To fix some misconceptions in this thread (that have been pointed out, but ignored as this will probably be)
1) Arbiters aren't pulled from some magical pool of technically competent people. They're pulled largely from former lawyers and judges, meaning you get the same people you'd see in a court of law. Only guess what? You lose all the regulation and penalties on corruption and have almost no recourse to fight back against problems arising from that as you would in a court of law.
2) Most companies offer to pay arbitration costs in one fashion or another, including many of those identified in this thread as somehow worse than Valve in this clause. Valve may be more consumer friendly than some companies, but they don't sit around saying "how can we make our legal wrangling more consumer friendly?" No, this is a standard thing most companies do and Valve isn't doing anything different, special, or otherwise noteworthy by offering to pay for arbitration should it be required. Not to mention if you actually read the clause they've got a loophole you can drive a bus through to avoid paying it if they so choose.
3) Just because Class Action Lawsuits are less efficient for the consumer doesn't mean they're worthless. Aside from being far more painful to a company than individual lawsuits, they bring more attention to an issue or the severity of said issue that would otherwise be ignored by some people. Furthermore the only cheap alternative to a Class Action Lawsuit is small claims court, but if you actually look up the rules of small claims court in your area they usually say the loser can appeal the ruling. Which means if you win against a company the company can appeal and turn it into a full blown deal where you start racking up huge legal expenses to fight them. Not common, but if enough people start doing small claims against companies they can fight back.
Edit:
Also a great example of how a Class Action can be really useful is in the EU right now. Since the ruling came out that you should be able to resell digital games a Class Action would be one of the best (if not THE best) and cheapest way to sue Steam for not allowing that service. A regular/individual lawsuit would be far less efficient because your average Steam user probably doesn't care so much about trying to sell their games, especially not enough to go to court over it.
Log in to comment