I am emailing you to make a complaint about store #8902
TOYS"R"US/KIDSRUS - INDIANAPOLIS [8902]
8250 CASTLETON CORNER
INDIANAPOLIS, IN 46250

I received my local paper on and saw the toys r us ad for Indiana the January 31st-February 6th ad and saw that bioshock 2 could be preordered at toy's r us and upon pick up of said game one would receive a big sister, little sister figure 2 pack with the preorder and pick up of the game on the 9th per the ad with the Sunday paper, now the only stipulation I can see at the bottom in small text is that quantities limited no other restrictions.

So on February 8th i cancel my preorder at my local gamestop since the toys r us deal is better and i travel to my local toys r us which is 12.8 or so miles from my house and i preorder the game  at 6:08pm at this time the employee i dealt with did not even know about the deal, and i had to show him the ad.

February the 9th the day the game released the majority of indiana was hit with a snow storm, and I had no possible way to get to the toys r us that day, let alone within the time limit i today learned i had to get the game in to get the figurine, so I wait till today and being able to drive to my local toys r us, I go in and learn that i am not allowed to get the figurine, the manager on duty whom i was not able to get the name of because he avoided me says it was in the ad that to get the figurine for free one must pick up the game between store opening and 2 pm on the 9th I ask for the ad and he gives me a completely different ad print off then the ad from the paper that i have then he walks away with out talking with me or any thing and avoids me the rest of the time, suffice to say no consideration was given that i am 12.8 miles away and could not pick up the game the day earlier let alone come in within the 6 hour window given by his ad which is not even mentioned in the paper ad i have that it has to be picked up by 2 pm that afternoon.
I got my 5 dollars refunded and i purchased the game elsewhere, I am not going to be giving my money to a store that does not divulge the rules surrounding a preorder purchase, gives no consideration that i was unable to pick up the game that day let alone within the 6 hour window given thats not even mentioned in the news paper ad, and certainly not to a store where the acting manager just walks up hands a print out to me and walks away and avoids me till i leave.

I returned to the store i should mention at 7:50pm February 10th the manager on duty was working at that time, Since i was incapable of getting his name since he avoided me that should be information you could use to find out who the manager was on duty.
   I am quite angry about this the fact that i wasted my time driving down to your store to preorder a game, then driving back and wasting my gas and time just to be  treated so rudely and was unable to acquire what i was basically told i would receive upon preordering Bioshock 2.   Your company should really work on its store managers ability to deal with customers, let alone being able to divulge all the stipulations behind a preorder program at the time of preorder, As well i can confirm the January 31st-February 6th ad does not mention a time limit to receive the game and with the snow storm i can bet hardly any one was able to take advantage of the preorder bonus that day any ways, there were no limited supplies the employee i delt with readily went into the video game store room and got the figurine 2 pack and the game i had pre ordered.

I should all so mention the ad was no where in the store when i preordered the game as i said i had to enlighten the employee at the video game kiosk my self about the pre order bonus and was told not once about a time limit or i had to pick the game up the 9th to receive the figurine.
Now If the stipulation is that i had to pick up the game on the 9th that is fine, but there is nothing mentioned in the jan 31-feb 6th ad and there was no ad in your store and i was not advised by the employee at time of pre order  about a time limit, and i was treated rudely with out any consideration when i came to pick it up and was told basically NO.
thank you for your time,
William Baker
P.S: as well i should add the ad that i have does not mention the offer for the big sister little sister firgune set is only available to rewards r us members like the printed ad he gave me says. it is lucky i signed up for rewards r us when i pre ordered the game or i would have been ineligible.

 
""ignore obvious spelling and setence structure errors*