I think its pretty obvious that you should look for something that is a better fit for you or potentially a step up as far as pay/title are concerned. Your co-workers might all be miserable, but it doesn't seem like it bothers you as much as it bothers them. I've been in similar positions before where the management side bullshit (Mandatory call review with supervisor who doesn't actually know or understand the product/service tries to find some way to critique a call with no issues where everyone ended the interaction satisfied to satisfy a spreadsheet column) was annoying but I enjoyed the work I was doing generally and felt like I was helping people. Eventually in that position the management micromanagement/bullshit got way worse and I did leave, but at the time it well within tolerable limits and everything else was fine.
But there is no real shame in staying at the job as long as you're finding things overall to be fine and they sure seem to be. No need to force an issue. Keep your eyes peeled and carry on!
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