Roku App Issues - 5/22/2020

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The_Boots

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Yeah. Still doesn't work. It's getting frustrating, since the Roku is how we watch 100% of our GB content...

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deviationer

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I must have got the update or fix because it works for me now.

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The_Boots

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It's working for us now, too. Thanks for the fix and sorry for being so grumpy!

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Bacon

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Almost a year and the app still hasn't been published to the official Roku store...

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StanleyPain

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Just to add to this thread, the Roku app is working fine for me last couple days, thanks for the fix/update.

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rorie

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#56  Edited By rorie  Staff

@bacon said:

Almost a year and the app still hasn't been published to the official Roku store...

We are going back and forth with Roku about some stuff before this becomes official, unfortunately. Communication with them has been a bit slow.

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Bratcher_Lev

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Does it matter or make a difference between the roku dongle player and the builtin rokuTV app?

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jeffrola

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Any updates here? Really missing my GB Roku app.

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rorie

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#61 rorie  Staff

@jeffrola: Are you running into issues with the beta app?

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LeraA

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Hello,

On the roku app I used to be able to see premium stuff like Unprofessional Fridays. I did have to verify by linking my roku channel with my account and putting in that code in order to be allowed to see the premium stuff.

These days, nothing premium shows up as an option to watch on roku (no UPF, no Die Another Friday, no Playdate, etc.). Is this a deliberate policy change or did I mess something up?

Thank you!

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yourbrain

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@leraa: You might just need to re-link your premium account (with a new code). My Roku randomly forgets?/drops? my premium account link every couple of months.

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LeraA

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#67  Edited By LeraA

@yourbrain: that was it! Thanks. I generated a new code, hooked it up on the website, and restarted the roku channel. Suddenly there's UPF and all the other stuff.

I really appreciate you taking the time to write that out. \o/

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FesteringNeon

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@leraa: @yourbrain: Thank you for asking and answering this! I've often thought, did they get rod of UPF?

I rarely frequent the site but watch videos using the app every night. I really started to miss the premium content, and thought maybe my membership lapsed or something, so thank you both! I'll relink again too.

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ST1LL_iLL

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Hey guys,

So lately I haven’t been able to access the latest episodes of Playdate or Pokemonday Night Combat. I can see the previous weeks episodes, just not current eps. I unlinked, relinked, nothing. Restarted Roku, still nothing. Deleted and re-downloaded app, linked premium account, restarted Roku and still have a lock symbol on both videos.

My Roku is up to date at version 9.0.0 Build 4142. My GB app is version 2.1 build 4. Out of ideas on this one. Any help will be appreciated.

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TheGrimace

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Im having the same issue. Account is linked but it says to link account to access this video. Major bummer since rokus are the only way i watch videos from the site. Hopefully this gets fixed soon.

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CrazyArm

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Same issue as the last two posts. Account is linked but unable to access premium content. I even tried to uninstall the addon, but that didn't work either.

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vioxtreme

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Did older videos get removed by chance?

I was attempting to finish "Playdate: MISSING: An interactive Thriller (and Subways)," but it seems to have been removed from the Roku app. I also noticed that the Until Dawn videos were also gone.

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givemesnacks

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Is Giant Bomb interested in community help with the app? If it could be pushed to GitHub I would be happy to help enhance it.

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izzy89

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#74  Edited By izzy89

Is there no way to change the stream quality on this app?

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kinrider25

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For the past two weeks most days I'm having trouble just getting videos to load on the App, it is definitely not my internet as everything else works just fine. It is only the Giant Bomb app. I can get in just fine but Videos will take FOREVER to load most days, if at all. When they do they just stutter and start buffering again.

This is only a problem I'm facing with Giant Bomb app itself, and I'm on a fiber connection.

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pauljordanjr

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Over the last few days, I've been having trouble with the app. It goes to the load screen then crashes.

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harveydanger

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Trying to add the channel and it says "The channel code provided is associated with a channel not available in your region." I'm in North America.

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WelshCleats

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Lately (the last few days) I've had trouble getting videos to play in the beta Roku app. As far as I can tell they'll start loading, then get stuck. Backing out then trying again a few times had occasionally gotten it to work (like with the Bloodroots QL), but today's East Playdate keeps getting stuck even with multiple attempts. Tried rebooting the system and app, everything's up to date (as far as I can tell), etc etc.

Also it seems random but I'd say about every forth video or so won't display a thumbnail.

Either way, not a huge deal, since I can always use the GB app on my Xbox. But thought it was maybe worth mentioning or seeing if anyone else was having the same problem.

I'm on a TCL Roku TV if that's helpful. Thanks!

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thebolt90

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@welshcleats: Same issue as this guy. Also on the TCL Roku TV.

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Lively

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Trying to add the channel and it says "The channel code provided is associated with a channel not available in your region." I'm in North America.

Just tried to add it, getting same error as above.

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financingisfree

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@lively said:
@harveydanger said:

Trying to add the channel and it says "The channel code provided is associated with a channel not available in your region." I'm in North America.

Just tried to add it, getting same error as above.

i am also having this issue with the beta version of the app today.

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Gatorman

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Recently tried to get in with the Roku app, both the standard and the beta version and neither of them will open. Tried deleting the app and reinstalling however I am now receiving the following, "The channel code provided is associated with a channel not available in your region." Curious why I paid for a subscription that is not working.

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demazin

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@gatorman said:

Recently tried to get in with the Roku app, both the standard and the beta version and neither of them will open. Tried deleting the app and reinstalling however I am now receiving the following, "The channel code provided is associated with a channel not available in your region." Curious why I paid for a subscription that is not working.

I'm getting the same issue. Problem started yesterday.

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PartTimeSarah

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I am having the same issue, I just noticed it this morning. The Roku app had been working great, now I click on it, the Bomb logo comes up for about .5 seconds, and then it crashes back to the tv’s homescreen. I hope they fix it soon! GB’s been my lifeline during all this!

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rorie

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#85 rorie  Staff

Hey, sorry for the trouble here. It looks like the GameSpot app broke too so we're assuming something happened on Roku's end. We'll have someone look into it!

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omdata

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Glad/sad to see others are having the same issue with the GB Roku Channel. Hopefully ya'll can get Roku to get their crap together soon! I want my GBTV!

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Gatorman

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It's not a Roku problem. Once or twice a year the Giantbomb app goes down. It is the only app that seems to do this. I just renewed my premium subscription and I use Roku as my primary source for videos. It has been down for two weeks. We need to start talking about refunds.

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eyehatezod

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@rorie: any potential update at all?

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rorie

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#89  Edited By rorie  Staff

@eyehatezod said:

@rorie: any potential update at all?

It is on the docket of an engineer and while I'm not sure how difficult of a solution it will be, hopefully we'll have some news next week.

Edit: Sorry, I know this is frustrating. If this was something I could fix myself I would do so; unfortunately Roku issues often entail working with Roku themselves to fix, and sometimes that's not always easy (there's a reason we had everyone side-loading a beta channel for over a year to get the app to work). I know it's important to you all though and I'll do my best to make sure it's the priority for the engineer working on it.

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eyehatezod

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@rorie: awesome, thank you for the quick response! Xbox app is scratching the itch. Hope you’re all well during this! Loving the home streams, missing UPF though.

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rorie

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#91 rorie  Staff

I am told that the beta app is no longer functional but the official one *should* be working. Please try loading it via search or go here:

https://my.roku.com/add/giantbomb

And let me know if there are any issues with that. Sorry for the trouble.

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jred250

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I'm working and I can't check right now, but does the Roku app sync progress? That was one of the things that I had problems with the beta version was that it didn't sync progress across the app and the site.

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malrock

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Just installed the newest official release (2.2 build 4) and premium videos still show as locked even after linking my account...

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SethParmer

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Mine is still not allowing me to access some of the premium content. I since reverted to the Xbox App but would love to use the Roku App once it gets sorted out. I just thought I'd give my experience.

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fanboyremix

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My app is working but will we ever have a resume feature? I end up bailing on a lot of content because it doesn’t save my progress even within the Roku app itself

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poopasaurus

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I’m on the official app, updated to version 2.2, and a large portion of the premium content is still locked.

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adamdemarie

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I'm still having the problem described a couple weeks ago where the app crahses while trying to open it. I uninstalled and reinstalled twice with no luck, unfortunately.

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Kapn

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@fanboyremix: I've had luck getting a resume by pausing the video,then hitting the back arrow

I still can't log in to the app on Roku either. Quick flash of the Giant Bomb logo and back to Roku home.

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rorie

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#99 rorie  Staff
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adamdemarie

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@rorie: I'm using a Roku Streaming Stick 3600x. Thanks for personally working through this, Matt!