Why Can't I Download Video? (or) Where's My Videos?

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#551 Posted by Rorie (5815 posts) -

Hi!

My premium expired recently, and then I reupped a day or so later. Since then however, I always get the error video when trying to watch videos using the Giant Bomb Enthusiast App on Fire TV. I've uninstalled and reinstalled the app, and reconnected multiple times. I've also tried running the app through the Android Emulator, as I've been toying with the app code lately. This also shows the error video.

Using the Video Bomb app on Android, and the web browser, both work fine. Is this likely to be an issue on your end? No code has changed in the version of the app installed on my Fire TV since it was previously working earlier in the week.

You should be fixed now.

Staff
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#552 Posted by flammabled (9 posts) -

@rorie: that GB customer service is just *chefkiss*

thanks rorie, all good!

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#553 Edited by MasterBrief (345 posts) -

Trying to download videos on my Surface 3 but get the error message. I can watch them just fine. I tried chrome and Edge neither worked. I did just re-up if that has any effect.

Avatar image for rorie
#554 Posted by Rorie (5815 posts) -

Trying to download videos on my Surface 3 but get the error message. I can watch them just fine. I tried chrome and Edge neither worked. I did just re-up if that has any effect.

Were you in a free trial? Is this still an issue for you?

Staff
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#555 Posted by MasterBrief (345 posts) -

@rorie: I was wondering if that was it. Works fine now thanks Rorie!

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#556 Posted by craymen_edge (151 posts) -

I can't download videos on Chrome android. I tap on the icon, but the drop-down menu doesn't populate with options, it just sits there saying "Processing...".

It's the same whether I'm on WiFi, 4G, or if I select desktop mode.

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#557 Posted by ZanzibarBreeze (3242 posts) -