My account was hacked about two months ago. There was no FIFA connection, but there was a large amount of points purchased. MS reps at the time informed me that due to the large volume of account hacking investigations they were experiencing, the time to resolution would approximately triple (meaning it's only been recently--within the last two weeks--that my account had been restored to me). Other than the enormous amount of time without access to my account, I had no issues with the MS / Live customer service reps in getting everything restored.
Use your keyboard!
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