@efesell: I'm not saying there should be a refund because a specific thing didn't show up. I'm saying they should get a refund because the big event of the evening (a specific evening that has always been directly targeted at blizzards most hardcore fans) was a freemium gacha game.
And it's not like the fans started rioting or personally attacked the people on stage. They just made it clear that this is not what they wanted. Something blizzard should have known in advance but was somehow out of touch enough not to.
Keep in mind, people have not behaved like this in the prior years of blizzcon. No, not even for hearthstone. Maybe the people didn't get exponentially more shitty this year. Maybe Blizzard is the problem here.
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