absent_hero

@rorie: Yeah, I cancelled right after subscribing. After your reply and the other person who had the same issue I'm going to guess this is the cooldown and that this is normal. Sorry for making a thread about something that isn't a issue at all, I just had never heard about this cooldown. Thanks for the explanation.

@rorie: Hope the screenshot helps explain it a bit better. It's pretty much that my account stays premium past the date given. Was not aware of that cooldown so that might be what I've got going on but last time it was this way for about a month before I noticed. I do not get charged for this extra time so that isn't a issue. I've done monthly before like a year or so back and I don't remember this sort of thing happening so when I saw this I just assumed something was wrong.

Sorry to bump an old thread but it's happened again. Yesterday was supposed to be my last day as a premium member but it's still going. Exactly the same problem I wrote about at the start of this thread.

@idbloc: How long until the fix takes effect or do I have to do something on my end? My account page is still saying I'm premium until March 14th. Cancelling still does nothing.

Hi, I sent a email to support about this like a month ago and got no reply so hoping posting here fixes my issue. Basically, my premium membership keeps being active and without me paying for it.

Last month it was meant to expire the 14th and I think it was the day after (15th) I sent a email when I noticed my billing page was a day behind and my billing history was only showing the payment for January. Around that time you guys gave premium members a free two weeks so I kind of forgot about my issue.

Now it's the same thing. Yesterday I made sure to cancel my subscription to see if that would help but it didn't. My membership is still active until yesterday, the 14th, and yet I'm still a premium member and my billing history is blank showing no charges. I can confirm no funds were taken from my bank account during February and none yet for March.

Happy birthday, Dave!

I'd respect them more if they just flat out said "nah, we just really don't want to be a part of Steam anymore." instead of giving BS excuses.