Something went wrong. Try again later
    Follow

    Xbox Live

    Concept »

    Xbox Live is Microsoft's online gaming service.

    Nasty Xbox.com Login Issue Identified, But There’s Good News

    • 142 results
    • 1
    • 2
    • 3
    Avatar image for patrickklepek
    patrickklepek

    6835

    Forum Posts

    1300

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    Edited By patrickklepek
    No Caption Provided

    Imagine if you were told something was free, but moments later found out you’d actually been charged $10 for the transaction. It’s an easy situation to imagine for an issue that currently exists at Xbox.com but won't soon enough.

    If you’re a frequent user of Microsoft’s Xbox Live service, chances are that when you arrive at Xbox.com, you’re greeted by a dancing Avatar with paid-for clothing you said you’d never, ever buy--but then you saw Rocky stuff.

    That’s not always the case, and for many, there’s an equal chance they’re not logged in.

    If you don't have enough points in your account, you'll get saved from this story's heartbreak.
    If you don't have enough points in your account, you'll get saved from this story's heartbreak.

    One of the more popular uses of Xbox.com is queueing up downloads through your phone, iPad or computer. Want to try out the latest Xbox Live Arcade release? Heard about a new game on the Indie Games marketplace? Queue it up, and have the Xbox 360 download it while you’re away. It’s brilliant, easy, and super useful.

    Both sections offer free, playable demos, too, and that's where the problem comes in.

    If you’re logged out of Xbox.com right now and click on “Try Demo,” of, say, Fruit Ninja Kinect, you’re then presented with a login screen. After typing in your Windows Live ID information, the bubbly Avatar appears. Soon, a pop-up window shows up, displaying a confirmation page to make sure everything's a-okay.

    In the process of logging in, however, Xbox.com will mysteriously switch from “Try Demo” to “Buy Game.” One costs money, the other doesn't. It’s reasonable to wonder why one would just click “Confirm Purchase” without careful reading, except that “Confirm Purchase” is the same button that shows up when you want to download a trial version, too. “Confirm Purchase” is the generic term used on the site when approving a download in all cases.

    Anyone who’s used to hitting “Confirm Purchase” for both paid and free content on XBL could reasonably click without a moment’s hesitation and suddenly find themselves with 800 (or more) Microsoft Points tossed out the door.

    Giant Bomb user itsnottaken first alerted me to the issue, and I was able to verify it for myself. You should be able to make the same issue appear on your own account, and there’s a video captured by itsnottaken, as well.

    Fortunately, Xbox.com users won’t have to worry about their aimless clicking for long. I contacted Microsoft about the issue yesterday, and have since been told the web team is working on a solution.

    “We are aware of this issue and the team is actively working to resolve it,” said a Microsoft spokesperson over email. “We appreciate your patience and apologize for any inconvenience.”

    It’s still an issue for the time being, though, so mind your mouse button.

    Avatar image for patrickklepek
    patrickklepek

    6835

    Forum Posts

    1300

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #1  Edited By patrickklepek
    No Caption Provided

    Imagine if you were told something was free, but moments later found out you’d actually been charged $10 for the transaction. It’s an easy situation to imagine for an issue that currently exists at Xbox.com but won't soon enough.

    If you’re a frequent user of Microsoft’s Xbox Live service, chances are that when you arrive at Xbox.com, you’re greeted by a dancing Avatar with paid-for clothing you said you’d never, ever buy--but then you saw Rocky stuff.

    That’s not always the case, and for many, there’s an equal chance they’re not logged in.

    If you don't have enough points in your account, you'll get saved from this story's heartbreak.
    If you don't have enough points in your account, you'll get saved from this story's heartbreak.

    One of the more popular uses of Xbox.com is queueing up downloads through your phone, iPad or computer. Want to try out the latest Xbox Live Arcade release? Heard about a new game on the Indie Games marketplace? Queue it up, and have the Xbox 360 download it while you’re away. It’s brilliant, easy, and super useful.

    Both sections offer free, playable demos, too, and that's where the problem comes in.

    If you’re logged out of Xbox.com right now and click on “Try Demo,” of, say, Fruit Ninja Kinect, you’re then presented with a login screen. After typing in your Windows Live ID information, the bubbly Avatar appears. Soon, a pop-up window shows up, displaying a confirmation page to make sure everything's a-okay.

    In the process of logging in, however, Xbox.com will mysteriously switch from “Try Demo” to “Buy Game.” One costs money, the other doesn't. It’s reasonable to wonder why one would just click “Confirm Purchase” without careful reading, except that “Confirm Purchase” is the same button that shows up when you want to download a trial version, too. “Confirm Purchase” is the generic term used on the site when approving a download in all cases.

    Anyone who’s used to hitting “Confirm Purchase” for both paid and free content on XBL could reasonably click without a moment’s hesitation and suddenly find themselves with 800 (or more) Microsoft Points tossed out the door.

    Giant Bomb user itsnottaken first alerted me to the issue, and I was able to verify it for myself. You should be able to make the same issue appear on your own account, and there’s a video captured by itsnottaken, as well.

    Fortunately, Xbox.com users won’t have to worry about their aimless clicking for long. I contacted Microsoft about the issue yesterday, and have since been told the web team is working on a solution.

    “We are aware of this issue and the team is actively working to resolve it,” said a Microsoft spokesperson over email. “We appreciate your patience and apologize for any inconvenience.”

    It’s still an issue for the time being, though, so mind your mouse button.

    Avatar image for m3rlin
    M3rlin

    72

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #2  Edited By M3rlin

    Finally!

    Also: Interesting story. Good to know!

    Avatar image for mijati
    Mijati

    1086

    Forum Posts

    526

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 6

    #3  Edited By Mijati

    Thought this was going to be related to the "Fifa Hackings" but still interesting anyway.

    Avatar image for thramp
    thramp

    25

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #4  Edited By thramp

    Really great work, Patrick.

    Avatar image for branthog
    Branthog

    5777

    Forum Posts

    1014

    Wiki Points

    0

    Followers

    Reviews: 2

    User Lists: 0

    #5  Edited By Branthog

    PROJECT TEN DOLLAR

    Avatar image for hurricrane
    Hurricrane

    184

    Forum Posts

    5

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 2

    #6  Edited By Hurricrane

    The inner conspiracy theorist says that this is just another way MS is trying to dick people out of money.

    My logical side hates the identical form letter that all companies send out about tech problems.

    Avatar image for branthog
    Branthog

    5777

    Forum Posts

    1014

    Wiki Points

    0

    Followers

    Reviews: 2

    User Lists: 0

    #7  Edited By Branthog
    @thramp said:

    Really great work, Patrick.

    Indeed. Why, with those incredible skills to read an email and follow a couple steps on a website to reproduce a simple problem and then write a story about it, he's bound to have that Pulitzer in no time!
     
    (Not ragging on Patrick, here. There's just nothing extraordinary about the work that went into this, even though it's interesting.)
    Avatar image for swoxx
    swoxx

    3050

    Forum Posts

    468

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 4

    #8  Edited By swoxx

    @Branthog said:

    PROJECT TEN DOLLAR

    Kudos

    Avatar image for plainplease
    plainplease

    200

    Forum Posts

    58

    Wiki Points

    0

    Followers

    Reviews: 1

    User Lists: 2

    #9  Edited By plainplease

    thanks for the diligence. super patrick saves the games once again

    Avatar image for branthog
    Branthog

    5777

    Forum Posts

    1014

    Wiki Points

    0

    Followers

    Reviews: 2

    User Lists: 0

    #10  Edited By Branthog
    @Swoxx said:

    @Branthog said:

    PROJECT TEN DOLLAR

    Kudos

    Thank you. It's probably going to be the wittiest thing I'll have said all month.
    Avatar image for vexxan
    Vexxan

    4642

    Forum Posts

    943

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 3

    #11  Edited By Vexxan

    Microsoft's probably making some cash on this "bug". 

    Avatar image for caramelatonin
    caramelatonin

    9

    Forum Posts

    6

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #12  Edited By caramelatonin

    Happened to me too. I "bought" Xotic on launch day. Imagine the surprise. And the disappointment.

    Avatar image for fritzdude
    FritzDude

    2316

    Forum Posts

    3064

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #13  Edited By FritzDude

    Oh look, It's Patrick writing something about Xbox live again.

    Avatar image for alavapenguin
    ALavaPenguin

    948

    Forum Posts

    5

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #14  Edited By ALavaPenguin

    Oh interesting!

    Avatar image for sanzee
    sanzee

    198

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #15  Edited By sanzee

    Dick move, Microsoft.

    Avatar image for branthog
    Branthog

    5777

    Forum Posts

    1014

    Wiki Points

    0

    Followers

    Reviews: 2

    User Lists: 0

    #16  Edited By Branthog
    @FritzDude said:

    Oh look, It's Patrick writing something about Xbox live again.

    Wait, what does that mean? Xbox Live is kind of a big deal. It's not like Patrick is writing a five age dissertation on the artistic merit of an indie game masterpiece about postpartum depression and the joys of woman-hood.
    Avatar image for sambambo
    Sambambo

    3173

    Forum Posts

    1009

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 9

    #17  Edited By Sambambo

    @FritzDude said:

    Oh look, It's Patrick writing something about Xbox live again.

    Then it shouldn't be so messed up?

    Avatar image for mcfart
    Mcfart

    2064

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #18  Edited By Mcfart

    How would Patrick write about the joys of woman-hood....unless there's something I don't know!?

    Avatar image for kanerobot
    KaneRobot

    2802

    Forum Posts

    2656

    Wiki Points

    0

    Followers

    Reviews: 5

    User Lists: 9

    #20  Edited By KaneRobot

    "you’re greeted by a dancing Avatar with paid-for clothing you said you’d never, ever buy--but then you saw Rocky stuff."

    Hah. I bought like 12 bucks worth of Rocky avatar gear, and if people don't like it they can go fuck right off. It's Rocky avatar gear, you're supposed to buy it. You too can have an avatar that looks like Drago.

    Nice job itsnottaken & Patrick.

    Avatar image for curufinwe
    Curufinwe

    1723

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 3

    #21  Edited By Curufinwe

    If you don't have enough points in your account, you'll get saved from this story's heartbreak.

    Keep as few MS Points in your account as possible so that if you get FIFA hacked they won't be able to buy anything. Obviously, having a live credit card attached to your Xbox Live account is even more dangerous.

    Avatar image for jred250
    jred250

    162

    Forum Posts

    161

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #22  Edited By jred250

    Great job Patrick!

    Avatar image for humanity
    Humanity

    21858

    Forum Posts

    5738

    Wiki Points

    0

    Followers

    Reviews: 40

    User Lists: 16

    #23  Edited By Humanity

    Kinect should ask you to mime opening a wallet when you purchase stuff

    Avatar image for charlesalanratliff
    CharlesAlanRatliff

    5763

    Forum Posts

    13647

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 34

    Luckily I only have about 56 Microsoft Points!

    Avatar image for wunder_
    wunder_

    1247

    Forum Posts

    1611

    Wiki Points

    0

    Followers

    Reviews: 2

    User Lists: 11

    #25  Edited By wunder_

    @Gibbous: What's wrong with it?

    Avatar image for louiedog
    louiedog

    2391

    Forum Posts

    227

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 2

    #26  Edited By louiedog

    @Gibbous said:

    God, the writing is just tortuous. Patrick, please take a class.

    If you find fault with his writing you should probably explain why. You just come off as an insulting dick otherwise.

    Avatar image for cylemoore
    CyleMoore

    571

    Forum Posts

    1210

    Wiki Points

    0

    Followers

    Reviews: 18

    User Lists: 7

    #27  Edited By CyleMoore

    Damn and I was hoping it would be porn. That would be way funnier.

    Avatar image for ultimaxe
    UltimAXE

    887

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #28  Edited By UltimAXE

    I assume that they won't be offering any refunds, which is pretty messed up.

    Avatar image for branthog
    Branthog

    5777

    Forum Posts

    1014

    Wiki Points

    0

    Followers

    Reviews: 2

    User Lists: 0

    #29  Edited By Branthog
    @louiedog said:

    @Gibbous said:

    God, the writing is just tortuous. Patrick, please take a class.

    If you find fault with his writing you should probably explain why. You just come off as an insulting dick otherwise.

    Only thing I can guess is maybe the length? I don't want to nit-pick -- and I'm way wordier than about 95% of the people who ever post around here, myself --- but damn, that's a long post to say "If you click on a demo on xbox.com, you might accidentally end up buying the demo, instead."  
     
    Really, though, that's about the point where it starts to seem we're piling on Patrick and there's plenty other reasons to do that beside this piddly one. :P
    Avatar image for gamer_152
    gamer_152

    15036

    Forum Posts

    74588

    Wiki Points

    0

    Followers

    Reviews: 71

    User Lists: 6

    #30  Edited By gamer_152  Moderator

    I guess at least they're trying to fix it.

    Avatar image for robertorri
    RobertOrri

    1207

    Forum Posts

    433

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 4

    #31  Edited By RobertOrri

    Sounds similar to what happens with my phone carrier's website. If I punch in the wrong password when adding a charge to my phone on their site, it defaults back to an expensive package while prompting me again.

    Seems like companies are never in a hurry to fix these sorts of "bugs".

    Avatar image for jayzilla
    Jayzilla

    2709

    Forum Posts

    18

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 7

    #32  Edited By Jayzilla

    man, so many issues with xbox live. Fortunately, I haven't turned my 360 on since I played LA Noire. Looks like it will stay that way for a bit. MY PC has been my main gaming rig now for over a year and I just realized it.

    Avatar image for grilledcheez
    grilledcheez

    4071

    Forum Posts

    906

    Wiki Points

    0

    Followers

    Reviews: 8

    User Lists: 9

    #33  Edited By grilledcheez

    Glad I don't use xbox.com...or my xbox at all lately.

    Avatar image for bybeach
    bybeach

    6754

    Forum Posts

    1

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #34  Edited By bybeach

    @Gibbous said:

    God, the writing is just tortuous. Patrick, please take a class.

    Some criticism justifies itself, though ppl. seem too prone to it. This though has me mystified. I read this article and it was crystal clear to me and followed a logic. X does not equal X when X is coupled with y (non-x-box dl), though y should not be a valid factor. How the hell is that confusing?

    Avatar image for terranova
    Terranova

    685

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #35  Edited By Terranova

    I wonder how long it will take them to refund the points back on to peoples accounts, while it's good they are trying to fix the issue it really shouldn't happen in the first place or at least have a different button prompt for paid and non paid for content.

    Avatar image for teenagejesussuperstar
    TeenageJesusSuperstar

    278

    Forum Posts

    7177

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 17

    Nice story but did you really need six paragraphs before you got to what the actual problem was? Don't treat us like kids Pat, trim the fat!

    Avatar image for deactivated-5ffc9b0923f9f
    deactivated-5ffc9b0923f9f

    2527

    Forum Posts

    4764

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 2

    @TeenageJesusSuperstar said:

    Nice story but did you really need six paragraphs before you got to what the actual problem was? Don't treat us like kids Pat, trim the fat!

    Agreed. Who cares really.

    Avatar image for djangosix
    Djangosix

    46

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #38  Edited By Djangosix

    and now we know. thanks giant bomb!!

    Avatar image for somedelicook
    SomeDeliCook

    2353

    Forum Posts

    61

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #39  Edited By SomeDeliCook

    Who wants to bet Microsoft won't refund everyone their points and instead offer them a free XBLA game (from horrible selection of 2 games everyone already has)

    Avatar image for lurkero
    Lurkero

    628

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #40  Edited By Lurkero

    @Gibbous said:

    God, the writing is just tortuous. Patrick, please take a class.

    Care to elaborate? Otherwise you just seem like a complaining jerk.

    @TeenageJesusSuperstar said:

    Nice story but did you really need six paragraphs before you got to what the actual problem was? Don't treat us like kids Pat, trim the fat!

    See? Not so hard when you actually mention what you are complaining about. I would hardly consider those "paragraphs" in the traditional sense, but I can see where you are coming from. Patrick tried to set up the situation, and if you are in a hurry or just want a quick read using about 220 words before the main point could be irritating.

    Avatar image for ragekage14
    RageKage14

    72

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #41  Edited By RageKage14

    Good thing this didn't happen on PS3, or Patrick would be vehemently tearing into Sony. Microsoft seems to get a pass from him.

    Avatar image for freakache
    FreakAche

    3102

    Forum Posts

    114

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 8

    #42  Edited By FreakAche

    @RageKage14 said:

    Good thing this didn't happen on PS3, or Patrick would be vehemently tearing into Sony. Microsoft seems to get a pass from him.

    Because saying, "Hey! Microsoft is stealing your money" definitely qualifies as a "pass".

    Avatar image for ragekage14
    RageKage14

    72

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #43  Edited By RageKage14

    @FreakAche said:

    @RageKage14 said:

    Good thing this didn't happen on PS3, or Patrick would be vehemently tearing into Sony. Microsoft seems to get a pass from him.

    Because saying, "Hey! Microsoft is stealing your money" definitely qualifies as a "pass".

    He says it so flippantly, wheras if it were PS3 he would be full of rage. Look at the disparity between his stories about Xbox Live getting hacked and PS3 getting hacked. He was like "Meh, Xbox Live possibly got hacked, check your login stuff" and then for PSN he was all "Sony doesn't care about their userbase by letting this happen! What an evil company!"

    This headline is "Nasty Xbox Live login issue, but there's good news!", deflecting the severity of what happened within the headline itself. If it were Sony, the headline would probably be "How Sony is stealing your money" or something inflammatory towards Sony.

    Avatar image for stubee
    Stubee

    411

    Forum Posts

    102

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #44  Edited By Stubee
    @RageKage14

    Good thing this didn't happen on PS3, or Patrick would be vehemently tearing into Sony. Microsoft seems to get a pass from him.

    Grow up
    Avatar image for 234rqsd2323d2
    234r2we232

    3175

    Forum Posts

    2007

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 16

    #45  Edited By 234r2we232

    Guys. I sent a message to Microsoft on Twitter. This should all be cleared up within the hour.

    Avatar image for ragekage14
    RageKage14

    72

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #46  Edited By RageKage14

    @Stubee said:

    @RageKage14

    Good thing this didn't happen on PS3, or Patrick would be vehemently tearing into Sony. Microsoft seems to get a pass from him.

    Grow up

    Quite an adult reply.

    Avatar image for vigorousjammer
    vigorousjammer

    3020

    Forum Posts

    66164

    Wiki Points

    0

    Followers

    Reviews: 14

    User Lists: 41

    #47  Edited By vigorousjammer

    wait... so what's the good news, then?

    Avatar image for rvone
    RVonE

    5027

    Forum Posts

    8740

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 6

    #48  Edited By RVonE

    @RageKage14 said:

    Good thing this didn't happen on PS3, or Patrick would be vehemently tearing into Sony. Microsoft seems to get a pass from him.

    So this is still a thing? 2012 y'all!

    Avatar image for jozzy
    jozzy

    2053

    Forum Posts

    1

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 2

    #49  Edited By jozzy

    @louiedog said:

    @Gibbous said:

    God, the writing is just tortuous. Patrick, please take a class.

    If you find fault with his writing you should probably explain why. You just come off as an insulting dick otherwise.

    I have to admit I am not a native english speaker, but I had quite a bit of trouble making sense of the opening paragraphs.

    Imagine if you were told something was free, but moments later found out you’d actually been charged $10 for the transaction. It’s an easy situation to imagine for an issue that currently exists at Xbox.com but won't soon enough.

    If you’re a frequent user of Microsoft’s Xbox Live service, chances are that when you arrive at Xbox.com, you’re greeted by a dancing Avatar with paid-for clothing you said you’d never, ever buy--but then you saw Rocky stuff.

    That’s not always the case, and for many, there’s an equal chance they’re not logged in.

    I had to read the "It's easy to imagine" sentence a couple of times to make sense of it. I still don't get what the sentence "That’s not always the case, and for many, there’s an equal chance they’re not logged in." means in this context. Not ripping on Patrick, but I honestly had trouble reading this article.

    Avatar image for ragekage14
    RageKage14

    72

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #50  Edited By RageKage14

    @RVonE said:

    @RageKage14 said:

    Good thing this didn't happen on PS3, or Patrick would be vehemently tearing into Sony. Microsoft seems to get a pass from him.

    So this is still a thing? 2012 y'all!

    Well, it's still happening, so...

    This edit will also create new pages on Giant Bomb for:

    Beware, you are proposing to add brand new pages to the wiki along with your edits. Make sure this is what you intended. This will likely increase the time it takes for your changes to go live.

    Comment and Save

    Until you earn 1000 points all your submissions need to be vetted by other Giant Bomb users. This process takes no more than a few hours and we'll send you an email once approved.