For what it's worth, if any part of that charge is listed as an administration or advancement fee, you can try asking them to refund that bit if they didn't give you the chance to decline delivery before you knew about the cost.
Late last year, FedEx walloped me with an £18.35 charge for delivering a couple of items from the Blizzard Gear store before it opened in Europe, £12 of which was an 'admin' fee. I told them I was happy to pay duty but not the handling fee and they took the cost down to £6.35, which was way more palatable. I used the template email below and it worked a treat:
"On [date] this year I received a parcel which had been shipped from the USA. Both prior to and at the time of the delivery there was no notification of any outstanding taxes/duties/charges owing - the parcel was only delivered and signed for.
I have now received a Duty & Tax Invoice relating to this delivery, requesting [full amount] - [x amount] in VAT and a further [y amount] in advancement/admin [delete as needed] fees.
Whilst I acknowledge that VAT of [amount] is due as the origin of the shipment is outside of the EU, I was not notified of an administration charge of [y amount] prior to accepting delivery. As I was not notified of this, I was not given any option to decline delivery and exercise my right for the parcel to be returned to the sender.
I did not enter into any contract with [carrier] to accept this charge, my contract was between myself and the shipper of the item. Any contract with [carrier] is between themselves and the shipper of the item.
I hereby request that a new invoice is issued for only the outstanding VAT of [x amount]. Please advise once this has been done and I can then pay the outstanding VAT."
Sounds a bit douchey and it might not work with everyone, but hey it saved me £12! Hope it helps some of you out.
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