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    The online service used on the PlayStation 4, PlayStation 3, PlayStation Portable and PlayStation Vita.

    Technical Help : Full game trial doesn't register as paid for!

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    Vestigial_Man

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    #1  Edited By Vestigial_Man

    After the Far Cry 2 full game trial expired, I decided to purchase the full game. However I purchased it from the store directly instead of through the expired content. It accepted the payment but the content is still marked as expired and does not appear in my download list. Although I have the "Purchase Confirmation" email it is not marked as paid for in the store. Trying to redownload it from the store asks for another £16 payment which I don't have in my wallet. Is there any way to claim the content without having to pay the money which I refuse to do?

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    Grissefar

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    #2  Edited By Grissefar

    You can try contacting Sony, but depending on where you are from, it will require a small miracle and a heck of a long time to actually get in touch with them without using a premium line, get them to recognize the problem and have them fix it. They are simply not interested in helping you.

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    Vestigial_Man

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    #3  Edited By Vestigial_Man

    How do you go about it?

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    doejonathan

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    #4  Edited By doejonathan
    @Vestigial_Man: Before contacting them, try to activate it in the service list. This can be found under Account (after logging in), I believe it's Transactions or it might be just called List of Services. This worked for the Welcome Back program.
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    Vestigial_Man

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    #5  Edited By Vestigial_Man

    It does not appear under Services List although it appears in Playstation Store with a blue bag beside it which normally represents a service as opposed to the red bag for a purchased item.

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    Vestigial_Man

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    #6  Edited By Vestigial_Man

    Does anyone know the UK support number? I can't seem to find it on their website, I have found every other country's except the UK.

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    N7

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    #7  Edited By N7

    Did you download anything when you bought it? Maybe you should try to play the game and see if it will activate itself.

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    Vestigial_Man

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    #8  Edited By Vestigial_Man
    @N7: I deleted it to try reinstalling it after it didn't work, however I can't redownload it since it doesn't show in my download list and the store wants me to rebuy it.

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