Video player not working in Firefox

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istateside

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None of the videos on the site have been working for me for a bit now. Maybe a month or longer?

I'm on Firefox 113.

No Caption Provided

This is all I see - no poster image on the video, and clicking the play button doesn't do anything.

When I open up the developer console, I see the following logs:

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://cdn.cookielaw.org/scripttemplates/otSDKStub.jsotSDKStub.js

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://services.fandom.com/icbm/api/loader?app=giantbomb-noadsloader

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://static.wikia.nocookie.net/silversurfer/video/prod/standalone-dist/standAlone_RV_VideoPlayer.jsstandAlone_RV_VideoPlayer.js

Array [ "CMP Queue:", "installing consent queue" ]

premium-video:272:437

Array(3) [ "CMP Queue:", "dialog not resolved, enqueued:", true ]

premium-video:272:437

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://cdn.cookielaw.org/consent/a5919d53-b3bb-44f0-a31a-c6f9e0b468fe/a5919d53-b3bb-44f0-a31a-c6f9e0b468fe.jsonpremium-video:4:14386

Standalone RedVenture Video Player ... standAlone_RV_VideoPlayer.js:21:242394

Some cookies are misusing the recommended “SameSite“ attribute 10

Array(3) [ "CMP Queue:", "dialog not resolved, enqueued:", true ]

premium-video:272:437

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicitpremium-video:4:14386

Array(3) [ "CMP Queue:", "dialog not resolved, enqueued:", "comscore" ]

premium-video:272:437

Array(3) [ "CMP Queue:", "dialog not resolved, enqueued:", true ]

premium-video:272:437

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://script.wikia.nocookie.net/fandom-ae-assets/identity-service/v1.3.0/index.jspremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://cdn.cookielaw.org/opt-out/otCCPAiab.jspremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://services.fandom.com/icbm/api/config?app=giantbombpremium-video:4:16386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://geolocation.onetrust.com/cookieconsentpub/v1/geo/location/dnsfeedpremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://www.gstatic.com/recaptcha/releases/1h-hbVSJRMOQsmO_2qL9cO0z/recaptcha__en.jspremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://js-agent.newrelic.com/async-api.ad3273bd-1.232.0.min.jspremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://js-agent.newrelic.com/session-manager.2a8d47d1-1.232.0.min.jspremium-video:4:14386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://geolocation.onetrust.com/cookieconsentpub/v1/geo/locationpremium-video:4:14386

Loading failed for the <script> with source “https://js-agent.newrelic.com/async-api.ad3273bd-1.232.0.min.js”. premium-video:1:1

New Relic: Downloading runtime APIs failed... 9 premium-video:4:10638

Loading failed for the <script> with source “https://js-agent.newrelic.com/session-manager.2a8d47d1-1.232.0.min.js”. premium-video:1:1

New Relic: Downloading page_view_event failed... premium-video:4:10638

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New Relic: Downloading page_view_timing failed... premium-video:4:10638

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New Relic: Downloading metrics failed... premium-video:4:10638

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New Relic: Downloading jserrors failed... premium-video:4:10638

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New Relic: Downloading ajax failed... premium-video:4:10638

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Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://cdn.cookielaw.org/consent/a5919d53-b3bb-44f0-a31a-c6f9e0b468fe/793659ce-dda3-4a0d-aebe-cf60ce232911/en.jsonpremium-video:4:16386

Referrer Policy: Ignoring the less restricted referrer policy “no-referrer-when-downgrade” for the cross-site request: https://cdn.cookielaw.org/scripttemplates/202303.2.0/assets/otFlat.jsonpremium-video:4:16386

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istateside

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I'm able to use the "Download Video" option to watch in my browser, but something's up with the video player on the site that doesn't seem to work correctly.

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LooterJennings

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Also throwing my feedback for my experience with Firefox. I'll have to try the download option but I haven't been able to use the video player for at least a month or two now.

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ZombiePie

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I forget if there are tickets for Firefox specifically, but I think there's a version of this bug on Chrome that @dtoast might have already filed. Nonetheless, I'll still ping him as a precaution.

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tontogoldstein

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Here's how I fixed it:

Click the link at the bottom says "Do not sell my personal information" - click that and the cookie settings pop up. I enabled "functional" and "Performance" cookies. Now the video player works again.

Others have reported only "performance" are needed to fix the issue

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S2333

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@tontogoldstein: Thanks for the fix, enabling Functional and Performance cookies did it for me!

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MissAshley

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@tontogoldstein said:

Here's how I fixed it:

Click the link at the bottom says "Do not sell my personal information" - click that and the cookie settings pop up. I enabled "functional" and "Performance" cookies. Now the video player works again.

Others have reported only "performance" are needed to fix the issue

Holy crap, this was it the whole time? I enabled "Performance" cookies, and now it works again. What the hell?!

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istateside

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Ahhhh that's a great solution, great call out.

What's the status of the video player these days? Is it a shared player that's used outside of giant bomb? It looks like the code is still referencing RedVentures, so I'm wondering what engineer's even responsible for bug fixes on it?

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HurricaneJas

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@tontogoldstein: Thanks so much for the fix! Seems like the these cookies should be forced on.

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dtoast

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#10 dtoast  Staff

Yeah, I added the cookies note to my ongoing tickets and have another engineering meeting this week.

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LostSol

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bigsteve33

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Wow. Been having and complaining about this issue since Fandom took over.

tontogoldstein you are a gentleman and a scholar. Much respect. Too bad we couldn't get that info from the engineers. I've spent months having to go off site to watch videos. I find that a bit sus since that would drive add revenue on those platforms..

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swordstruck

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So....I was using Firefox as a workaround for the video player not working in Chrome or Edge, and now it's not working in Firefox either. How are we supposed to watch videos on this website with nothing but video content?

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permanentsigh

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I’m sure another meeting with the engineers will fix it this time.

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sombre

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It's stunning how badly handled the engineering work/audience feedback is since the takeover

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swordstruck

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Any update on this...? It's such a hassle to watch your content when you disable twitch VODs and your video player doesn't work.

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palumanic

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Enable JavaScript in Firefox settings. - this is what helped me once

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ZombiePie

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A fix just went live for Premium Videos and shouldn't require a workaround anymore. Please give it a try and let @dtoast know if additional support tickets need to be filed.

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almechazel

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Seems like its broken again... I was able to watch videos last night, but today I can't in Firefox, Chrome, or the GBEnthusiast app on Android TV. Well, newer videos seem to load, but any older premium stuff (in this case Vinnievania, 'cause its that time of year) gets no where.

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AV_Gamer

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yaeh, its even happening to me for the first time. And its been like this for the past month or so.

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ZombiePie

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Seems like its broken again... I was able to watch videos last night, but today I can't in Firefox, Chrome, or the GBEnthusiast app on Android TV. Well, newer videos seem to load, but any older premium stuff (in this case Vinnievania, 'cause its that time of year) gets no where.

@av_gamer said:

yaeh, its even happening to me for the first time. And its been like this for the past month or so.

I know there was a possible site revision or refresh that may have reset progress with the video player earlier this week that @dtoast filed as a Tier 1 ticket. Is this still a problem for everyone?

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fractal_seaweed

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Yup. This is still a problem for me. And for the life of me I cannot find the option to 'Enable Performance Cookies'.

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istateside

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#23  Edited By istateside
Loading Video...

@fractal_seaweed: here's a video for where to find the cookie options

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istateside

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@zombiepie: definitely still a problem for me. Turning on the performance cookies option in the "Do not sell my personal information" modal and refreshing the page fixes it. Turning them back off breaks the video player again. The cookie setting seems to reset every day, so fixing the cookie settings only fixes the video player for about a day.

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CrimsonNoir

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After months, maybe even over a year of not being able to watch the embedded videos, that cookie setting fixed it! I had pretty much stuck to youtube and twitch to watch GB stuff for a long time cause of it.

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jstaunton

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Any Video Bomb (Android) users on here? Mine just isn't playing videos anymore. Have to resort to YouTube.

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istateside

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@crimsonnoir:Does the cookie setting persist for you? Updating the cookie setting does fix the video player for me, but I have to make the same update every day. The cookie seems to expire really quickly, or something

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swiftsnake

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@istateside:

You might need to add a cookie exception (Settings --> Privacy & Security --> "Cookies and Site Data" header --> Manage Exceptions

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istateside

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@swiftsnake: Thanks, I'll give that a shot and report back in a day or two.

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AV_Gamer

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#30  Edited By AV_Gamer

Thanks a lot. The video fix my issue.

If it helps others like it seems to be doing, then this thread should be pinned.

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istateside

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@istateside: Unfortunately this didn't seem to work for me. I added exceptions for both http://www.giantbomb.com and https://www.giantbomb.com, but the cookies still reset after a day or so

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ZombiePie

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#33  Edited By ZombiePie

@istateside: Unfortunately this didn't seem to work for me. I added exceptions for both http://www.giantbomb.com and https://www.giantbomb.com, but the cookies still reset after a day or so

Pinging @dtoast that this is still an issue.

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fractal_seaweed

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#34  Edited By fractal_seaweed
No Caption Provided

@istateside:

No Caption Provided

What I see isn't matching up with what you're seeing. Also: I'm unable to change the settings.

Update: I enabled a setting in Firefox that seemed to be disabled for whatever reason (HTTPS-Only Mode) and now it seems to be working???

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ZombiePie

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No Caption Provided

@istateside:

No Caption Provided

What I see isn't matching up with what you're seeing. Also: I'm unable to change the settings.

Update: I enabled a setting in Firefox that seemed to be disabled for whatever reason (HTTPS-Only Mode) and now it seems to be working???

Thank you for providing this update. I will ping @dtoast just in case this helps the team working on the problem.

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fractal_seaweed

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@zombiepie: Lol, literally an hour after it seemingly 'solved', it's gone back to a black screen when trying to play older videos. So I'm unsure at this point what to do. I cannot edit these high performance cookies which has been pointed out to me, so I'm stumped.

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ZombiePie

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@fractal_seaweed: Yeah, no problem. Let's stick with the ping to Dylan but call it unresolved.

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sombre

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Still not working on Chrome

Come on man

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mkeskimaki

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Not working here either, with cookies enabled.

It's weird too, I tried a different brower, and a video worked, then after one time working, videos play with just sound, no picture. I tried with 4 different browsers (Opera, Chrome, Brave, Vivaldi), same result, works the first time, second time no video, or just not working at all. Annoying since I just renewed Premium.

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Ben_H

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It's weird too, I tried a different brower, and a video worked, then after one time working, videos play with just sound, no picture. I tried with 4 different browsers (Opera, Chrome, Brave, Vivaldi), same result, works the first time, second time no video, or just not working at all. Annoying since I just renewed Premium.

The same just started happening with me using Safari and Firefox. It was working fine for me a week or two ago but now suddenly it's doing this again.

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ZombiePie

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@ben_h said:
@mkeskimaki said:

It's weird too, I tried a different brower, and a video worked, then after one time working, videos play with just sound, no picture. I tried with 4 different browsers (Opera, Chrome, Brave, Vivaldi), same result, works the first time, second time no video, or just not working at all. Annoying since I just renewed Premium.

The same just started happening with me using Safari and Firefox. It was working fine for me a week or two ago but now suddenly it's doing this again.

Pinging @dtoast. As he has put it in the past, there have been examples of updates to the site unintentionally reverting things and progress with the video player getting reversed.

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dtoast

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#42 dtoast  Staff
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Bobbywich

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#43  Edited By Bobbywich

There used to be the performance thing at the bottom of each page but that is gone. I can't uncheck the tracking cookies to play videos anymore.

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ZombiePie

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@bobbywich: this shpuld still work, albeit, the steps are different. Find "Do Not Sell My Personal Information" and click it. The site's OneTrust page should pop up and from there you can flip the performance cookies. Unfortunately, after enabling them you need to refresh once.

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Bobbywich

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Yeah turns out it was whatever's enabled in my ublock. I just turned it off for the site and will have to deal with ads.

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sombre

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Play button STILL busted on Chrome

I mean come on man, isn't Giant Bomb meant to be a video focused website?

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sombre

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This is STILL busted on CHrome

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sombre

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So the way its busted now on Chrome:

It doesn't work in chrome, like at all.

But if you open it in an Incognito window, it works. I don't know why, as I don't have any extensions, but there you go

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sombre

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Still no word?

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mkeskimaki

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No progress for me either, I got bored of testing with different browsers too, same result as I described before. Sadly I had to end my Premium, downloaded a bunch of stuff, favourites and occasional video I missed.