The best customer support you will ever see
This game was plagued with connection issues on launch, and I won't lie that it still is, but only on a minor scale these days. Never before have I seen a company keep their customers this far into the loop. Daily journals, sometimes more than daily, keep the customers up to date on what they are doing to fix it and how it will work when it does get fixed. It still is to this day a work in progress, but the CEO of Stardock, Brad Wardell, actually works with individuals getting it running. Even if it isn't demigod that is the problem, he will help you nail it down, and throw a fix into the game if it is possible.
The game itself is a blast to play. You will run into people who don't know how to play the game, and end up feeding the enemy with kills, and at the same time gold, costing you the match. But we all have to start somewhere, so that is forgiven. If you get into a game where everyone is on the same skill level, I can promise you will not find a better competative experience.
