Amazon Says Mass Effect 3 Refunds Aren’t Unique

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Posted by patrickklepek (6436 posts) -
I wonder how refunds are handled in the Mass Effect universe. Probably with omni-gel?
I wonder how refunds are handled in the Mass Effect universe. Probably with omni-gel?

There are reports floating around that Amazon is offering refunds to open copies of Mass Effect 3, seemingly a reaction to the game’s ending, which has prompted a polarizing response amongst players.

According to an Amazon customer support representative I spoke with this morning, this isn’t Mass Effect 3 specific, and offering a refund is standard Amazon policy for disappointed customers.

“Once you open the package and if you are not satisfied you can return it for refund,” said the representative. “It applies for the all the items shipped and sold by Amazon.”

I’ve embedded our entire conversation below, and I've also sent a note to Amazon public relations.

Me: Hi, I was considering buying Mass Effect 3 from Amazon, after being told my friend that Amazon is accepting opened returns if consumers are disappointed with the game's ending. Is this true?

Rep: Hello, I'll be happy to help you.

Me: Thanks.

Rep: Patrick. once you open the package and if you are not satisfied you can return it for refund.

Me: Is this only for Mass Effect 3? Or does this apply to other video games on Amazon?

Rep: Yes. It applies for the all the items shipped and sold by Amazon.

Me: OK, thank you.

Rep: You're welcome. Is there anything else I can do for you today?

Me: No, that's all.

Rep: Thanks for visiting Amazon.com. We hope to see you again soon.

My own experience backs this up. I’ve returned plenty of items to Amazon that were opened, and had no problem.

There are reports of refunds via Origin, too, but I've not been able to confirm those.

Avatar image for patrickklepek
#1 Posted by patrickklepek (6436 posts) -
I wonder how refunds are handled in the Mass Effect universe. Probably with omni-gel?
I wonder how refunds are handled in the Mass Effect universe. Probably with omni-gel?

There are reports floating around that Amazon is offering refunds to open copies of Mass Effect 3, seemingly a reaction to the game’s ending, which has prompted a polarizing response amongst players.

According to an Amazon customer support representative I spoke with this morning, this isn’t Mass Effect 3 specific, and offering a refund is standard Amazon policy for disappointed customers.

“Once you open the package and if you are not satisfied you can return it for refund,” said the representative. “It applies for the all the items shipped and sold by Amazon.”

I’ve embedded our entire conversation below, and I've also sent a note to Amazon public relations.

Me: Hi, I was considering buying Mass Effect 3 from Amazon, after being told my friend that Amazon is accepting opened returns if consumers are disappointed with the game's ending. Is this true?

Rep: Hello, I'll be happy to help you.

Me: Thanks.

Rep: Patrick. once you open the package and if you are not satisfied you can return it for refund.

Me: Is this only for Mass Effect 3? Or does this apply to other video games on Amazon?

Rep: Yes. It applies for the all the items shipped and sold by Amazon.

Me: OK, thank you.

Rep: You're welcome. Is there anything else I can do for you today?

Me: No, that's all.

Rep: Thanks for visiting Amazon.com. We hope to see you again soon.

My own experience backs this up. I’ve returned plenty of items to Amazon that were opened, and had no problem.

There are reports of refunds via Origin, too, but I've not been able to confirm those.

Avatar image for stoicforce
#2 Posted by StoicForce (12 posts) -

So the ending was that bad?

Avatar image for nardak
#3 Posted by Nardak (930 posts) -

Hmm....is it too early for an Aprils fools joke?

Avatar image for tycobb
#4 Posted by TyCobb (2031 posts) -

I wish retail stores would allow for returns. Especially BestBuy since they now swipe your ID (at least the one near my house) everytime you return something to make sure you aren't frequently returning products.

Avatar image for bonorbitz
#5 Posted by BonOrbitz (2476 posts) -

That's too insane, although they have the best customer service policy on the planet...

...that has to deal with crazy Mass Effect 3 haters unfortunately.

Avatar image for unstoptheday
#6 Posted by unstoptheday (30 posts) -

I can't be the only person who thinks this Mass Effect 3 stuff has gotten way out of hand. Right?

Avatar image for buckybit
#7 Posted by buckybit (1517 posts) -

I am 20 hours in - enjoying the game mostly.

People are crazy?!

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#8 Edited by WilltheMagicAsian (1548 posts) -

That's why Amazon is the best, they have a no questions asked return policy. It's why I almost exclusively shop there now.

Avatar image for cool8752
#9 Posted by cool8752 (5 posts) -

Wow the ending was fine. This crap is getting way out of hand!

Avatar image for phrosnite
#10 Posted by phrosnite (3519 posts) -

@StoicForce said:

So the ending was that bad?

No. People are stupid.

P.S. - I didn't say that. I just quoted K from Men in Black.

Avatar image for digitaldiatribe
#11 Posted by digitaldiatribe (98 posts) -

@StoicForce: Let's put it this way. Not only there is a charity for it to "retake ME3", there's groups of people telling fans to report Bioware and EA to the FTC to not living up to their hype. It's getting pretty bad.

Avatar image for stealthraptor
#12 Posted by StealthRaptor (568 posts) -

Oh man if this keeps up, I'll be able to get ME3 for cheap in no time.

Avatar image for humanity
#13 Posted by Humanity (16224 posts) -

@StoicForce: It's more that people are just so irreconcilable these days.

Avatar image for video_game_king
#14 Posted by Video_Game_King (36564 posts) -

@unstoptheday said:

I can't be the only person who thinks this Mass Effect 3 stuff has gotten way out of hand. Right?

I am with you on this, and I will be for many years to come. (Look, there's no way I'm playing Mass Effect anything for quite some time.)

Avatar image for captain_felafel
#15 Posted by Captain_Felafel (1727 posts) -

Amazon continues to be awesome, story at eleven.

Avatar image for tan
#16 Posted by Tan (428 posts) -

I am a disspointment customer!!

Also this seems really weird.

Avatar image for mewstu
#17 Posted by mewstu (94 posts) -

Are we turning into Kotaku with articles like these?

Avatar image for saturdaynightspecials
#18 Posted by SaturdayNightSpecials (2547 posts) -

@mewstu said:

Are we turning into Kotaku with articles like these?

I don't see any statues of naked cartoon women, so no.

Avatar image for everettescott
#19 Posted by EveretteScott (1649 posts) -

@phrosnite said:

@StoicForce said:

So the ending was that bad?

No. People are stupid.

P.S. - I didn't say that. I just quoted K from Men in Black.

but... people ARE stupid.

Avatar image for jeanluc
#20 Posted by JeanLuc (3882 posts) -

I hated the ending but I mean, I still really liked the game. I would never return it. But to each his own I guess.

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#21 Posted by Morningstar (2375 posts) -

Crazy, crazy people.

Avatar image for benjaebe
#22 Posted by benjaebe (2871 posts) -

@mewstu said:

Are we turning into Kotaku with articles like these?

I'm actually rather glad Patrick wrote an article on this since a lot of people are assuming that they're allowing refunds just because Mass Effect 3 has a crappy ending (which I don't necessarily agree with.) No one even bothers to mention that it's standard on just about any product you get from Amazon and ME3 isn't a special case.

Avatar image for lordandrew
#23 Posted by LordAndrew (14601 posts) -
You can do that? Neat. This Mass Effect 3 situation is pretty ridiculous though.
Avatar image for castro
#24 Posted by Castro (942 posts) -

Regarding the Origin thing, I had a friend who purchased Battlefield 3 only to find that it ran pretty poorly on his laptop. He emailed the Origin support people and had no problem getting his money back. This was when the service first launched so they might have been in full-on customer support/make everyone happy mode, but I thought it might be worth mentioning.

Avatar image for warlordpayne
#25 Posted by WarlordPayne (774 posts) -

Now that all this is getting spread around people are going to start abusing it en masse and force Amazon to change their return policy on videogames, just like every other place that used to have a policy like this.

Avatar image for depecheload
#26 Posted by depecheload (558 posts) -

@buckybit said:

I am 20 hours in - enjoying the game mostly.

People are crazy?!

I love the "I haven't beaten it yet and I don't get the anger" comments.

Just wait, you'll see.

Avatar image for chiablo
#27 Posted by chiablo (1043 posts) -

Expectations not meeting reality? Someone call the cops, we've got a mystery to solve!

Avatar image for morrelloman
#28 Posted by morrelloman (639 posts) -

This is news worthy, because it is so unprecedented. You just don't hear about stuff like this, ever.

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#29 Posted by OneManX (1710 posts) -

@unstoptheday said:

I can't be the only person who thinks this Mass Effect 3 stuff has gotten way out of hand. Right?

I am right there with you.

Avatar image for winternet
#30 Posted by Winternet (8397 posts) -

Wait a minute, how do they decide to refund or not? I can buy every game and say in the end that I was not satisfied and get a refund? That doesn't seem right.

Avatar image for tgammet
#31 Posted by tgammet (106 posts) -

People actually asking for refunds on this game are goddam morons.

Avatar image for yeah_write
#32 Posted by yeah_write (280 posts) -

It's true. I got Saints Row 3 and it wouldn't play past the first mission. Wrote Amazon and they sent a new copy in two days. Turned out it was my (fourth!) Xbox giving up the ghost, not a problem with the game. Good on you Amazon!

As for ME3, I still haven't beaten it, but at this point I think my expectations will be so low I'll LOVE the ending.

Avatar image for depecheload
#33 Posted by depecheload (558 posts) -

I think some of the things fans are doing regarding ME3 are going overboard, but I'm still happy about it.

Think about it, EA/BioWare decided that the THIRD game in a TRILOGY would be a great game to try to mainstream and simplify for a mainstream audience. They crammed in a mulitplayer mode no fans were really clamoring for, and they stripped out elements from the original main story and then shoveled them onto overpriced day one DLC.

So I'm sorry, my sympathy for EA/BioWare is zero. Everything they've done with ME3 has been for them and their profits, nothing to benefit the consumer. When you do that, it always comes back to get you. They're getting what they deserve.

Avatar image for subjugation
#34 Posted by Subjugation (4963 posts) -

Those disappointment customers.

;)

Also, this ME3 hate has gotten out of hand. People need better things to do with their time.

Avatar image for kerned
#35 Posted by Kerned (1185 posts) -

I love Amazon.

I don't love anyone who would return a game because they don't like the ending.

Avatar image for dysfunkshunal
#36 Posted by dysfunkshunal (32 posts) -

Everyone keeps mentioning returning the game due to dissatisfaction with the game's ending. But as someone who bought the Digital Deluxe version of ME3 from Amazon, I want to 'return' it (e.g. delete the piece of shit) from my HD and get my money back for a completely different reason.

I can't import my ME2 femshep to ME3.

Got to the import screen, got the error, turned the game off. I don't want to play with a new femshep or try to play with slider dials for hours getting my old look back. I'm invested in the ME universe with hundreds of dollars over the years including the games, DLC, and extras. Gimme my fucking character or gimme my money back.

Avatar image for hagridore
#37 Posted by hagridore (528 posts) -

The ending was a bummer but I still LOVE the game. The Anti-BioWare atmosphere enveloping the Internet is nuts.

Avatar image for superwristbands
#38 Posted by SuperWristBands (2281 posts) -

The ending was hilariously poor but it doesn't invalidate the other 99% of the game. It also seems totally messed up that a person can return a game after finishing it (I know it isn't specific to Mass Effect but returning opened games/movies/CDs for a refund is a good way for people to take advantage of you, but I'm guessing the good faith brings in a lot of business or they wouldn't be doing it).

Avatar image for stillalive
#39 Posted by stillalive (20 posts) -

@buckybit: Not really. The game is pretty amazing... until the last 10 minutes or so. So maybe you should actually get to that point before passing judgement.

Avatar image for 234rqsd2323d2
#40 Edited by 234r2we232 (3175 posts) -

People dislike a game... Amazon has a customer friendly return policy... BREAKING NEWS YOU GUYS.

Besides, overrated sci-fi series is overrated :)

Avatar image for amlabella
#41 Posted by amlabella (375 posts) -

Love ya Patrick, but were reasonable people honestly thinking Amazon was accepting ME3 returns because of the ending? The less that people report on stories like this, the faster the whole ME3 controversy will go away. Don't meant to sound harsh, I'm just getting really annoyed with it at this point (and I'm someone who dislikes the ending).

Avatar image for striderj87
#42 Posted by StriderJ87 (296 posts) -

There are a couple things about the ending that don't make much sense to me, but overall I was satisfied. This entitled-angry-fan rage about it is ridiculous. Get the fuck over it, dudes!

Avatar image for hydraham
#43 Posted by HydraHam (1380 posts) -

@sofacitysweetheart said:

People dislike a game... Amazon has a customer friendly return policy... BREAKING NEWS YOU GUYS.

This is breaking news to me because if i knew this i would of only been buying from amazon.

Now amazon is going to be my only source of video game purchases, i can't count how many shitty games i bought new and wanted to return but shitty retail stores refused me.

Avatar image for fishmicmuffin
#44 Posted by fishmicmuffin (1057 posts) -
@hagridore said:

The ending was a bummer but I still LOVE the game. The Anti-BioWare atmosphere enveloping the Internet is nuts.

Pretty much this. The rest of the game was fantastic.
Avatar image for nohthink
#45 Posted by nohthink (1369 posts) -

That's the reason why amazon is amazing. Their customer service is simply amazing

Avatar image for levio
#46 Posted by Levio (1953 posts) -

@Winternet said:

Wait a minute, how do they decide to refund or not? I can buy every game and say in the end that I was not satisfied and get a refund? That doesn't seem right.

You can actually do this with any store selling any kind of merchandise that may be returned. Needless to say, retailers are not fond of the practice, but there's no easy way to keep track of legitimate returns from abusive ones so it goes relatively unpunished.

Avatar image for rawrz
#47 Posted by Rawrz (623 posts) -

I still find it insane that people shit all over Mass Effect 3 due to a whopping 10 minutes there not happy with even when the other 30 hours are so are fucking great. If I judged every game based on the ending then practically every game sucks since with most games the ending is typically the least satisfying part.

Avatar image for aaron_g
#48 Posted by Aaron_G (1681 posts) -

Hm, haven't completed Mass Effect 3 yet. Is it that disappointing?

Avatar image for shaanyboi
#49 Edited by Shaanyboi (1541 posts) -

The ending IS pretty poor. Actually, it's REALLY poor, but this petition to change it, and this hardcore rage over it is retarded. Like yeah, fuck Bioware for ending it as badly as they did. But leave it at that, and the next game of theirs to roll around, be as skeptical of a consumer as you can be, don't buy it day one, and wait and see if it's worth your purchase.

But even then, so the end sucks. The rest of the game has been pretty fucking cool all things considered, so who fucking cares?

Avatar image for bko
#50 Posted by bko (132 posts) -

Congratulations, gamers. Over the last couple of weeks, you have proved Phil Fish correct. You truly are the shittiest people in the world.

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