@rebgav said:
These two changes seem to go hand-in-hand. Avoiding class action suits is mostly a good thing for both the company and the potential claimants as those sorts of proceedings have become quite seedy and scam-like and generally don't benefit the claimants financially in a meaningful way. Small Claims has, I think, a claim limit of $5000 (which I'll bet is significantly higher than the average payout in a class action) though I can't imagine what Valve could do to put you five grand out of pocket. Still, Valve footing the bill for you to sue them seems like the sort of generosity (or over-confidence) which blurs the line between customer service and complete insanity.
I will say that I'm not a big fan of lawyers getting rich when consumers have been wronged, but what really drives me nuts is that they get rich while the corporation still isn't adequately punished; they're making serious bank for doing a terrible job, because often these suits are settled at a fraction of the cost of the true harm that the corporation inflicted. For instance, the RIAA-membership implemented a price-fixing scheme that lasted for over a decade and brought in billions of dollars of extra profits. Then, when sued, both parties settled for $67.4 million. So not only were the claimants not made whole and the lawyers made off like bandits, but the offenders involved weren't really punished at all. What message does that really send? It's not that doing the wrong thing doesn't pay, instead it's that you should always do the wrong thing, because if you get away with it you make money, and if you get caught you still make money, but you may have to give a little of it back.
That said, I'll still take it over mandatory binding arbitration, which should be illegal. Consumerist came up with a statistic that arbitration goes in favor of the group who chose the arbitrator 98% of the time, regardless of who actually paid the bill for the arbitration. Strike the mandatory part, and I'm OK with it. Strike the binding part, and I'm OK with it. Being legally required to waiving your right to use the courts and having a biased arbitrator as your only chance for relief is just wrong.
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