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goulash_enjoyer

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#1  Edited By goulash_enjoyer

I haven't noticed any audio problems yet on the unpublished channel. There was one video with audio problems but that happened on the web player, too, and all the comments for that video were remarking on it, so it wasn't a roku-specific issue.

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@brettuss said:

As a side note - per Rorie's screen cap, it looks like you can use the code HMQ2MJ to access the "beta" version of the application. I tried it on my Roku and it works great. It's a work around until the app gets officially published and approved.

You can add it by going to my.roku.com, logging into your account, and going to the "Add private or beta channel" section.

I have a Roku 3, and it appears my issues are resolved with the new app!

This is working perfectly for my Roku 3, too.

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I forced a check for channel updates on my roku, but the update hasn't been pushed yet.

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#4  Edited By goulash_enjoyer

@rorie said:

If you didn't catch UPF, the Roku app is the priority for the engineer who's assigned to it. Hopefully it'll be resolved this week.

Fantastic. RIP my free time once the Roku support is fixed and I have get to chew through this back log of videos.

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#5  Edited By goulash_enjoyer

Video is really hitchy and audio sync is off on the Best of Giant Bomb 116. Not a live recording, this time.

http://www.giantbomb.com/videos/best-of-giant-bomb-116-stuck-on-ska/2300-11866/

The first few minutes of the latest UPF is working fine so far.

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#6  Edited By goulash_enjoyer

@milehigh17 said:
@bummey said:
@adnrewn said:

Definitely has to do with the video quality. Uninstalled to unlink my premium account, doesn't pull the "HD" signal and the latest videos play fine. Relinked the account and resumed the video, slowmo city.

How do you unlink the account? I deleted and reinstalled the channel and my account is still linked.

I had to delete the channel, restart the Roku and then reinstall it for it to work. Still a bummer as most of the stuff I want to see now is premium. Going to see how the PS4 handles it.

Well, that did it; restarting the roku after deleting the channel. All of a sudden it's occurring to me just how much of Giant Bomb's video catalog is behind the pay wall.

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#7  Edited By goulash_enjoyer

@adnrewn said:

Definitely has to do with the video quality. Uninstalled to unlink my premium account, doesn't pull the "HD" signal and the latest videos play fine. Relinked the account and resumed the video, slowmo city.

How do you unlink the account? I deleted and reinstalled the channel and my account is still linked.

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All of it. It's all busted now. Every video.

@drewbert said:
@jeffhesser said:

I'm not sure it is the 1080p stuff. I watched the whole video a couple days ago with the new cameras and stuff. That played with no issues.

If you're referring to this video, and first viewed it within a few days of it being uploaded to the site, that's because the site-served file (which is the same file that the Roku receives) was actually 720p. We have since swapped the 720p version for a 1080p version to test this very thing. I would suspect that if you went back and watched it now, you would have problems.

As Rorie said above, we're pretty sure we have a way for the Roku to detect the 720p version of all videos and play those instead, which should resolve all of these problems. We're currently working on implementing that.

PS: thanks everyone for posting in here; it's actually really helping us a lot!

Fantastic.

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#9  Edited By goulash_enjoyer

Audio sync off on the Super Mario 2 video, right from the beginning.

http://www.giantbomb.com/videos/gbe-playdate-the-real-super-mario-bros-2/2300-11852/

The audio sync is also off on the Hitman summer bonus episode. I hadn't been paying that much attention to the video and don't know exactly when it started, but I first noticed it around the 7 minute mark.

http://www.giantbomb.com/videos/quick-look-hitman-summer-bonus-episode-landslide/2300-11851/

@waronhugs said:

I hope this gets fixed soon. I hate sitting at my computer to watch longer videos.

Once you go living room couch, no desk chair can ever be the same.

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#10  Edited By goulash_enjoyer

The audio sync on Ellipsis (another East video) is way off.

http://www.giantbomb.com/videos/quick-look-ellipsis/2300-11848/

The recent 1080 60 video runs fine for me too. Roku 3 "4200X" model, running 7.5.0.