Store support

Hey does anyone know what's the deal with the store support email? I've emailed them 3 times over the last month about my poster order with no response. They sent me a envelope with Jeff Grubb hot dog stickers instead and I get no response from the email. It's a third party right?

Most of the staff was out on holiday break. I'm happy to look directly if you can provide a ticket number. Otherwise, I'll get to it in due order.

@dtoast: I don't have a ticket number because I haven't received any response since my first email on 12/12 I just have my order number GB.104707

@dtoast: Same situation with my order. No ticket number either when I emailed support.

GB.104710

@dtoast: Also same situation: GB.104742. Appreciate the support!

BTW, the order status emails point to https://giantbombstores.zendesk.com, which seems to be a dead link: "Oops, this help center no longer exists"

@ziegfredzsm:Replied via support ticket.

@cjdunn: Thanks for letting me know. I'll get that updated.

@qazmoto: I cannot locate your ticket please at least privately or here in this thread reply with the email you used. Otherwise, it'll be gotten to while going through the queue.

I got a response and resolution after trying the main giantbomb support email. Looks like we were using an invalid one.

Thanks for the help!