uhh...
Wait.
Wait just a minute.
"They basically asked me questions and gave me the rundown on what to expect. Like dealing with customers in a friendly manner, what they expect from me on the job, dealing with racism from time to time (Since I'm African-American)"
Remind me never to visit the place you live.
"Now remember here sonny boy - sometimes a fellers gonna give ya a hard time - psst: cuz ya so dark n all - but jes remember ta smile n send im on his way!"
It doesn't really matter where you're from. If someone's upset, they'll say something and they won't think about it. I'm from the land of Lincoln himself, and the number of times I've been called a chink, gook, charlie, jap, etc happens more than it should for a blue state. I never got the racist talk in my retail job, but I sold big ticket electronics; it was the customer's choice as to whether they dealt with me and I never had to tell anyone that it's the 26oz cola that's on sale, not the 28oz cola. I've seen people throw fits over stuff like that at a grocery store.
Some people are just jerks and if they don't get their way, they'll get vindictive, especially around the holiday season.
What better way to get back at that clerk who denied me my 99 cent 26 oz diet sugar free organic free range espresso soda than to egg him on so that he gets mad and gets fired!
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