My Battle.net account got hacked.

#1 Posted by TomA (2531 posts) -

Hey so my b net account got hacked and was wondering what the best thing i can do is. I already sent them off an email regarding the situation. Is there anything i can do, I'm really concerned, i looked at my WoW character and all of his stuff minus his my awesome lumberjack shirt and the kirin tor tabard were gone, perhaps deleted. But the odd thing is, is that i have now max in mining and alot of new achievements, which is weird. But i'm also really worried about how they might delete my Starcraft 2 campaign progress.  Is there anything I can do.

#2 Posted by Ryax (4630 posts) -

youve done all you can do now you just sit and wait for blizz to take control and everything will be fine. dont worry about it. blizz usually takes care of its customers 

#3 Posted by JonGamer (121 posts) -

That sucks man. Ryax is right, Blizzard should take care of you. Hope you don't lose too much progress or data.

#4 Edited by TomA (2531 posts) -

Wow thanks guys:) That may seem sarcastic but I am truly sincere.

#5 Posted by Rehehelly (414 posts) -

Invest in a stronger password and perhaps a authenticator. 
 
Normally just the password would do though.  Something like da7"ADl23£;D would work.

#6 Posted by Ryax (4630 posts) -

unfortunately blizzard takes their sweet time replying. curse you blizzard and my starcraft problem!

#7 Posted by Diamond (8634 posts) -

Be really careful about clicking links you see.  Lots of phishing attempts for Battle.net accounts lately, I've received 3 in the last week and before that I have NEVER received a single phishing attempt in my 14 years on the net.
 
Basically it's official looking emails telling you something or other which directs you to an official looking website through official looking links but the URL is actually different.  Usually these scams ask you to then log in, and then BAM they have your login and password.

#8 Posted by ZanzibarBreeze (3071 posts) -

Even as a person who doesn't play PC games, I can appreciate that that's terrible. I hope they sort it out for you. :)

#9 Posted by Teaspoon83 (624 posts) -

Yup, don't ever click on URL's in e-mails, if Blizzard contacted you, there is a way on your Account Management screen, go their manually.  I too would recommend an Authenticator, either the one they sell or the iPhone/Android mobile one. Works on Ipod Touch too.  
 
You could also try calling but Blizzard has had terrible wait times when I called, over an hour long but if you haven't received an e-mail back from them, you might want to just make the call so they can lock the account and investigate what was done to your account.

#10 Posted by Alphiehyr (1083 posts) -
@Ryax said:
" blizz usually takes care of its customers "
Does it involve a suppressor?
#11 Posted by JonGamer (121 posts) -
@TomA said:
" Wow thanks guys:) That may seem sarcastic but I am truly sincere. "
No problem. I had my Halo 2 account hacked back when I was playing a lot of MLG in high school. That's not near as bad as getting a Battle.net account hacked but they did delevel my account pretty significantly. An authenticator would be a good purchase and help ensure that it doesn't happen again.
#12 Posted by Ryax (4630 posts) -
@Alphiehyr said:
" @Ryax said:
" blizz usually takes care of its customers "
Does it involve a suppressor? "
and some gloves
#13 Posted by eroticfishcake (7786 posts) -

Sounds rough all right. Put it this way, at least you're a little wiser then before now. Hope it works out for you.

#14 Posted by one_2nd (2359 posts) -

Oh no!

#15 Posted by Ghostfish (234 posts) -

Authenticator's the best $7 you're gonna spend on that game.  In lieu of that, make your password better - random caps, number substitutions for letters like in leet speak, misspellings, lots of characters, make sure it's not the same pass for anything else, etc.  Throwing enough of that together makes it ridiculously hard to be either guessed or brute force cracked.

#16 Posted by Dedodido (235 posts) -

I remember when my steam account got hacked, I was pretty stressed out.

#17 Posted by TomA (2531 posts) -
@Ghostfish said:
" Authenticator's the best $7 you're gonna spend on that game.  In lieu of that, make your password better - random caps, number substitutions for letters like in leet speak, misspellings, lots of characters, make sure it's not the same pass for anything else, etc.  Throwing enough of that together makes it ridiculously hard to be either guessed or brute force cracked. "
Ya I'm actually on the blizzard store right now getting one:)
#18 Posted by Zidd (1846 posts) -
@TomA: if you have an iPhone, iPod Touch or android phone you can download a free app that does the same thing
#19 Posted by iam3green (14390 posts) -

call them up and tell them. email them also. they do good for answering questions and problems for their customers.

#20 Posted by one_2nd (2359 posts) -

That sucks, good luck. 

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