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    The PlayStation Network is the online service by Sony Computer Entertainment, providing downloads of games, trailers, themes and much more. The service is free, but also offers a paid version for various benefits.

    Kaz Hirai Explains PSN's Phased Restoration, Even Hands Out Restoration Maps (Seriously!) [UPDATED]

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    patrickklepek

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    Edited By patrickklepek

    UPDATE 2: I've successfully logged back into PSN, upon resetting my password. Have you?

    UPDATE: Sony's informative restoration map will also reflect Canada going back online, Sony tells me.

    --

    By the end of the night, important pieces of PlayStation Network should be back online in the United States. This coincides with a region-by-region rollout of select PSN services, with the entire network expected to be back online worldwide by the end of the month. PlayStation executive Kaz Hirai appeared in a video published on the PlayStation Blog just moments ago, where he detailed Sony's process.

    "I'd like to send my sincere apologies for the inconvenience the service outage has caused you," said Hirai, with classy music playing in the background, "and want to thank you for all the patience that you've shown as we've worked through this restoration process. Since the attacks on our networks, we've been working around the clock to bring game and media services back online."

    It's been three weeks since PSN went down, and it would be several days before Sony began detailing what happened and how 77 million PSN accounts were compromised in the process. Even developers have begun voicing their frustration, as a downed PSN impacted the ability to test multiplayer games.

    As PSN begins coming back online in America specifically, Sony will be updating a map. It's a clever and informative idea. You'll want to keep an eye on this page on the PlayStation Blog as it updates. Several readers have asked if Canada will be represented on that map, and Sony is checking for me.

    == TEASER ==
    C'mon, California! You can do it!
    C'mon, California! You can do it!

    "We know you've invested in Sony and the PlayStation Network and Qriocity services and we will do everything we can to regain your trust and confidence," said Hirai. "We also know that actions speak louder than words."

    Hirai outlined additions to PSN's internal security to protect against future attacks: advanced security technology, increased levels of encryption, additional firewalls and an early warning detection system.

    "I wish I could tell you that technology's available to completely protect any company against cyber attack," he said, "but unfortunately, the threat of cyber crime and data theft will continue to plague networks, companies, government agencies and consumers around the world for some time to come."

    Sony is offering identify theft services to customers in regions where it's available. Sony has admitted up to 10 million credit cards stored in PSN's database were potentially exposed to the hackers before PSN went down, but there has been no proof of widespread credit card fraud in the weeks since. The lack of information has inspired criticism, as has the nearly month of downtime. Hirai appears to be well aware.

    "We know even the most loyal customers have been frustrated by this process and are anxious to use their Sony products and services again," he concluded. "I wish we could have restored the network services faster, but these attacks were serious and sophisticated and it simply took time to install and test the new security measures across our entire system. We felt that we owed it to you to fully verify the security of the networks before restoring our services."

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    patrickklepek

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    #1  Edited By patrickklepek

    UPDATE 2: I've successfully logged back into PSN, upon resetting my password. Have you?

    UPDATE: Sony's informative restoration map will also reflect Canada going back online, Sony tells me.

    --

    By the end of the night, important pieces of PlayStation Network should be back online in the United States. This coincides with a region-by-region rollout of select PSN services, with the entire network expected to be back online worldwide by the end of the month. PlayStation executive Kaz Hirai appeared in a video published on the PlayStation Blog just moments ago, where he detailed Sony's process.

    "I'd like to send my sincere apologies for the inconvenience the service outage has caused you," said Hirai, with classy music playing in the background, "and want to thank you for all the patience that you've shown as we've worked through this restoration process. Since the attacks on our networks, we've been working around the clock to bring game and media services back online."

    It's been three weeks since PSN went down, and it would be several days before Sony began detailing what happened and how 77 million PSN accounts were compromised in the process. Even developers have begun voicing their frustration, as a downed PSN impacted the ability to test multiplayer games.

    As PSN begins coming back online in America specifically, Sony will be updating a map. It's a clever and informative idea. You'll want to keep an eye on this page on the PlayStation Blog as it updates. Several readers have asked if Canada will be represented on that map, and Sony is checking for me.

    == TEASER ==
    C'mon, California! You can do it!
    C'mon, California! You can do it!

    "We know you've invested in Sony and the PlayStation Network and Qriocity services and we will do everything we can to regain your trust and confidence," said Hirai. "We also know that actions speak louder than words."

    Hirai outlined additions to PSN's internal security to protect against future attacks: advanced security technology, increased levels of encryption, additional firewalls and an early warning detection system.

    "I wish I could tell you that technology's available to completely protect any company against cyber attack," he said, "but unfortunately, the threat of cyber crime and data theft will continue to plague networks, companies, government agencies and consumers around the world for some time to come."

    Sony is offering identify theft services to customers in regions where it's available. Sony has admitted up to 10 million credit cards stored in PSN's database were potentially exposed to the hackers before PSN went down, but there has been no proof of widespread credit card fraud in the weeks since. The lack of information has inspired criticism, as has the nearly month of downtime. Hirai appears to be well aware.

    "We know even the most loyal customers have been frustrated by this process and are anxious to use their Sony products and services again," he concluded. "I wish we could have restored the network services faster, but these attacks were serious and sophisticated and it simply took time to install and test the new security measures across our entire system. We felt that we owed it to you to fully verify the security of the networks before restoring our services."

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    RobotHamster

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    #2  Edited By RobotHamster

    I like maps.

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    spazmaster666

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    #3  Edited By spazmaster666

    Well that's good news I suppose.

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    laserbolts

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    #4  Edited By laserbolts
    Nice.
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    X19

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    #5  Edited By X19

    Very neat desk. Why isn't there a framed picture of Jack Tretton?

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    tearhead

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    #6  Edited By tearhead

    Portal 2 multiplayer here I come! 
    ... Hey, does anyone wanna play Portal 2 with me? :)

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    Gizmo

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    #7  Edited By Gizmo

    I like how he says "AND ... Playstation Home."


    Oh, well that's fine then.
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    fattony12000

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    #8  Edited By fattony12000

    Stop smiling at me Kaz!


    That music is utterly creepy as well, it's as if I'm watching a Final Fantasy cut scene.
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    FluxWaveZ

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    #9  Edited By FluxWaveZ

    No Canada, huh? Great.


    Oh yay, we`re not actually forgotten. Can't wait for the revival.
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    thehexeditor

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    #10  Edited By thehexeditor

    Fuck. This is a classy approach. I like how you roll , Kaz.
    Sony, you're still alright to me.

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    KaosAngel

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    #11  Edited By KaosAngel

    Hey Sony, how about you put the Store open or else all of us idiots who didn't redeem the MK9 code still won't be able to play the fucking game online.

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    PrivateIronTFU

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    #12  Edited By PrivateIronTFU
    @Tearhead: Sure.
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    MisterMouse

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    #13  Edited By MisterMouse

    all good stuf.

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    AmericanNinja

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    #14  Edited By AmericanNinja
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    SpartanAmbrose

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    #15  Edited By SpartanAmbrose

    Let's go Pennsylvania!

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    metalsnakezero

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    #16  Edited By metalsnakezero
    @RobotHamster said:
    I like maps.
    I like maps when they change colors. 
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    MrKlorox

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    #17  Edited By MrKlorox

    Finally I can link my Steam account and start Portal 2 downloading. Then my PS3 is going into the proverbial garbage can.

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    mycatisgo

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    #18  Edited By mycatisgo

    I am working under the theory that there was no psn to begin with, that all the players where simulated by a master AI created by sony. The network had to be shut down when it became self aware.

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    ShaneDev

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    #19  Edited By ShaneDev

    Thankfully he gave a proper response to the situation. I wonder if this means they totally ignore it at E3.

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    MudMan

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    #20  Edited By MudMan

    Sooooo any news about Europe?

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    Rhombus_Of_Terror

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    There should 24 hour PSN restoration coverage by the world's media in green screen studios using these maps and see which ones come on first. Someone GET DAVID DIMBLEBY ON THIS!

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    rudyarr

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    #22  Edited By rudyarr

    This brought back memories of when Prez Bush talked about the 9/11 incident....Kaz Hirai for President!!!

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    AllanIceman

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    #23  Edited By AllanIceman

    Come on Canada!!

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    #24  Edited By Scooper

    Ok, so what are the odds on the PSN getting hacked again even with these improvements. I could see the "new and improved security" could look like a challenge for those damn hackers.

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    Aus_azn

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    #25  Edited By Aus_azn
    @thehexeditor said:
    Fuck. This is a classy approach. I like how you roll , Kaz. Sony, you're still alright to me.
    Right on the money.

    His voice is so classy to boot as well. I was expecting Japanese with English subs, not a George Takei sound and fully fluent English.

    Sony, I forgive you.
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    megaplushie

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    #26  Edited By megaplushie

    PLAYSTATION NETWORK PRESENTS... A MAP OF THE UNITED STATES OF AMERICA


    Yay!
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    Zabant

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    #27  Edited By Zabant

    Nice to see them eating handfulls of humble pie. Good for them.

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    crusader8463

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    #28  Edited By crusader8463
    @MrKlorox said:
    Finally I can link my Steam account and start Portal 2 downloading. Then my PS3 is going into the proverbial garbage can.
    Can I have it?
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    TheNonBeliever

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    #29  Edited By TheNonBeliever

    what about canada?

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    X19

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    #30  Edited By X19
    @NoelVeiga: If it's the same staff as before working at SCEE I doubt it XD
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    patrickklepek

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    #31  Edited By patrickklepek

    @TheNonBeliever said:

    what about canada?

    The restoration is happening in the "Americas," so Canada included. I've also clarified with Sony that their map will also include notes of when Canada goes back online.

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    deactivated-64b8656eaf424

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    How about a world map, right?

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    rudyarr

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    #33  Edited By rudyarr

      

      

    Weird!!!!!!!!!!!
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    xshinobi

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    #34  Edited By xshinobi

    Guess my country wouldn't be back til month's end :(.  

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    #35  Edited By FloMo
    @NoelVeiga said:
    Sooooo any news about Europe?
    PSN Europe has begun restoration too, yeayyy...finally.
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    endless_void

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    #36  Edited By endless_void
    @patrickklepek said:

    @TheNonBeliever said:

    what about canada?

    The restoration is happening in the "Americas," so Canada included. I've also clarified with Sony that their map will also include notes of when Canada goes back online.

    Thanks man!
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    PrivateIronTFU

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    #37  Edited By PrivateIronTFU

    Shouldn't something be illuminated by now?

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    Silver-Streak

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    #38  Edited By Silver-Streak

    Probably going to be last, but Come ooon, Kansas!

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    pr1mus

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    #39  Edited By pr1mus

    I like Kaz, professional and articulate without sounding like a douchebag like Jack Tretton, they should put him in front of the cameras more often.


    Also go go Quebec!
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    onarum

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    #40  Edited By onarum

    That looks like a mighty comfy chair, I must get me a new one.

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    benjaebe

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    #41  Edited By benjaebe

    Kaz is still a classy motherfucker, as usual. I'm just happy it'll be up within LA Noire's release week and I can finally buy Outland.

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    powerpc127

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    #42  Edited By powerpc127

    I like this whole video thing. Why couldn't they have done something like this the week it went down explaining what was happening? I know Seybold has been on the blog leaving messages about it, but I think that a video just makes it much more apparent that the company is addressing the issue. Maybe it's just that seeing someone defend themself in person is much better than getting a letter about it. Who knows.

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    Jackel2072

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    #43  Edited By Jackel2072

    ok sony you get the PSN store up before LA Noire comes out and i will buy the PS3 Verison
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    Mijati

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    #44  Edited By Mijati

    More examples of Game Companies screwed Europe over.

    Where's our shiny glowy map Sony? WHERE IS IT?

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    MrKlorox

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    #45  Edited By MrKlorox
    @crusader8463: Heh. By proverbial garbage I meant will be reduced to Netflix only blu-ray duty.
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    kollay

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    #46  Edited By kollay

    Let's play USA Risk.

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    MightyDuck

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    #47  Edited By MightyDuck

    Too be honest, I'm impressed with Kaz's speech.

    Maybe I'm a sucker, but I'm still willing to stand by Sony.

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    Bloodgraiv3

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    #48  Edited By Bloodgraiv3


    That was a really well done video.

     

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    thehexeditor

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    #49  Edited By thehexeditor

    I also forgive Kaz for "Riiiiidge Racer" though I don't know if I should actually  thank him for that one.

    This edit will also create new pages on Giant Bomb for:

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