The issue isn't really the basic act - a journalist building a story by requesting information from someone who put herself out there as a witness to a traumatic event. That's ordinary.
The issue is bad manners for the situation, basically. And without there really being much to the 'situation' on social media, it's not as easy as it normally is to seem like you care when you don't.
Even just as a form message rather than the tact the situation demands, those tweets need some work.
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