On Xbox.com you used to be able to log-in and turn off auto-renewal, now you have to contact customer support... nice.

Yeah it's a right bitch to get out of it now. From the start of the process to the eventual cancellation of payments, it took me over an hour to get it sorted.

Yeah, you used to be able to just turn off auto-renewal and remove your credit card.  I called 1-800-4-MY-XBOX and they tried to tell me that you have to have a credit card to have a gold account, which is total B.S.  For the last like, 14 months I've been using subscription cards, my account doesn't even auto-renew till the end of 2011, so the card isn't even active on the account. 
Ugh, the people at Xbox customer service never know anything either, they always put me on hold to talk to their supervisor.  How about I just talk to the supervisor since you don't know what you're doing faceless-customer-service-rep.

Also, how the fuck are there so many people who cannot understand New Zealand accents? We speak like fucking robots over here and probably have the clearest english going.