Actual email chain. Keep in mind that this guy's email address does not match to an account on the site and does not return any results for previous orders on our store. He's also never emailed support before.

Defective t shirts

Please let me know if u can help regarding the defective t shirts?

Thanks

Jack

Me:

Hey Jack,

Sorry, what was this in relation to? I don't see an older email from this email address?

Him:

It's regarding your tshirts that were defective by not fitting correctly.

So I am requesting proper tshirts

Thanks

Jack

Me:

Hey Jack,

If there's an issue with shirts fitting, I would email orders@socialimprints.com; they're our warehouse partners and should be able to set you up with an exchange. Sorry for the trouble!

Him:

It's not just that one of them is itching myself quite terribly so if its all right with yourself I'd appreciate just a replacement.

Regards

Jack

Me:

Hey Jack,

If you have a defective shirt, please email our warehouse at orders@socialimprints.com; they will be able to arrange for an exchange or a return if you like. Sorry for the trouble!

Him:

I already sent it months ago that's why when I didn't hear back I thought I email you. Is there any way for yourself just to send out the tshirt ?

Me:

Unfortunately I don't work at the warehouse but I can try to email someone directly. Do you have an order number for the order you placed?

Him:

No as its been so long but yes I would appreciate if u could work it out and have them finally send out the tshirt.

Please let me know

Thanks

Jack

Me:

Can you send me a picture of the defective shirt? Or can you let me know the email address that you ordered from? I'm not seeing any orders tied to your current email address.

Him:

I don't have the T-shirt anymore because I sent it to yourselves for replacement. I guess u guys never received it because I never heard back.

Me:

...(not going to respond anymore).