Hey Rorie suggested I post this here so I will just copy and past my original email.
Lately I have been having some buffering problems with the video player. I have 75Mb down and 10Mb up connection and yet videos on your site still hick up. I've tested this across both Chrome and Firefox. I get hick ups on both progressive and HTML5.
Here are some details:
OS: Windows 10
Chrome Version: 59.0.3071.115
Firefox Version: 54.0.1
Extensions: Ublock Origins (Which is disabled on Giant Bomb)
URL: https://www.giantbomb.com/videos/vrodeo-star-trek-bridge-crew/2300-12377/ or any video this just so happened to be the video I was watching when I was composing the email.
Attached is a screenshot of the console and network monitor.
I noticed in the network monitor that whenever the video starts buffering "Segment###_#_av.ts" gets canceled for some reason not sure why but I think this is the core of the issue. Also notice in the console the "VideoManager.initialize() did not receive a valid error callback function." error which I also believe might be related.
The buffering issue is real random but on almost every video I do not get 100% smooth playback. Even if I set it to progressive and pause it for a few minutes it'll still buffer a few seconds later. This happens at pretty much any time of day. No other video players have this issue. I have noticed that on HTML5 sometimes it'll buffer a couple of times and then smooth itself out. I am using Google's public DNS servers in case that helps. Please let me know if you need any more details.
Per Rorie's suggestion I am also tagging @wcarle