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Jeff Hickman was hired in 2001 by Mythic Entertainment and was responsible for all aspects of customer support, product quality and testing since Dark Age of Camelot's launch. He took over the design team for the Dark Age of Camelot expansions New Frontier and Catacombs. In April 2005 he was promoted to executive producer for Dark Age of Camelot.

As the Executive Producer for Warhammer Online: Age of Reckoning Jeff is responsible for the general strategy and direction the game takes. Maintaining the general vision and keep the development team going down the right path. According to Paul Barnett he keeps discipline with a stick which he hits people with, however he does it, it appears to be working. Through his career he has worked on multiple projects, mainly related to customer relations issues until Mythic gave him the chance to further develop his love of MMO's by hiring him to work directly on the development cycles of Dark Age Of Camelot. Warhammer: Age of Reckoning is however currently his main focus.

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