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144 Comments

Nasty Xbox.com Login Issue Identified, But There’s Good News

Clicking on "Try Demo" could get you more than you asked for.

Imagine if you were told something was free, but moments later found out you’d actually been charged $10 for the transaction. It’s an easy situation to imagine for an issue that currently exists at Xbox.com but won't soon enough.

If you’re a frequent user of Microsoft’s Xbox Live service, chances are that when you arrive at Xbox.com, you’re greeted by a dancing Avatar with paid-for clothing you said you’d never, ever buy--but then you saw Rocky stuff.

That’s not always the case, and for many, there’s an equal chance they’re not logged in.

If you don't have enough points in your account, you'll get saved from this story's heartbreak.

One of the more popular uses of Xbox.com is queueing up downloads through your phone, iPad or computer. Want to try out the latest Xbox Live Arcade release? Heard about a new game on the Indie Games marketplace? Queue it up, and have the Xbox 360 download it while you’re away. It’s brilliant, easy, and super useful.

Both sections offer free, playable demos, too, and that's where the problem comes in.

If you’re logged out of Xbox.com right now and click on “Try Demo,” of, say, Fruit Ninja Kinect, you’re then presented with a login screen. After typing in your Windows Live ID information, the bubbly Avatar appears. Soon, a pop-up window shows up, displaying a confirmation page to make sure everything's a-okay.

In the process of logging in, however, Xbox.com will mysteriously switch from “Try Demo” to “Buy Game.” One costs money, the other doesn't. It’s reasonable to wonder why one would just click “Confirm Purchase” without careful reading, except that “Confirm Purchase” is the same button that shows up when you want to download a trial version, too. “Confirm Purchase” is the generic term used on the site when approving a download in all cases.

Anyone who’s used to hitting “Confirm Purchase” for both paid and free content on XBL could reasonably click without a moment’s hesitation and suddenly find themselves with 800 (or more) Microsoft Points tossed out the door.

Giant Bomb user itsnottaken first alerted me to the issue, and I was able to verify it for myself. You should be able to make the same issue appear on your own account, and there’s a video captured by itsnottaken, as well.

Fortunately, Xbox.com users won’t have to worry about their aimless clicking for long. I contacted Microsoft about the issue yesterday, and have since been told the web team is working on a solution.

“We are aware of this issue and the team is actively working to resolve it,” said a Microsoft spokesperson over email. “We appreciate your patience and apologize for any inconvenience.”

It’s still an issue for the time being, though, so mind your mouse button.

Patrick Klepek on Google+
144 Comments
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Posted by Curufinwe

Bing Rewards has got me around $30 of free MS Points and Amazon gift card codes.

Posted by NickFerg

You use Bing? I got a scoop you guys, somebody uses Bing!

All Jokes aside, that is pretty sweet. You're set for the next two or three summer's of arcade. What is the plural of summer of arcade? Summer of Arcade's? Summer's of Arcade's? Or is it like lego where the plural is lego.

Posted by JellyFish_Gsus

Getting kinda bored with the I hate/love Patrick war on Giantbomb

Posted by Matoyak

@RVonE: Yeah, I'm a new user here (got a paid membership all of a week or two ago)...was hoping to have found a good community of gamers to talk to. I seem to have instead found a bunch of rather decent guys surrounded by a much larger group of dicks who's sole purpose is to tear into interns and Patrick. And if they disagree with something he says, Brad as well. I'm quickly beginning to get the idea that maybe, just maybe, I need to treat this like YouTube and avoid the comments like the fucking plague. :-/

Posted by Twiggy199

This happend to me with Ms. Splosion Man :@

Posted by RVonE

@Matoyak: I've been here since the site launched and have seen it grow progressively worse. Perhaps that is the fate of websites when they attract increasingly large audiences. It doesn't help that the zeitgeist seems to implore people to become internet hipsters that compulsively reply to everything with an ironic or snide remark--preferably both.

That said, there's a group of really excellent duders here that are second to none.

Posted by Gibbous

@Milkman said:

@louiedog said:

@Gibbous said:

God, the writing is just tortuous. Patrick, please take a class.

If you find fault with his writing you should probably explain why. You just come off as an insulting dick otherwise.

Spoiler alert: He can't explain why.

Umm, the writing is tortuous. Surely thats enough.

Not a Patrick hater here, like his video stuff, he's just a bad writer.

Posted by JerseyDriver

@Branthog said:

PROJECT TEN DOLLAR
Posted by Brian333

Hey guys, I just saw the thread. Is it too late to criticize Patrick? What's currently in vogue?

You know what's worse than anonymous internet commenters telling a professional that they suck at their job? Nothing (with the single possible exception being that recent Smurf's movie).

Posted by Brackynews

That photo is funny because the Kinect moves too, so it's working up a sweat along with you!! /clever /freshrhymes

@Ravenlight said:

Gettin' them hot scoops! That nickname is taken, so Patrick's new nickname is "Burning Shovels"

Call a smokin' spade a smokin' spade.

Posted by CowsWithGuns

@JellyFish_Gsus: Thank you for saying that. Glad i'm not the only one who thinks this.

Posted by Godlyawesomeguy

@GalacticPunt said:

I look at the comments, and they seem to think they're on GiantAssholes.com

How did you find my GiantBomb fan fetish site?

Posted by SpunkyJunky

@Matoyak said:

@RVonE: Yeah, I'm a new user here (got a paid membership all of a week or two ago)...was hoping to have found a good community of gamers to talk to. I seem to have instead found a bunch of rather decent guys surrounded by a much larger group of dicks who's sole purpose is to tear into interns and Patrick. And if they disagree with something he says, Brad as well. I'm quickly beginning to get the idea that maybe, just maybe, I need to treat this like YouTube and avoid the comments like the fucking plague. :-/

That's kind of the internet in general. The larger the userbase of a site, the more assholes will come out of thee woodwork to be assholes. That said, people are welcome to their own opinions and to helpfully criticize an issue they have with the site, especially if they paid for a membership. In short, people are jerks (as per GIFT), but there are decent people out there with valid criticisms or who are satisfied with the site, just they get drowned out by the jerks sometimes.

Posted by CptChiken

Seriously guys, ripping on patrick is getting fucking old. To be honest i dont see why you all hate him so much. is it because he's new(ish) and has jumped in on all your favourite set of ryan brad jeff and vinny? Seriously he is a superb edition to the team. Yeah occasionally he should proof read his stuff a little more but he still does his job a damn site better than 99.9% of you guys bitching about him.

Posted by Lind_L_Taylor
@CptChiken said:
Seriously guys, ripping on patrick is getting fucking old. To be honest i dont see why you all hate him so much. is it because he's new(ish) and has jumped in on all your favourite set of ryan brad jeff and vinny? Seriously he is a superb edition to the team. Yeah occasionally he should proof read his stuff a little more but he still does his job a damn site better than 99.9% of you guys bitching about him.
But I enjoy all the shit he gets.  It's like being back in 
High School & the awkard kid nobody likes always 
has shit happen to him as I watch on, much to my 
own glee.
 
Related to the article, I'm glad I stay behind the
curve on these technological doodads.  I still buy
my games as a DVD package & hardly ever buy
shitty, shitty downloadables.
 
Now, I need to go read the comments from the 
beginning & find out what kind of fires have been
set under my old buddy Pat lately... :)
Posted by algertman

And I thought my hatred for Alex was extreme. Good lord you people are rage fueled spam bots or something?

Posted by Lind_L_Taylor
@SpunkyJunky said:

@Matoyak said:

@RVonE: Yeah, I'm a new user here (got a paid membership all of a week or two ago)...was hoping to have found a good community of gamers to talk to. I seem to have instead found a bunch of rather decent guys surrounded by a much larger group of dicks who's sole purpose is to tear into interns and Patrick. And if they disagree with something he says, Brad as well. I'm quickly beginning to get the idea that maybe, just maybe, I need to treat this like YouTube and avoid the comments like the fucking plague. :-/

That's kind of the internet in general. The larger the userbase of a site, the more assholes will come out of thee woodwork to be assholes. That said, people are welcome to their own opinions and to helpfully criticize an issue they have with the site, especially if they paid for a membership. In short, people are jerks (as per GIFT), but there are decent people out there with valid criticisms or who are satisfied with the site, just they get drowned out by the jerks sometimes.

So where the fuck is all this Patrick "hate"?  I saw maybe
3 individuals that commented negatively & everyone else
came to his aid.  I read every comment from beginning to
ending.  Three rude commentors does not a gaggle of assholes
make.  I was really hoping for a Pat Beat Down but was 
it was pretty lackluster.
Posted by Calavero

Good thing I rarely ever use the Xbox website, also, buying clothes for avatars? Seriously?

Posted by pavakah

@FritzDude said:

Oh look, It's Patrick writing something about Xbox live again.

That's not fair. He was all over the psn hacking thing a few months ago.

Posted by Nightriff

Thanks Patrick, why I use PSN and never buy anything

Posted by AssInAss

@Lind_L_Taylor said:

@CptChiken said:
Seriously guys, ripping on patrick is getting fucking old. To be honest i dont see why you all hate him so much. is it because he's new(ish) and has jumped in on all your favourite set of ryan brad jeff and vinny? Seriously he is a superb edition to the team. Yeah occasionally he should proof read his stuff a little more but he still does his job a damn site better than 99.9% of you guys bitching about him.
But I enjoy all the shit he gets. It's like being back in High School & the awkard kid nobody likes always has shit happen to him as I watch on, much to my own glee.

Future sociopathic killer we got here!

Posted by gouldgonewild

I think if that thumbnail for the article were to be more article, the Kinect's heartbeat might look more like it was flat lining.

Posted by RiotBananas

"HEY GUYS I'M JEALOUS BECAUSE I'D LOVE PATRICK'S JOB AND THEREFORE I MUST HATE ON HIM AT EVERY OPPORTUNITY" 
 
Grow the fuck up guys. 
 
I love Patrick, plus, he stole Brad Dickolson's job. 

Posted by bybeach

The amusing part of this for me is that I was getting really fustrated finding the arcade section at the game marketplace on the X-Box . I'm sure it exists and I do not know why I was having such a hard time, but I simply was.. Then I found it at windows Live, X-Box 360 section, sooo easy. I was nearly joyous and happy to learn I could do dl's to my console there. Demos do not much interest me (Quick Looks do) , and I keep little in the wallet, buy game to game.. And now I read this..okay. Glad for the potential heads up.

Probably buy Iron Brigade soon....

Online
Posted by bmeckel
Posted by JeffGoldblum

@WalkerD said:

@Patrick said:

Heard about a new game on the Indie Games marketplace?

Nice try Patrick. We all know the XBLA indie games are shit.

There's some hidden gems on there. I genuinely enjoyed Cthulu saves the world.

Posted by yoshisaur

I swear there is just a multitude of Giantbomb users who think they are something special to constantly rag on the editor's of this website. They are journalists on a gaming website, stop snubbing your nose at others for the sake of your own insecurities.

Good article though, for what it's worth.

Edited by KaneRobot

@Nightriff said:

Thanks Patrick, why I use PSN and never buy anything

...a problem with the Xbox.com website is why you use PSN?

Posted by Nightriff

@KaneRobot: Many, many, many, many reasons why, this is just another reason to bash against my xbot friends, friendly competition is all

Posted by raikoh05
Posted by Bourbon_Warrior

@KaneRobot said:

@Nightriff said:

Thanks Patrick, why I use PSN and never buy anything

...a problem with the Xbox.com website is why you use PSN?

And never buys anything? Must be some quality stuff on PSN...

Posted by RageKage14

It's amazing how many people jump to Patrick's defense over a poorly written article with questionable content. I'm sure he can take criticism and doesn't need a legion of people he doesn't know going "YUR JUST JELUZ OF HIS JOB!"

Posted by Gordo789

@CptChiken said:

Seriously guys, ripping on patrick is getting fucking old. To be honest i dont see why you all hate him so much. is it because he's new(ish) and has jumped in on all your favourite set of ryan brad jeff and vinny? Seriously he is a superb edition to the team. Yeah occasionally he should proof read his stuff a little more but he still does his job a damn site better than 99.9% of you guys bitching about him.

I used to think Patrick was alright, but after listening to 5 days of GOTY podcasts I realized that I can't stand him or his crappy opinions. This is different from how I feel about Jeff for example, who remains palatable in spite of his crazy opinions because of a good personality and general breadth of knowledge concerning games. I'm not saying that I could do a better job, because I'm scientist and not a games journalist. I'm not even saying that he's a bad games journalist because there are much, much worse out there. He just sticks out a little amongst the other guys and not in a good way.

Posted by masterpaperlink

Is it just me or are the first few paragraphs kind of difficult to understand?

Posted by Gordo789

@masterpaperlink said:

Is it just me or are the first few paragraphs kind of difficult to understand?

not just you.

Posted by Hayamo

I don't see what everyone's complaint about this article is. I completely understood what he was talking about. And his apparent "bias"? I don't see it. The PSN hacking was a major widespread issue with 100s of thousands to millions of people who could have suffered from it (thought nothing really came of it) and this is a very minor issue that hasn't affected that many people. He got a hold of someone who runs the website and they told him that they're working on the issue. There's nothing else he can really say. He's saying this is currently a problem that might be fixed soon but you should watch out for it from now on.

Posted by SpunkyJunky

@Lind_L_Taylor: To be honest. I only saw a few haters. There are more complaints when Alex Navarro makes a news post. Don't know where the hate for Patrick comes from, he seems less biased in his opinions than Alex to me.

Posted by Lind_L_Taylor
@AssInAss said:

@Lind_L_Taylor said:

@CptChiken said:
Seriously guys, ripping on patrick is getting fucking old. To be honest i dont see why you all hate him so much. is it because he's new(ish) and has jumped in on all your favourite set of ryan brad jeff and vinny? Seriously he is a superb edition to the team. Yeah occasionally he should proof read his stuff a little more but he still does his job a damn site better than 99.9% of you guys bitching about him.
But I enjoy all the shit he gets. It's like being back in High School & the awkard kid nobody likes always has shit happen to him as I watch on, much to my own glee.

Future sociopathic killer we got here!

Hey..whaddya mean by "future"?
Edited by North6

@masterpaperlink said:

Is it just me or are the first few paragraphs kind of difficult to understand?

This. I have no idea what the fuck he is saying, I tried to reread several times and it still doesn't make sense.

The content of the article is solid though, though oddly delivered.

Edited by insanejedi

I really... Really wish Brendan Sinclair jumped on the bomb crew as the news writer.

Posted by Tren_Frost

Of you could just no play FIFA.

Posted by LassieME

Kudos to you Patrick, keep it up!

Posted by Gunslinger0130

Patrick, you're killing it with the video game journalism, keep these great articles coming!

Posted by VanDean

Ooops..Well this is just terrific...