Technically, to sell things legally, don't you have to register as a business, give receipts, do tax reports with the related income, and so on and so forth depending on the particular country's laws? So, selling used games is a grey area like people have said.
Anyway, the store was at fault, they got scammed, they tried to scam you. Not all PC games are like that as you found out yourself, not all console games are free of that either as has been mentioned. Both have pros and cons and maybe finding out a bit more you'd see that even for you the positives of services like Steam outweigh the negatives, especially when it comes to making things user friendly for not very knowledgable people, since installation is a breeze, as is the updating, as is finding friends to play with, etc, etc. As long as they aren't scammed that is, then things get complicated, with good reason. And no, PC isn't what puts barriers, there's a vast PC based industry without that issue. 2 out of 3 games in your case didn't have the issue for example. It's certain companies that put barriers, as they put barriers on consoles also.
As for saying things like, what if Steam is bought, or the company shuts down, then what? Well, what if Sony's bought or shuts down, and then your console breaks down with nobody to repair it, or no longer can have firmware updates since you no longer can login, or can no longer give you the patches that solve serious issues with the games you bought, what happens to your ability to play those games then? This kind of argument is pretty ridiculous, nothing lasts forever even if you have your copy in hand with no cd key-like restrictions. I'd faster trust Valve on PC with their no-resale issue yet their great pricing and great product support and great focus on actually providing good games and user content creation, than on 360 where TF2 is half the game it's on PC, nobody plays it anymore, I have to pay to access the online mode in the first place, and the only benefit would be that I would probably (not definitely as I explained above) be able to still play the single player portion in one of the worst case scenarios (not in all of those). The online modes on consoles will shut down pretty fast if the companies go down, you know. It's peer to peer gaming, but they do require at least matchmaking servers from the companies. With those gone, the game's not playable. Nothing lasts forever.
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