@worlddude: I agree here with the precedent it set. The company could have very easily had a PR around handling the matter internally and left it at that. By responding so quickly, and publicly, they've opened the gates for more types of outrage campaigns.
I generally don't post in comments, but the subject of coffee is an area that I have some knowledge to and want to contribute on that:
Cold brew -- this is usually a coffee that is brewed to be a concentrate. It's not typically brewed with a normal water to coffee ratio and thus results in a much stronger extraction per volume. This is why when it's served it often done with a lot of ice and sometimes milk b/c it has to be diluted. Since it's just a concentrate it can be prepared however you want, yes including hot.
Iced coffee -- Alex was right in that it's hot coffee brewed over ice, but it can be handled two different ways. The first is to reduce the water dosage and supplement it with ice, and then letting it sit to fully melt. The second is to flash chill and this is where you brew it normally and put it into a chilled chamber to quickly flash it down. This is meant to be served sooner, whereas the first method is meant to be served later.
@drdarkstryfe: I saw people saying this then when I watched I noticed that Charolette was going for a very specific pay off. At one point she gets ready to say something very heel / selfish. It was your typical "we did this but really I'm still the best" kind of speech. The crowd just shook her and derailed so much it ruined the payoff.
Once I realized who was making this any expectations went out the window. I was hoping that a small bit of it would play well, but the quick look threw that all out the window.
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