It just seems like Blizzard has had such a customer service nightmare since D3's launch night that they're giving nothing but canned responses like the one above. Give it about 3 months, they'll get it together with Diablo.
@S0ndor: The part where you have to kill the blacksmith's wife stuck out to me, too, particularly the part where, less than a minute after killing his own wife, he goes all 'aw shucks' over his apprentice getting himself in trouble out in the wilds. I don't care about the writing, though. For me, it's all about just getting better and better gear.
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