BobBarker

@Raethen said:

@BobBarker:

Okay, I skipped over a few comments and didn't read the few people that called you names. I tend to skip over short posts as they tend not to have anything to add to the conversation. A lot of what is in my post was said by someone else, its just that it's on the internet so the post may seem meaner then they are intended to be. You may have only called out one person specifically as being a troll (which he wasn't, he was joking around with another poster) but you state that people should stop trolling you multiple times, and from my experiences on the net, calling out trolls just makes them push harder.

If it is any consolation, I have a copy of Bastion you could have, it may not be Frozen Synapse, but still an excellent game.

Thanks for the offer but I already have a copy. Honestly from what I've read it seems you're the only one whose really understood the miscommunication factor. Everyone else seems to have skimmed the posts or just decided to make a judgment off of my tldr (my mistake I guess). Although I think I'm pretty correct in my accusations of trolling, I mean... just look at this thread. If I didn't know any better I'd guess this was TOTSE or something. I guess I can understand why the forums have a bad reputation.

@Raethen said:

@BobBarker:

Frozen Synapse has come with two because it is a predominately multiplayer game, and Mode 7 wanted it to spread around and have as large of a player base as possible. The second gift code isn't advertised because it has been there since it was first released, you cannot buy a single license of the game to my knowledge. It is very easy to miss this text, as it is some of the smallest on the page, but this text is not on every game so it does kind of stick out. However, if you were sure you hadn't purchased the game in the past, your first actions should have been to check your steam receipt, download history(every game you have ever purchased or activated through Steam is listed on an offshoot of your profile page), and checked the Frozen Synapse store page. Even plugging in Frozen Synapse into google will get you to the info you needed, most message boards that have a Frozen Synapse section have threads giving away second copies.

HOWEVER, Steam support did make a mistake in not reading your support claim. More than likely they have a robot that scans through emails looking for key words and when those requirements are filled, they auto send an offer for a refund. This isn't always the case, but with the sales they tend to give out refunds much more readily. Hell I remember when refunds from Steam were nearly unheard of. Had this not been during a sales event, you may have gotten then answers you were looking for.

Overall, both you and Steam support take some of the blame, unfortunately it is mainly on you. As someone who has worked in IT, you should know the steps to take before contacting support. After contacting support and getting the offer for a refund, you did not have to take it and then could have looked into the situation. Even posting of a forum (whether the Steam Boards or here) would have gotten you the answer you were looking for.

Asking for you games back is not possible, as agreeing to the refund exempted you from this. If you want the game, you will have to purchase it again, but i would wait until the end of the sale as it may go back down to that lower price in the final days.

As for calling everyone who disagrees with you or tells you how you screwed up trolls. That is quite despicable. Nearly every post that had more than one line explained their reasons for why Steam wasn't to blame, and did so without attacks towards you. Many people have in this thread have tried to state why this situation was on you, and quite eloquently, and disregarding them and calling them names has not helped your case at all.

I first want to thank you for actually bothering to read and understand my situation, you seem to be one of the few (unfortunately). I completely accept that I had made the initial mistake of not understanding that Frozen Synapse always comes with 2 copies and at no point have I said that I was blameless. Although I disagree that I called everyone a troll, I only called two people trolls (for obvious reasons) and mentioned that I felt further trolls would be attracted. I also disagree that people have been eloquent because most replies have involved the name calling you accuse me of. Overall most replies have been highly critical and unhelpful.

EDIT: Eh fuck it, I have to get back to work, I have to get a local repository setup for the end of the day. Do you know if deleting my top post will kill this thread?

Woot, half-way to getting the popularity contest achievement.

Sigh,

FACT: There has never been a multi-pack game on Steam that has not specifically stated it in the game title with the exception of this game.

FACT: The Steam client specifically states that you've purchased a DUPLICATE game and did not state anything about it being part of a multipack.

FACT: I never asked for a refund, I asked why I had a gift voucher.

FACT: No one posting in this thread has fully read every description for every game they've ever bought on Steam.

FACT: This is a useless waste of a thread

@Popogeejo said:

The sale passed. You fucked up. You may as well complain you just missed the flash sale.

wtf are you talking about? If you're going to troll at least be relevant.

If people aren't going to bother to actually read my posts and just jump to conclusions about "what I asked for" then this thread may as well get deleted/locked since it just seems like the trolls are coming out to play. As someone with over 6 years of IT support experience in a variety of positions and tiers I can assure you all that this situation should never have happened and probably would not have happened if Steam Support wasn't being crushed under the sales load and had enough time to do their due diligence instead of automatically offering refunds for something that doesn't exist.

Perhaps there's a misunderstanding. I never asked for a refund, it was presented to me as a solution to a problem that never existed. I don't see how in any world this is consider okay or fair.

@The_Laughing_Man said:

@BobBarker said:

@The_Laughing_Man said:

@crusader8463 said:

It sucks, but it's your fault. I spend all day telling people what is covered by their warranty, HTC Smart phones, and I can tell you now that you are wasting your time if you try to fight what they are saying. They have systems in place and rules that must be followed, so if they say there is nothing to be done then there is nothing to be done. Contrary to popular opinion support doesn't just sit around going "Neener neener I could help you but I'm not going to!" Every time they say that they can't do anything for you.

Sir. Why wont you refund my phone? You never said it would void my warretny if I threw it into a bon fire.

Please don't troll my thread, your sarcasm isn't warranted or applicable.

Im not trolling you at all. You did not read the info right. And the reps did exactly as you asked. They gave you a refund. Just wait and im sure it will go back on flash sale. A few games on my wishlist have gone on it twice so simmer down and wait.

No, I had sent an inquiry to why I had 2 licenses to a product that I had only purchased once. I was offered a refund for what I believed was one of the license while in reality there was only ever 1 license. In essence what I asked to be refunded never existed and that they refunded something that I never asked them to. If I want to go into sarcastic analogy land it's like asking your phone support why you were sent two phones, being offered a refund on one of them and then having both of your phones taken all because of a side-promotion on a plan that otherwise is not labeled as a family/group plan. I've never seen a multi-pack on Steam that was not specifically titled as such until now which I feel is misleading.

@The_Laughing_Man said:

@crusader8463 said:

It sucks, but it's your fault. I spend all day telling people what is covered by their warranty, HTC Smart phones, and I can tell you now that you are wasting your time if you try to fight what they are saying. They have systems in place and rules that must be followed, so if they say there is nothing to be done then there is nothing to be done. Contrary to popular opinion support doesn't just sit around going "Neener neener I could help you but I'm not going to!" Every time they say that they can't do anything for you.

Sir. Why wont you refund my phone? You never said it would void my warretny if I threw it into a bon fire.

Please don't troll my thread, your sarcasm isn't warranted or applicable.

I understand that I should have fully read the description but as someone who's worked in support as well I understand the requirement for support to do their due diligence when it comes to requests. Invalid or ambiguous requests should be clarified before action is taken. When customer provided information does not match up with your actions then something is wrong and should be investigated. I don't want to say either party is at fault, just that the lack of understanding and compromise on an issue that does not cost them anything at all and that is technically not difficult. As a steam user of over 7 years (since beta basically) and hundreds of dollars spent you'd think they'd take my money back.