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When a Mostly Positive Review Becomes "Controversial"

Passionate backlash to a review is nothing new, but what's it say about you, me and the point of reviews when it happens like...this?

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What do you want from a video game review? Enlightenment? Purchase justification? Quotes to lob at people in your favorite message board? A link that could shoot you to the top on Reddit?

One of gaming’s most articulate writers, Simon Parkin, filed his review of Uncharted 3: Drake’s Deception for Eurogamer yesterday--read it here. Parkin’s material is typically well considered, thoughtful and challenging. His dissection of Naughty Dog’s latest cinematic adventure was no exception, a sharp critique of the fundamental design choices that have fueled the Uncharted series since the beginning, and how the studio’s emphasis on recreating a movie-like experience means breaking that tight script causes serious issues.

Movies, unlike games, don't have fail states, so Indiana Jones will always miss the boulder.
Movies, unlike games, don't have fail states, so Indiana Jones will always miss the boulder.

I’m not sure how many people actually read the review, as most comments focused on the 8 score assigned to the game, one slightly under the 9s and 10s (or equivalent) found elsewhere on the web.

There was reason to assume Uncharted 3 was going to be pretty great. Naughty Dog’s track record is solid, and Uncharted 2: Among Thieves was so spectacularly impressive that you mostly felt bad Naughty Dog’s designers, programmers and artists had to follow it up all over again. Plus, nothing Naughty Dog has shown since Uncharted 3 was announced suggested we were in for anything altogether different--Uncharted 3 was more Uncharted, which to most (including me) is fine.

What this meant, however, was that most reviews would likely largely be a thousand words of praise.

Thing is, I’d rather read a thousand words about why someone didn’t like Uncharted 3, so long as the author’s building a proper case, rather than trolling fans. In Parkin’s review, he outlines a grand critique against the Uncharted series as a whole, written through the lens of its latest release, and makes a credible argument for why Uncharted’s highest highs naturally create unavoidable lows. It’s a feeling that’s been with me since the beginning of Drake’s journey, but especially so in Uncharted 2, when players may miss the directorial cue from the game, such as a timed jump, and have to repeat it over and over again.

Other reviews mentioned this point, including Brad’s take on the game, but Parkin made it the focal point of his. By doing so, Parkin's review cast a slightly negative tone, but on the flip side, such concentration allowed Parkin to properly articulate the nuance of his argument, using his megaphone as a reviewer at a major outlet to make a serious point to a very large audience.

One comment beneath the Eurogamer review really stuck out to me.

“I equate reviewers to sports referees and economists; they make a living our of getting it right only some of the time. Once you bear that in mind you don't get annoyed by this review.”

It’s possible this commenter has played and finished Uncharted 3 enough to make a judgement call--but it’s unlikely. By comparing game reviewers to “sports referees,” he (or she) is suggesting the job of the game reviewer is solely to say whether a game is worth a purchase or not. For some, that may be absolutely true; $60 isn't cheap. That’s one of the goals of many game reviews, but reviews can (and should) also function as a design critique, and the best kinds of game reviews are informative to the player and developer, providing an outside perspective that illuminates what did and didn’t work.

Maybe this illustrates a fundamental disconnect between the audience for reviews and the writers themselves. Time is precious, and when I make time for a work, I want my assumptions to be challenged, preconceptions torn apart. If I’m wrong, maybe I’ll learn something from it. This proved especially instructive with Demon's Souls, a game I was only able to understand by reading other people's passionate thoughts. It’s possible to read something you totally agree with and come away with useful lessons, but I’ve found the most instructive moments in life to come from moments involving viewpoints vastly different from mine. As someone who takes thinking about games pretty seriously, this extends to games writing, too.

Electronic Arts has purposely pitted fans against one another, exploiting the passion of players.
Electronic Arts has purposely pitted fans against one another, exploiting the passion of players.

This disconnect--an intense backlash from fans--isn’t unique to games.

The technical term for the phenomenon is confirmation bias, where individuals seek out information favoring their already established opinion. Confirmation bias is a massive problem in today’s politics, as evidenced by the existence of deliberately liberal and conservative leaning networks like Fox News and MSNBC, and there’s reason to believe today’s highly personalized marketing by the video game industry has trained an audience to seek intense validation for their expensive purchases.

Just take a look at the way Electronic Arts has promoted Battlefield 3 against Call of Duty, stoking the flames of fandom and leading to obnoxious arguments almost everywhere on the Internet. I just want both games to come out so it's all over.

It’s completely, totally, 100% okay to disagree, just make sure you’re aware of what it is you’re disagreeing with.

Next time you read a review that winds you up, take a deep breath, and think before you comment.

If you're looking for other works similar to Parkin's review of Uncharted 3, I cannot recommend places like Kill Screen enough--but go in expecting and wanting something very atypical. Kirk Hamilton wrote an excellent offbeat critique of L.A. Noire, for example, and the publication's web-defying analysis of Infinity Blade by J. Nicholas Giest is as mesmerizing as it is true. Critical Distance is an excellent resource for discovering these kinds of pieces, with quality roundups on a weekly basis.

Patrick Klepek on Google+

693 Comments

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Ares42

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Edited By Ares42
@Godzilla_Sushi said:

@Ares42 said:

@Godzilla_Sushi said:

We all need them to point out why it might not be for everyone. I love a variety of websites and people reviewing these big games. It's so fun to watch and see how it plays out. I totally understand where he'd come from, and I'm totally stoked for Uncharted 3 because of it.

But it's so far from standard protocol. How many Mario reviews have you seen where the review says "if you don't like platforming this game isn't for you", or GTA reviews saying "if you don't like open-world games, don't buy this game". A review should tell the reader what kind of game it is and how good it is within those parameters. It makes no sense to criticize what the game actually is, the description alone should be more than enough warning for people who don't like that style of game. Do you really want every game review to be like "This is a role-playing game, which means there's a lot of long boring conversations and annoying complex characters stats" ? Shouldn't it be enough to just say "This is a role-playing game" ?

Man, I don't know, I kind of do want every review to be like that. It could just as easily be "This is a role-playing game, but it's pretty great because there are great conversations and interesting character stats." That's the point, right?

No, it couldn't be. You said "We all need them to point out why it might not be for everyone" which would indicate you want every review to make a point of telling what's innate about the game-style that makes some people not like games like that. Every review would have a myriad of criticisms just based on what kind of game it is because they had to point out every single thing people might not like about every aspect of a role-playing, third-person, open-world, action-adventure shooter with puzzle elements. It makes way more sense to just describe it and let people decide if that's a style of game they enjoy or not.
 
If it's a criticism about the actual quality (as in an RPG actually having unnecessarily long uninformative conversations), that's fair game. But if it's only a criticism because some people don't enjoy conversations in their games, that's just silly.
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DarthOrange

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Edited By DarthOrange

Great article as always Patrick!

¡ʇuəpısəɹd ɹoɟ ʞɔıɹʇɐd

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SimonM7

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Edited By SimonM7

First off; great article Patrick, it's great to have some content on here that moves beyond the otherwise pretty goofy across the board relationship with gaming. As much as I love a funny quick look, it's also nice to have some basis for proper games discussion.

Now, in regards to the review in question, I can say that the points raised are things I felt about Uncharted 2 aswell. In fact, seeing more than a few reviews mention those points borders on surreal for me because I couldn't find a *single other person* who actually felt that those were valid back when we were all playing 2.

However, I'm still not exactly sure if those points even belong in a review. I brushed past someone else's comment skimming through this comments thread (sorry for not taking down your name for some proper reference) who said that such criticism needs more than one game to build a case. I absolutely agree with that, and I must emphasise that it's a trait of Uncharted's rather than necessarily a flaw. Of course, it could be regarded as an issue depending on who you ask, but unlike a popular mantra these days I do NOT consider reviews merely someone's opinion. Guess what's someone's opinion? Someone's opinion.

You can debate the merits of different styles of reviews until the cows come home, though, and I'm not about to do that here. However, Uncharted 2 was a game of *immense* quality, and its design decisions made a coherent, consistent whole. It's still a pinnacle example of the scripted roller coaster ride that everyone can enjoy and have the *thrilling escape* be the thrilling escape more or less regardless of the player's abilities. That does remove agency, and unless you "buy into" its feign sense of urgency it also remove that, but is that really a flaw when it's the very thing that enables oodles of players to experience a thrilling adventure without constantly dying in the middle of an exciting sequence?

Because that's what it sets out to do. It sets out to be an easily digested, pulpy blockbuster adventure that makes you feel like a daring action hero showered in narrow escapes. You can say loads of interesting things about the design decisions that enable that machinery, but I find it difficult to argue against the success of the machinery itself.

In addition, Eurogamer has a site wide problem with review/scoring consistency that didn't exactly help. Uncharted 2 bagged a 10/10and now the site has all these issues with its most fundamental design. The UC2 review was done by Tom Bramwell, so the change in sentiments obviously make sense, but I have to question who that benefits. Had Simon done the UC2 review and established that stance already, I think that would've avoided a lot of this outrage.

Again, good catch for an article, Patrick. I hope the compliments outweigh the generic internet hate around here lately.

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Atary77

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Edited By Atary77

Something I mentioned once about some Gears 3 reveiws...
 
A review of a game looks at the product as a whole not just individual parts. There are a good number of games out there where the Single Player may be terrible yet the Multiplayer is great or vice versa, but as a consumer you can't just buy sections of the game. Your money is being invested on the whole thing. So it's important to critique everything about the game as a whole and not to separate certain aspects. Granted you can wait for the price on a game to go down to the point where you feel that'd be a reasonable price for the half of the game that you would consider fun.
 
Still game critics do their job to help give some perspective on the product so that we may make better decisions on what games we're basically investing our money in. Granted we may not always agree with them, but we don't really have to. Reviews are really something of a suggestion and an opinion on how someone feels about a game and an explanation on it's features. And it's with that knowledge we can make more of an enlightened judgement but we can still judge for ourselves if the game is good depending on our individual opinion.

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north6

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Edited By north6
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turtlesim138

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Edited By turtlesim138

The kill screen review of Infinity Blade that Patrick mentioned is definitely worth checking out. I thought I was tripping out when I was reading it at first

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Tally_Pants

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Edited By Tally_Pants

I took a couple minutes and read the review on Eurogamer, and I have to say that all the points he makes are valid, although I may not entirely agree with his view of the game. It is a cinematic game, that has been structured in a linear fashion, leading you from one trigger to the next, but I find it does it really well! When playing I do notice this, but I don't mind, the execution is done well enough that it blends into the game play nicely.

The action is enjoyable, and the mix between "climbing", shooting and puzzle solving I find is done so that you don't feel over saturated by any of them at one moment in the game.

Of course, this is only my opinion based upon the first two Uncharted games, but as stated, U3 is just more of the same! (whether you like that or not)

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Ujio

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Edited By Ujio

I read the review and, while very well written, it just seems to me the reviewer is nitpicking for the sake of nitpicking. Seriously, his main complaint--that UC3 is contrived and there is no player freedom other than what the developers have pre-assigned to you--I thought is common knowledge to anyone that has, you know, played the FIRST two games. Why this is such a negative aspect of the game is beyond me. I don't think the majority of people (myself included) were expecting this game to top what UC2 delivered, but I'm OK with that because it's giving me more of what I enjoyed in UC2; the same as what UC2 delivered from the first game.

But this reviewer goes on and on laboring the fact that UC3 didn't turn out to be like Skyrim or some other open-world game where the player is dumped in a sandbox world and let loose. That's NOT how the UC series plays. So to try and compare two separate styles of game and then hold it against the game as a negative is just stupid. I could care less about the score because people put too much stock in numbers these days. I'm strictly talking about his review and the basis for his complaint revolving around the game not being something neither of the previous two games were, but somehow since it didn't evolve from that design it's deficient.

Well written review, but his complaint about the game seems a bit artificial if you ask me.

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Edited By MusiM

I read reviews because I like reading them. I don't always have the time. Being an RPG fan I'm pretty used to reviewers trashing the mechanics and design choices I enjoy and people like Kat Bailey are few and far between. Pretty much as long as it sells good enough to make more I'm alright with it. 90% of the time I already know if I'm going to get a game or not when it comes out but occasionally a review will peak my curiosity (Alien Infestation is now on my to buy list for instance, thank you GiantBomb). I am more likely to read a review if I'm already purchasing something but at the same time, I probably buy two new games a month. What I would be curious to know is how much reviews affect developer decisions in future products.

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Edited By MusiM

Also just read those two Kill Screen reviews and man were they good reads! I doubt the developers sense that much artistic thought and philosophy in their own work but it was fantastic reading it that way. While I doubt the website will influence me to buy anything I will most certainly read their offerings with excitement.

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coolarman

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Edited By coolarman

Opinions are like assholes.

Need I say anymore

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CharleyTony

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Edited By CharleyTony

If someone has problems with other people having different opinions, maybe they should cancel their internet !

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godzilla_sushi

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Edited By godzilla_sushi

@Ares42 said:

@Godzilla_Sushi said:

@Ares42 said:

@Godzilla_Sushi said:

We all need them to point out why it might not be for everyone. I love a variety of websites and people reviewing these big games. It's so fun to watch and see how it plays out. I totally understand where he'd come from, and I'm totally stoked for Uncharted 3 because of it.

But it's so far from standard protocol. How many Mario reviews have you seen where the review says "if you don't like platforming this game isn't for you", or GTA reviews saying "if you don't like open-world games, don't buy this game". A review should tell the reader what kind of game it is and how good it is within those parameters. It makes no sense to criticize what the game actually is, the description alone should be more than enough warning for people who don't like that style of game. Do you really want every game review to be like "This is a role-playing game, which means there's a lot of long boring conversations and annoying complex characters stats" ? Shouldn't it be enough to just say "This is a role-playing game" ?

Man, I don't know, I kind of do want every review to be like that. It could just as easily be "This is a role-playing game, but it's pretty great because there are great conversations and interesting character stats." That's the point, right?

No, it couldn't be. You said "We all need them to point out why it might not be for everyone" which would indicate you want every review to make a point of telling what's innate about the game-style that makes some people not like games like that. Every review would have a myriad of criticisms just based on what kind of game it is because they had to point out every single thing people might not like about every aspect of a role-playing, third-person, open-world, action-adventure shooter with puzzle elements. It makes way more sense to just describe it and let people decide if that's a style of game they enjoy or not. If it's a criticism about the actual quality (as in an RPG actually having unnecessarily long uninformative conversations), that's fair game. But if it's only a criticism because some people don't enjoy conversations in their games, that's just silly.

Dude, I think you may be taking this a little bit too seriously.....you're replying with the wrong guy. I'm dumb and I don't care. :P

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Legend

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Edited By Legend

Not sure what the situation here is, but I personally think Eurogamer is a shit website with shitty reviews.

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Sportsplosion

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Edited By Sportsplosion

People are dumb, shut down all review sites, stop all production of video games, and commit mass suicide. It's the only way to avoid having this problem again.

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Hooray4Larz

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Edited By Hooray4Larz

Amazing display of fanboy idiocy over at NeoGAF.

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Ethir88

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Edited By Ethir88

This is one of the best articles on this website, I come here NOT because I LIKE GURSTMAN, but because he suffered at GameSpot for telling the truth as he saw it! THAT ROCKS! and thanks for linking to these other awesome review places that stand up in the same way! LONG LIVE THE GIANTBOMB!

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getonBJslevel

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Edited By getonBJslevel

People always need something to complain and cry about. If you don't agree with what the person is saying, then don't read it. Its really that simple.

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DragonBloodthirsty

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When I read a review, I want information. If something about a game sucks, I want to know in advance. I don't even understand how a reviewer could be a "referee" -- do they call foul or issue penalties? 5 yard penalty for offsides, red card for copying core gameplay mechanics? Reviewers are closer to commentators, highlighting the high points and chattering over the extremely long, boring parts.

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BombKareshi

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Edited By BombKareshi

Thank you for teaching me the term "confirmation bias". I've been in need of a name for this phenomenon I observe so often for a long, long time.

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Jack_Frost

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Edited By Jack_Frost

It’s possible to read something you totally agree with and come away with useful lessons, but I’ve found the most instructive moments in life to come from moments involving viewpoints vastly different from mine. As someone who takes thinking about games pretty seriously, this extends to games writing, too.

Thanks so much for saying this, and for the article as a whole.

You and I think alike on these matters and I rarely come across other people who deliberately look for things that challenge their assumptions.

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ssejllenrad

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Edited By ssejllenrad

Uncharted may get a 7 and I'd still get it. Heck even a 6 is still above average! People crying over an 8/10 are stupid whiners.

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AriesDog

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Edited By AriesDog

PS3 fanboys flip their lid if you don't gush about every single exclusive. When reviewers gave Too Human or Alan Wake just so-so reviews, Xbox fans just said, "Fair enough. I'll go play Halo or Call of Duty now."

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Buckaroosamurai

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Edited By Buckaroosamurai

To me reviews are all about who they are written by. I will spend the time to get to know the reviewers tastes and styles they enjoy and if their tastes tend to be in line with mine own that can help me to determine if I want the game. Although sometimes if you know a reviewer well enough and they are a good enough writer even if they don't like something what they don't like might inform you of something you will like. I've read many a negative review that told me things that lead me to believe I would like the item being reviewed. If I know I'm going to get something regardless of a review I will probably wait to read the review until I've finished said item, and then read the review to see what someone else got out of the experience.

On a side note, what drives me crazy about the UC series is it wants to be this cinematic movie experience, and most of the time it feels that way and when it works it works like gangbusters, but there are so many cheap one hit or instant death situations that need to keep being repeated until you make that split second timing right that it takes me out of the experience and just turns it into a grinding game experience. This isn't always bad for example I expect it in something like Demon Souls but there are several times where I will be at the seat of my pants in an action setpiece in these games having fun but then I start dying like 3 or 4 times because I got hung up on a pixel or the camera was a bit jenky or it is a bit unclear what the game wants me to do these moments go from being awe inspiring to frustrating and gamey. I think the UC series is amazing but I do think they have some things in them that are deserving of criticism.

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baazzaar

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Edited By baazzaar

@AriesDog: Generalizations like this should get people banned from commenting.

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misterfaulkner

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Edited By misterfaulkner

Thank you for linking us to Geist's review of Infinity Blade. I completely agree that reviews/criticism like Geist's and Parkin's are essential for taking seriously video games as art. I disagree that life is best viewed through a single window, and any criticism is only one piece of the overall picture. People who get frustrated with others' views and critiques on games only hurt the medium.

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jipearce

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Edited By jipearce

Thank you for an intelligent article which points out confirmation bias - it's a lesson that gamers need to learn. And thanks also for the great links.

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deactivated-5f69ab113d659

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I've read the full article from Parkin and Patrick's piece above. I think both are very fair and well written.The one thing I would whole heartedly say about the Parkin piece is that it ain't no review. It's a critique as far as I'm concerned.

I love this type of piece. It comes across as honest, gutsy and fairly sans bullshit. You don't have to play the game to understand his criticism but you can pick up where he's coming from by reading other sites reviews.

The one thing that surprised me, was the cynicism through some of the comments (I know right!). One particular comment from a 3rd year journo student was pretty much claiming that some form of bribery was at play in every single review ever written. Whether it's true or not, I thought that Parkin produce a balanced piece on the face of it. After all 8/10 is still a kick-ass score for any game.

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jackdeth

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Edited By jackdeth

Great article, a well thought out peice regarding an equally well thought and eloquent review. Personally, I never understand why people react in such strong terms over someone else's opinion, especially when the majority of the people in question would not have even been able to play the game. 8/10 is hardly a poor score. Good reviews, in my opinion should make you think about the game in question and not merely seek to affirm a preconception about a game, from in this case, a developer with a good rep.

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DevSword

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Edited By DevSword

@Klepek, Most gamers have played Uncharted 3 starting October 1st. The Eurogamer review barely talked about the multiplayer component of the game. How is it valid to exclude that huge a portion from your assessment?

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NoobSauceG7

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Edited By NoobSauceG7

I truly believe Giant Bomb's approach to reviewing with the 5 star system is a much better way to review a game because if you break it up more than that with 10 point scales and breaking into the decimals, it is just a grade and in the end video games are about how fun a game is and not if one game is better than another...that's when the GOTY discussions come in.

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Edited By MudMan

So, I've played the game now, and I want to say one more thing:

I refuse to be unimpressed by Uncharted 3.

Seriously, it's a conscious choice. I refuse to be so jaded that what this game is doing doesn't get a gasp out of me. If this is the kind of stuff we're going to dismiss and shrug away and call out on being linear and scripted... well, count me out. Say what you will about indies and dumb-but-fun sandboxes (my Steam account is proof that I love both), but the fact that we've taken the medium and the art form to this point? That's amazing. I watched Tintin this weekend, and it wasn't as engaging. I mean that with no irony or shame. It seriously, honestly, is not as well paced or written, and that doesn't even has the excuse of having to accomodate a player acting things out in real time.

So, hey, I appreciate that Simon is well within his rights to go for an 8/10 and that nerdrage is nerdrage, but damn... such a poorly chosen target to make a statement.

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rick9109

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Edited By rick9109

Thank you for this and thank you to the link to such a well-written review. It's things like this and that which make me hopeful that someday we can take the quotations off of gaming "journalism" that still unfortunately need to be there for most of the content produced outside of this site.

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TerrenceC06

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Edited By TerrenceC06

Good Article.

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timmbot

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Edited By timmbot

8 out of 10 for this review of a reviewer of a review of a game. So meta.

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Edited By fustacluck

@wickedsc3 But surely anyone also has the right to point out when those commenters are being a bit silly.

@everyone quoting:

"As an expression of all that a video game could be, however, Uncharted 3 is narrow, focused and ultimately shallow. It is a majestic tribute to cinema, a movie game in the literal sense, and your enjoyment will be in precise step with your appreciation of that objective"

I really don't see how this is a negative attack on the game. As I read it, the first sentence is pretty obvious. It is a completely linear series, dragging you from firefight to puzzle to platformer. No real depth there, but what is there is so focussed you get a pure experience. The only words to which the reader can bring any negative connotation are narrow and shallow, but would you describe the gameplay as broad and deep? Read without emotion, it's a fitting description.

The second sentence extols its virtues, with the disclaimer that if you come to the game expecting anything other than being led through a pre-scripted story you're going to come away dissappointed. Again, no negativity there, just plain sense.

Personally, still getting the game. I made that decision a long time ago, as I believe its most vocal supporters have. Just don't understand how someone's view on a website that you yourself have to find is going to damage your enjoyment of the game.

Just as a btw: Want to add to the voices showing appeciation for PK's work. Definitely been a valuable addition to the site. Carry on, sir!

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fustacluck

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Edited By fustacluck

@devsword Because that's a beta. You don't do reviews of betas.

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epgpx

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Edited By epgpx

I don't want anything from a video game review because quite frankly I don't read them.

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PandaBear

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Edited By PandaBear

When a mostly good video game website starts publishing blog posts about other peoples reactions to a review on a different site in their news section...

Is this Giant Bomb of Kotaku?

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BigChickenDinner

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Edited By BigChickenDinner

So I guess 8/10 is a piece of shit game, the worst in fact, almost as bad as 4/10, but exponentially more terrible......

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DevSword

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Edited By DevSword

@fustacluck said:

@devsword Because that's a beta. You don't do reviews of betas.

Naughty Dog put out the final multiplayer with the Subway promotion. They had a beta over the summer.

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Majkiboy

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Edited By Majkiboy

@DevSword said:

@Klepek, Most gamers have played Uncharted 3 starting October 1st. The Eurogamer review barely talked about the multiplayer component of the game. How is it valid to exclude that huge a portion from your assessment?

Most gamers? This is a statement without a proper definition. Most gamers you know maybe?

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two_socks

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Edited By two_socks

It's crazy to think that now-a-days, a score of 8 out 10 is abysmal and somehow considered a negative review. Having actually read Parkin's review, I can't really say it was all that negative. A lot of his given points were valid (the whole thing about Drake's Journal to solve puzzles, instead of really figuring it out for yourself was something I actually really disliked from UC2). It's just really crazy that someone who writes a very well written and though out review is getting harassed because a hyped up game like this is "only" getting an 8, instead of a 9 or 10. Just nuts.