan to let Xbox do their thing, and we'll see if I hear anything from Microsoft before that 7th day. If it wasn't for the work trip, these middle days would be a catalogue of my descent into madness.
I'm hopeful this is much ado about nothing. If this hits day 50 or so, there will be rage.