I haven't been able to log into chat in a few days now (during live shows), it says I am not logged in every time. I can see the number showing other people chatting, but is stays blank for me. I am definitelly logged in.
Definitely try logging out and back in and seeing if that helps. Also this will happen if you have the chat open in two tabs/windows. Also can happen if you're behind a VPN or with other weird networking setups.
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