@ajamafalous: Yeah that is true, I am always willing to answer questions / show people the ropes. I am now starting to create Hero guides in game, then recording a MP3 companion to it and slapping it up on the Dota Insight podcast stream / website for new players to try new heros.
I wouldn't really consider Dota a "hard" game. It is a game that requires you to be smarter then the average bear because of how deep it is. When comparing it to SC2 and a fighting game, Dota is just different beast. I know in SC2 I have spent thousands of hours training, I know that unless you have committed as much as me...I will crush you 100% of the time. In fighting games, I know I suck. I like to jump in and play with some friends and mess around...but when I play against a player who actually plays seriously...he will crush me 100% of the time. The same can be said for Dota if it was only a 1v1 game, I would beat most newer players 100% of the time. But when it comes to a regular 5v5 match, sure I can be the best player on the team but all it takes is the worst player on the team to die a whole bunch to an enemy carry and we will lose the game. That is where the hostility comes in. The people who have dedicated a lot to Dota, get a loss because of a player who didn't dedicate as much time as them. Rather then trying to coach that person and help them out, it is easier for people to get upset and rage. 45min+ is a long time to sit into a game being focused just to have it go from a win to a loss because one guy stepped out of position at the wrong time.
There is never an excuse for someone to yell at a new player. That being said, new players need to respect what Dota is and what type of game it is. This is a game that has been studied, tuned, perfected, min/maxed, and balanced for a decade. You are not just competing against people who are new to Dota 2 like yourself, you are playing against people who have played only Dota since 2005. Before you dive in, you need to check the guides / systems out there so you can at least get the basics down so you are able to comprehend what is happening and why it is happening.
The easiest thing to do is to start with a hero that is easy to play, but has a big effect on helping your team. Lich, Tidehunter...etc are heros that have massive abilities that change team fights. Since abilities do not scale with items, as long as you get experience...you can use your abilities. By starting here you can begin to see which heros do what, you will learn the dance on laning / phases through the game. Once you get comfortable with a few easier ones then you can branch out to other roles. This thread here: http://www.giantbomb.com/dota-2/3030-32887/forums/the-i-am-new-to-dota-beginners-guide-570903/#54 has a TON of valuable information from a very wide range of players.
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