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Xbox Live Achievements, Gamerscores Going MIA [UPDATED]

Microsoft claims issue has been addressed, but users still reporting problems.

Simpler times, friends, simpler times.
Simpler times, friends, simpler times.

UPDATE: Microsoft has issued a statement on this morning's shenanigans, and claims everything should be fixed in a few hours.

"We are aware that some Xbox LIVE members are having problems with their Gamerscores. Affected users should log out and back in to restore their scores. While this should fix the issue, updated Gamerscores may not be reflected on Xbox.com for a couple of hours. We’re working on this and expect it to be fully resolved soon.”

As for achievements earned during the glitched period, Microsoft told me the company is working to have everything restored "shortly."

--

A terrifying scenario presented itself this morning on Xbox Live: if you logged in and earned an achievement, your entire gamerscore was wiped out. Zip, zero.

This specific issue has reportedly been addressed, according to Xbox Support, but there are lingering problems.

“I want to let you know that we're aware of an issue with achievements, and that we're doing everything we can to resolve it ASAP,” said Xbox Support representative Mister Fitzer in a thread.

If you’re one of the people with a suddenly missing gamerscore, and thus missing achievements, the first step is to sign out of Xbox Live and sign back in. If that doesn’t work, try re-downloading your profile. Hopefully that works, but any achievements you earned during this weird period have to be earned all over again. That's unfortunate.

If this support thread is any indication, the issue hasn’t been resolved for everyone, and some gamerscores remain borked. I’ve contacted Microsoft for comment, and hopefully we’ll know more soon.

For now, however, it’s probably best to stay off Xbox Live.

Make sure to report any of your own issues in the comments.

Patrick Klepek on Google+

75 Comments

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Slaneesh

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Edited By Slaneesh

@LeeroyPinkerton said:

wonder what would've happened to that Road to 1 million gamerscore guy lost all of his stuff...

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LeeroyPinkerton

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Edited By LeeroyPinkerton

wonder what would've happened to that Road to 1 million gamerscore guy lost all of his stuff...

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fox01313

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Edited By fox01313

Still getting the occasional message on the 360 about playing a game on another system like I used cloud saving (haven't lately so no clue), as for the problem I had with the achievements missing or partially showing up, just sign out then back in along with downloading the profile to that 360 & worked for me on getting the gamerscore to show properly again.

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chazzi27

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Edited By chazzi27

I'm glad I woke up at 3PM today so I didn't get to play anything on Xbox yet...but having read this, maybe I should fire up MLB The Show just to be on the safe side.

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1337W422102

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Edited By 1337W422102

>caring about epeen points

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gateht

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Edited By gateht

I went to work and missed out on all this. There's a lesson to be learnt there, folks.

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musubi

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Edited By musubi

Ha, been playing things on the Ps3 lucky I missed this.

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deactivated-63f899c29358e

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I got affected by it before it was everywhere on the web, I just recovered my profile and it totally fixed it - all my achievements are back - but I was getting a little stressed out for a few minutes when an achievement popped that I already had earned in Mass Effect 3 and I saw all my achievements and game history was gone...

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valiantgrizzly

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Edited By valiantgrizzly

Is this over yet? Can I turn on my Xbox again?

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selbie

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Edited By selbie

@Bourbon_Warrior said:

Still havent touched the ME3 campaign because of ME1 import face data glitch. GET ON THE CASE PATRICK!!!

That kinda pales in comparison to an entire account system losing information on ALL of your games.

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zolloz89

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Edited By zolloz89

I nearly went insane when I lost my Assassin's Creed achievements. But after deleting and re-downloading the profile my 420 flags were safe.

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Bourbon_Warrior

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Edited By Bourbon_Warrior

Still havent touched the ME3 campaign because of ME1 import face data glitch. GET ON THE CASE PATRICK!!!

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HadesTimes

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Edited By HadesTimes

Thanks for the work Patrick. This story has gotten diffused all over the place and mostly incorrectly.

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Bourbon_Warrior

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Edited By Bourbon_Warrior

@insane_shadowblade85 said:

@Vodun said:

Oh noes! Numbers without meaning might disappear!

But, but the numbers-Yeah you're right.

I wouldnt say that its like a history of your game time on the 360. Like getting all 69 Stars in MW2 spec ops, 1550 points in Fallout 3, The Mile High club in COD4, 100% GTA4. You got proof of all the hard achievements you have got I hope MS kept these scores for the next Xbox, they also give you awesome things to do in the game you otherwise wouldnt try like the gnome achievement in HL2 Episode 2 or only use the handgun in Dead Space.

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eccentrix

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Edited By eccentrix

@digitalsea87 said:

@eccentrix said:

@SomeJerk said:

How many of you would not be on the 360 if it lacked gamerscore?

I definitely choose to buy games for 360 over PS3 because of the achievements. And I never spend that much time on PS3 games because I never really figured out how the trophy system actually works.

On top of all that, you are assigned a trophy level based on your total amount of trophies.

This is the part that confused me the most, I think.

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optimalpower

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Edited By optimalpower

Well the achievement I lost was returned pretty painlessly, so everything seems to be cool now.

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TheUnsavedHero

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Edited By TheUnsavedHero

Haven't been on Xbox Live for a couple of days. Apparently it's a good thing I wasn't.

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Claude

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Edited By Claude

I was playing Deus Ex and got an achievement. I then replayed the scenario and got the achievement again. I don't give a shit about achievements though. Hell. I've had my Xbox 360 for four years and only have a little over 11,000. I was thinking of scrapping my gamertag and creating a new one. I hate the name and I'm not going to pay to change it.

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ArkHunter

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Edited By ArkHunter

They were just testing the waters to see how people would react when they reset the GS with the new console launch. >:D Muhahahahaha.

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GirnBlanston

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Edited By GirnBlanston

Lost about 33k gamerscore this morning. Still haven't gotten them back.

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xpgamer7

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Edited By xpgamer7

Buisness as usual. I'm really thinking about how the community helps influence well written articles.

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This_Dude

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Edited By This_Dude

Good thing Journey came out just a little bit ago. I'll play that instead of my planned Mass Effect 3 session.

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gbrading

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Edited By gbrading

As a primarily PC gamer, I don't really know the joy of achievements (got a couple in GFWL, but not enough so I care about the number). Steam achievements are still relatively new and of course they don't have a numeric value associated (although I'm sure Valve is still thinking about it). Achievements are an interesting concept, but I think Extra Credits nailed it when they said "Don't play games for the achievements: Play through the achievements because they improve your games."

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valiantgrizzly

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Edited By valiantgrizzly

@eccentrix said:

@SomeJerk said:

How many of you would not be on the 360 if it lacked gamerscore?

I definitely choose to buy games for 360 over PS3 because of the achievements. And I never spend that much time on PS3 games because I never really figured out how the trophy system actually works.

It is pretty much the same as achievements, besides the fact that you get an extra Platinum trophy for getting every other trophy.

And instead of numbers associated with achievements (5 points, 10 points, and so forth) trophies are divided in three categories (Bronze, Silver, Gold). A 5-10G achievement would be a bronze trophy, for example. Gold trophies are usually the ones for finishing a game (or getting 100% in a game) and would be 75-150G achievements on 360.

On top of all that, you are assigned a trophy level based on your total amount of trophies.

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SomeJerk

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Edited By SomeJerk
@eccentrix said:

@SomeJerk said:

How many of you would not be on the 360 if it lacked gamerscore?

I definitely choose to buy games for 360 over PS3 because of the achievements. And I never spend that much time on PS3 games because I never really figured out how the trophy system actually works.

The gist of it is that a platinum trophy means "this fellow did *everything* in this game". For games with bad achievement-discipline like Asura's Wrath, platinum means the player rented it over the weekend. For beasts like Star Ocean 4, a player with platinum earns a great amount of respect and admiration because that player spent over six months getting everything done (no joke).  
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eccentrix

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Edited By eccentrix

@SomeJerk said:

How many of you would not be on the 360 if it lacked gamerscore?

I definitely choose to buy games for 360 over PS3 because of the achievements. And I never spend that much time on PS3 games because I never really figured out how the trophy system actually works.

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deactivated-5e49e9175da37

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I was playing some ME3 multiplayer this morning, and it popped a bunch of achievements I had already got (finish a map etc). Once the system corrected itself, it took the 'fake' achievements as real and appears to have forgotten the 'real' ones.

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cikame

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Edited By cikame

By the way, if you lose an achievement or two you should only need to start up that game since it looks like they are also tied to your save game.
I can't guarantee all games work this way but SFxT definately does since it happened to me this morning.

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fox01313

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Edited By fox01313

One other thing to try that helped some (not all for me but not sure if the recent Skyrim patch has something to do with it when I downloaded it last night), is try to get another achievement on the profile where the reset happened. If something better comes through the forum post I put up on xbox I'll put it up for others to try.

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SuperTess

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Edited By SuperTess

Oh man. I played ME3 this morning, now I'm afraid to turn on my Xbox. Just looking at xbox.com I see that it isn't showing the Explorer achievement for doing 5 N7 missions, which I did see pop this a.m., but it is showing the other one I got this a.m., for doing all the N7 missions. Silly Xbox.

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insane_shadowblade85

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@Vodun said:

Oh noes! Numbers without meaning might disappear!

But, but the numbers-Yeah you're right.

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Gargantuan

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Edited By Gargantuan

Lost all my ME3 achievements. Now I've lost my will to play it even though it's my favourite game this year. Now I'm depressed.

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Nakiro

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Edited By Nakiro

@acrimsonbullet said:

I haven't used my xbox yet today, so theoretically if I unplugged my ethernet that would prevent my achievements from getting deleted?

I'm guessing this would be server side issue.

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Vodun

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Edited By Vodun

Oh noes! Numbers without meaning might disappear!

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JoyfullOFrockets

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Edited By JoyfullOFrockets

So is it okay to play offline? Or will I lose achievements i got while offline when this is fixed?

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Humanity

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Edited By Humanity

@SomeJerk: I find the XBLA experience better by a longshot than that of the PSN and that is the reason why despite owning both consoles I pretty much only use my 360. For me personally it has nothing to do with achievements. I like getting them, and they sometimes motivate me to keep playing when I would have otherwise put the game down - but buying titles solely based on them is crazy talk.

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bricewgilbert

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Edited By bricewgilbert

Happened to me as I was playing ME3. Lost everything then logged out and in. It started to fix itself slowly. People were saying to just download profile again (recover) to fix it. I did that and all is well again. I wouldn't worry about it.

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SuperWristBands

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Edited By SuperWristBands

I have to play ME3 online though. Have to. Risking 100 000 points on this!

The article mentions losing what you would have earned during this day but it doesn't really say if your total score can not be recovered.

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WalkerD

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Edited By WalkerD

I never keep my xbox hooked up to live, but I connected this morning to sync up to live, lost everything but my Mass Effect 3 achievements. So when I redownload my profile just those will be gone. A damn shame considering I've lost all drive to ever play anything Mass Effect related ever again, so I likely won't be getting them back.

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Justin258

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Edited By Justin258

I jumped online just to check if my gamerscore had gone away. Nope, it's stuck where it was at before. Well, that's good news, though it wouldn't have bothered me if my gamerscore was back at 0.

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SomeJerk

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Edited By SomeJerk

Read about this on another forum, and from the players reactions I have to ask here;
- How many of you would not be on the 360 if it lacked gamerscore?
 
Because that other forum is a clear demonstration in the only reason why Microsoft have won the moneymaking race this console generation and can continue to ask $60 a year for the privilege of doing things that other systems let you do for free. The amount of people buying games and XBLA releases just to increase their gamerscore, and choosing their game purchases based on how easy it is to get all the achievements, is freaking gargantuan.

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Quipido

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Edited By Quipido

@Bassman2112 said:

I'm fairly sure this is the first time I've seen "borked" as a term used in an article, haha.

You should take a look at this, it's from May 18, 2011. That was the first time I saw that word and I thought it was a typo...

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Death_Burnout

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Edited By Death_Burnout

Ok so yeah, re-downloading my profile did indeed fix the problem, although in my gamertag details i have 200/200 points...BUT this is the closest I've been to 'all good'. Got those 210 points back, they never actually left, silly me.

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Nictel

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Edited By Nictel

So it's not MAss Effects 3 fault. Loosy Dutch news reporting.

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Brackynews

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Edited By Brackynews

If I can lose those Last Airbender and Saints Row 1 achievements I'd be ok with it. And I think Project Gotham and a motorbike game? I rented a lot of crap I never played again when I first got one... didn't realise profiles could be stained. :(

Lately my profile stats look a bit wonky on the dashboard, just by virtue of how things are adding up. The max is /129995 GS and /5901 possible achievements. I blame DLC, especially for my decline in S-ranks. "ROBBED!" ~Brad

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BraveToaster

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Edited By BraveToaster

It sucks for people who play for achievements, but I'm not bothered. I just want to play Mass Effect 3.

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steevl

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Edited By steevl

I usually don't play any games on Tuesday mornings before work, but for some reason this morning I decided to unwrap my copy of Dodonpachi Resurrection. I earned 50 achievement points and didn't realize anything was amiss until I noticed a forum topic on the forums here about it. I wasn't able to fix it, but I'll give it another try in 8 hours when I am home from work.

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Humanity

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Edited By Humanity

Patrick is really quick with these articles!

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Stealthoneill

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Edited By Stealthoneill

I feel sorry for those playing something like ME3 and not knowing this is going to happen. Happened to me and I lost a couple of achievements that weren't story related after downloading my profile. For the people locked in and making story based achievement decisions later in the game? That would suck to lose those points.