Oh, BioWare. What won't you screw up? This morning, BioWare put the two new maps up, but that didn't allow the new characters or weapons to be downloaded. As BioWare explained:
The new Maps are now live, but we’re currently dealing with an internal server that’s gone down. As soon as we can resolve that, the new Resurgence content will become available in the Reinforcement Packs.
So, the game said it was updated, and some people spent loads of saved credits--or even worse, Microsoft Points--for a chance to unlock content that was impossible to unlock. As of this post, the new characters and weapons are live, but the Reinforcement packs that make it easier to unlock the content are not. You can still get the new content in Specter packs, but it's going to be much more rare than if you bought Reinforcement packs, which for some reason aren't online yet.
Now, I don't mind waiting a bit. I'm a patient person, and mistakes and delays happen. My big issue with all of this is that people thought that their game had been updated, and they thought that they had a chance to unlock content that was still completely unavailable.
Personally *I* would NEVER spend money on content that I could unlock through enough gameplay, but I can also understand why others might. If you make a lot of money at a job that leaves you with little free time, it's your own business how to spend that money.
The issue here is that some people spent loads of credits that they had been saving up, or spent REAL MONEY, on something that wasn't actually available to them. I know that if I was told the new content was available, and I spent real money for a chance to unlock something that I had no chance to unlock, I'd be a bit upset about the situation.
It may not have been intentional, but that's literally fraud.