OK, so I like Extraction. Got its problems, but I dig it for the most part, and free with Game Pass is a great price for it. But ya boi ain't rolling in cash right now, so I usually buy Game Pass a month at a time and grab it again for a dollar.
Turns out, that fucks up Extraction pretty bad. Specifically, when your Game Pass subscription runs out, it detaches the game from your account, reasonably, works that way with EA's thing too. But when you resub, it doesn't automatically reattach, and you don't have the option to do it manually. So the only option is to go to Ubisoft's support system and have them manually reattach it. Its real dumb, but you can give them the benefit of the doubt that it hasn't been out long and its the first time they've done this. Its a problem of their own making, but not the easiest to solve I guess.
But now the fun begins. Ubisoft wants a dxdiag(reasonable, I guess?) and MSInfo(yo what the fuck?). They even have helppages to walk you through sending them this information, which is good because I have never been asked for my MSInfo fucking ever and had no idea how to export it. So once you've sent them more information than you get from a keylogger, they inform you that they work on business days and they'll get back to ya. Sure, whatever, I'm not gonna be that guy and say you gotta work through the weekend.
But, they got back to me pretty fast with this gem:
Hello,
Thank you for contacting Ubisoft Customer Support.
We are sorry to hear that you are experiencing this.
To help us look into this further, are you able to provide a screenshot of the receipt showing that you re-subscribed to Game Pass?
What we are looking for can be found here:
https://www.ubisoft.com/en-us/help/purchases-and-rewards/article/accessing-your-microsoft-proof-of-purchase/000062049
Kind Regards,
Ubi-Poseidon
I gotta admit, the balls of it had me stunned for a bit. They even have a goddamn help page for it. Would have been cool (cool-er? Less shitty, actually?) if they told me they wanted it before I submitted the ticket but here we are. I did the thing, so I guess expect an update.
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