Bad News: All Sony Online Games Taken Offline, Due to That Whole 'External Intrusion' Thing [UPDATED]

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Posted by Alex (2217 posts) -
UPDATE: Sony just sent out a press release explaining the reason for the SOE outage, confirming that user information was stolen from the SOE servers in two separate incidents on April 16th and April 17th, 2011. Apparently, most of it was from an outdated database that mostly held expired credit card info. So says the release in greater detail:

This information, which was discovered by engineers and security consultants reviewing SOE systems, showed that personal information from approximately 24.6 million SOE accounts may have been stolen, as well as certain information from an outdated database from 2007.  The information from the outdated database that may have been stolen includes approximately 12,700 non-U.S. credit or debit card numbers and expiration dates (but not credit card security codes), and about 10,700 direct debit records of certain customers in Austria, Germany, Netherlands and Spain.

So, if you live in America, good news everyone! Your SOE customer info is probably safe. As for the rest of the world? Bad news, everyone! Your (hopefully) old credit card/debit card info may have been compromised. There is additional info on the situation over at SOE's website, including steps to take if your information was, in fact, compromised.

--

They say "when it rains, it pours." For Sony, these past couple of weeks have been less a pour and more of an end-of- Deep Impact brand of killer tidal wave. With the PlayStation Network still down and Sony still working on repairing the service's infrastructure in the wake of the intrusion by hackers that maybe-involved-your-identity-getting-stolen-but-possibly-it-didn't-but-more-likely-it-did, now yet another bit of bad news has befallen the beleaguered publisher.

Sony Online Entertainment, the MMO arm of Sony's games division, put up notice today that it had taken down all of its online servers due to the "external intrusion" that Sony Computer Entertainment has been investigating relating to PSN. Though SOE's PC operations had thus far remained largely unaffected, intermittent website issues had been reported and acknowledged as early as April 21st, around the same time Sony opted to take the PlayStation Network down.

So reads the statement on Station.com:

"We have had to take the SOE service down temporarily. In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately. We will provide an update later today (Monday)."

SOE would not elaborate on that statement when we asked.

SOE maintains a number of MMO franchises, including EverQuest, PlanetSide and DC Universe Online. While we don't know if the Monday timeframe is definite or just some kind of "high level ballpark estimate," we'll keep an eye on Station.com and update this story with new information that becomes available.
Staff
#1 Posted by Alex (2217 posts) -
UPDATE: Sony just sent out a press release explaining the reason for the SOE outage, confirming that user information was stolen from the SOE servers in two separate incidents on April 16th and April 17th, 2011. Apparently, most of it was from an outdated database that mostly held expired credit card info. So says the release in greater detail:

This information, which was discovered by engineers and security consultants reviewing SOE systems, showed that personal information from approximately 24.6 million SOE accounts may have been stolen, as well as certain information from an outdated database from 2007.  The information from the outdated database that may have been stolen includes approximately 12,700 non-U.S. credit or debit card numbers and expiration dates (but not credit card security codes), and about 10,700 direct debit records of certain customers in Austria, Germany, Netherlands and Spain.

So, if you live in America, good news everyone! Your SOE customer info is probably safe. As for the rest of the world? Bad news, everyone! Your (hopefully) old credit card/debit card info may have been compromised. There is additional info on the situation over at SOE's website, including steps to take if your information was, in fact, compromised.

--

They say "when it rains, it pours." For Sony, these past couple of weeks have been less a pour and more of an end-of- Deep Impact brand of killer tidal wave. With the PlayStation Network still down and Sony still working on repairing the service's infrastructure in the wake of the intrusion by hackers that maybe-involved-your-identity-getting-stolen-but-possibly-it-didn't-but-more-likely-it-did, now yet another bit of bad news has befallen the beleaguered publisher.

Sony Online Entertainment, the MMO arm of Sony's games division, put up notice today that it had taken down all of its online servers due to the "external intrusion" that Sony Computer Entertainment has been investigating relating to PSN. Though SOE's PC operations had thus far remained largely unaffected, intermittent website issues had been reported and acknowledged as early as April 21st, around the same time Sony opted to take the PlayStation Network down.

So reads the statement on Station.com:

"We have had to take the SOE service down temporarily. In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately. We will provide an update later today (Monday)."

SOE would not elaborate on that statement when we asked.

SOE maintains a number of MMO franchises, including EverQuest, PlanetSide and DC Universe Online. While we don't know if the Monday timeframe is definite or just some kind of "high level ballpark estimate," we'll keep an eye on Station.com and update this story with new information that becomes available.
Staff
#2 Posted by Funkydupe (3321 posts) -

Blasted SkyNet!

#3 Posted by Portis (1287 posts) -

Good lord.

#4 Posted by Bacchus (106 posts) -

Sucks to be Sony.

#5 Posted by Commisar123 (1793 posts) -

yay.............................

#6 Posted by masonl87@gmail.com (12 posts) -

and not a single fuck was given that day

#7 Posted by Pop (2640 posts) -

wow that's pretty bad, I hope they didn't get into that too, it would be crazy if they(the hackers) did.

#8 Edited by ttocs (763 posts) -

More?  This keeps piling on...At least it's not a new issue, but interrupting more services is never good for the fans.

#9 Posted by craigbo180 (1739 posts) -

It just keeps getting worse and worse for Sony.

#10 Posted by gordjt (34 posts) -

This sucks, I was hoping to play some DCUO when the PSN comes back online (hopefully) this week...

#11 Posted by RIDEBIRD (1233 posts) -

For fucks sake! I used my fucking credit card to sign up for DCUO. I cannot fucking believe how utterly terrible Sony are at handling their shit.


GAH
#12 Posted by Scooper (7881 posts) -

I feel sorry for Sony.

#13 Posted by Make_Me_Mad (3103 posts) -

In a few days, they'll be telling everyone that they may want to change their credit card information for a second time, won't they?

#14 Posted by carlthenimrod (1594 posts) -

Star Wars Galaxies has become self-aware.

#15 Posted by teh_destroyer (3567 posts) -
@Funkydupe said:
" Blasted SkyNet! "
yeah, sony is being held hostage by that army of robots that Giantbomb pushed back.
#16 Posted by MachoFantastico (4719 posts) -

Star Wars Galaxies is doomed!

Oh wait...

#17 Posted by Little_Socrates (5677 posts) -

This is just getting silly.

#18 Posted by Swordfish9 (165 posts) -

Wat them Skynet are back!!

#19 Posted by DonPixel (2585 posts) -

Brand killing tidal wave indeed, shame. 

#20 Posted by SeriouslyNow (8534 posts) -
@carlthenimrod said:
" Star Wars Galaxies has become self-aware. "
It took itself offline.  Seems a pretty fair sign of intelligence.  Or maybe it just got locked an in a teleport screen.
#21 Posted by Landru (47 posts) -

So, MMOs have been playable throughout the PSN outage and they're only now being taken offline? Please pardon my ignorance about these types of stories, until last week I thought "servers" were those people who bring food to you at fancy tablecloth and metal cutlery restaurants.

#22 Posted by StealthRaptor (530 posts) -

Finally some bad news that doesn't affect me.

#23 Posted by Azteck (7449 posts) -

Jesus, Sony cannot catch a break it seems

#24 Posted by Afroman269 (7387 posts) -

All we need now is for a kill code that is accidentally sent out and fucks all the Blu
Ray drives in all PS3s.

#25 Posted by Sayishere (1840 posts) -

Im glad i dont play SWG anymore :P

#26 Posted by THRICE (167 posts) -

If I was just a SOE user I would be furious. The PSN went down and Sony waited to tell us anything then dropped a bomb on us. They told those folks everything was fine and there was nothing to worry about. 


How has Sony's PR gotten this bad in 5 years? Seriously they were on top of the world for two generations and now in the eyes of the consumer they look more like the Three Stooges than a former leader of the industry.
#27 Posted by Nicholas (399 posts) -

@Alex DC Universe Online not DC Online Universe.

#28 Posted by Bertlezat (17 posts) -

"For Sony, this past couple of weeks has been less a pour and more of an end-of-Deep Impact brand of killer tidal wave. "  


Wait... killer tidal wave? in Japan?
#29 Posted by Underachiever007 (2468 posts) -
@Scooper said:
" I feel sorry for Sony. "
#30 Posted by Jack_Daniels (1414 posts) -

Whiskey Media's weekend outage seems like a light mist as compared with this hurricane of sony's outages!

#31 Posted by clstirens (847 posts) -
@THRICE said:
" If I was just a SOE user I would be furious. The PSN went down and Sony waited to tell us anything then dropped a bomb on us. They told those folks everything was fine and there was nothing to worry about. 

How has Sony's PR gotten this bad in 5 years? Seriously they were on top of the world for two generations and now in the eyes of the consumer they look more like the Three Stooges than a former leader of the industry.
"
"in the past five years"

Not to sound troll-like, but weren't we all mocking how bad their PR was five years ago? I mean, RIIIIIIDGE RACER/Giant Enemy Crab and all that?

I assume you mean that they were good before THAT.
#32 Posted by Vexxan (4623 posts) -
@masonl87@gmail.com said:
" and not a single fuck was given that day "
#33 Posted by PrivateIronTFU (3874 posts) -

Have all 20 SOE users been informed of this?

#34 Posted by kmg90 (420 posts) -

Wait, they just took down other parts of Sony's online network after revealing that PSN had a network intrusion?

WTF?

Were they just sitting around and thinking after 2 weeks they might want to check their other services?

Seriously!?

#35 Posted by Dtat (1623 posts) -

Wow. Sony is going under after all this.

#36 Posted by Cirdain (3093 posts) -
@Vegsen said:
" @masonl87@gmail.com said:
" and not a single fuck was given that day "
"
#37 Posted by wickedsc3 (1046 posts) -

It just keeps getting worse for sony.

#38 Posted by SpicyRichter (545 posts) -

I wonder what the long term fallout of this will be vis-a-vis customer relations for Sony? A lot of friends with PS3s are PISSED right now. Now they're reaching into the PC market to piss those people off. We all know how mad dedicated MMO people can be.

If it's down long enough, will people just move on? What kind of down time would they be looking at for them to lose a meaningful percentage of users?

#39 Posted by SuperSambo (2868 posts) -

I own a PS3 and my details are most likely in the hands of hackers, but this news makes me happy. Sony have an unrelenting smugness, and hopefully this will either put them in their place, or make them try harder. Win Win.

#40 Edited by SeriouslyNow (8534 posts) -
@clstirens said:

" @THRICE said:

" If I was just a SOE user I would be furious. The PSN went down and Sony waited to tell us anything then dropped a bomb on us. They told those folks everything was fine and there was nothing to worry about. 
How has Sony's PR gotten this bad in 5 years? Seriously they were on top of the world for two generations and now in the eyes of the consumer they look more like the Three Stooges than a former leader of the industry.
"
"in the past five years"Not to sound troll-like, but weren't we all mocking how bad their PR was five years ago? I mean, RIIIIIIDGE RACER/Giant Enemy Crab and all that?I assume you mean that they were good before THAT. "
I think he's lost a decade there or something.  Even so, during the middle of the PS2 era Sony got quite a lot of stick for lasers going bung just outside of warranty.
#41 Posted by PrivateIronTFU (3874 posts) -
@Dtat said:
" Wow. Sony is going under after all this. "
Haha. No. No they are not.
#42 Posted by andrewf87462 (558 posts) -

It's just going from bad to worse at the moment for Sony.
#43 Posted by RazielCuts (2961 posts) -

We'll look back in a few years and say 'Sony who?' 

#44 Posted by animateria (3253 posts) -
@Bertlezat said:
" "For Sony, this past couple of weeks has been less a pour and more of an end-of-Deep Impact brand of killer tidal wave. "  

Wait... killer tidal wave? in Japan?
"
Too soon.
#45 Posted by Tibber (7 posts) -

glad i don't play those

#46 Edited by DougQuaid (1274 posts) -

What?! No PlanetSide or SWG?!

  
#47 Posted by theveej (833 posts) -
@PrivateIronTFU said:
" Have all 20 SOE users been informed of this? "
#48 Posted by shinluis (429 posts) -
@Bertlezat said:
" "For Sony, this past couple of weeks has been less a pour and more of an end-of-Deep Impact brand of killer tidal wave. "  

Wait... killer tidal wave? in Japan?
"
No
#49 Posted by UnsolvedParadox (1863 posts) -

Another vulnerability, just discovered? How many SOE users have continued to expose themselves to additional data theft since the initial announcement/PSN takedown as a result?


This story gets scarier and scarier...
#50 Posted by Pink_o_mat (203 posts) -

Any Sony online services left unhacked?

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