Why Can't I Download Video? (or) Where's My Videos?

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beaudierman

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I'm also getting this "Based on your subscription level, this content is unavailable" error on any download that I attempt.

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V_Ben

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I am now getting the same error 😰

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homelessguy99

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I'm Getting the Same Error as Well.

"Based on your subscription level, this content is unavailable"

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rocketraccooncmro

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Same error. downloading is the only way I can watch premium content because of the video size.

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Fjolle

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I ran into the same problem.
I don't normally download stuff or apps or use a download manager, but i had problems with the premium player, so i tried downloading a video with firefox but it failed partways.
I have used my api key for premium podcasts on pocket casts, but the api page doesn't show any problems.

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ShiroGamer

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#606  Edited By ShiroGamer

I am also running into the same "Based on your subscription level, this content is unavailable" problem using IDM to download on Chrome. Tried logging out/in and it didn't fix it. FWIW, I can watch content fine on the site, but i'd like to be able to download videos since my internet isn't always good, and I sometimes watch videos on my TV and have no way atm to stream.

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Anidem

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Hey me too, for a minute there I thought my subscription had ended, but it seems a lot of us are having this issue. FWIW this week I downloaded three videos but also I assume that those didn't exceeded the download limit (the size of them combined must be a little over 3GB) As a fellow developer I know that when things break due to small changes and support starts getting tons of the same error reports it can be a bit stressful (or maybe that's just me) so I just hope it gets fixed!

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szlifier

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QLCrew.com guy here!

This is happening for me too. Cannot download anything. Tried on two different PCs in two separate locations.

Example URL:

https://static-giantbombvideo.cbsistatic.com/vr/2019/11/06/vf_deathstranding_impressions_10142019_kjbgasdf_1800.mp4?api_key=....removed...

Result:

HTTP 403, Based on your subscription level, this content is unavailable

I checked recent content and UPF from 2014. Nothing works. Same thing applies to Progressive mode in the video player.

Please help @rorie, @wcarle

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rorie

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#609 rorie  Staff

@szlifier: Will believes he has a workaround for this issue and hopefully he'll be pushing something out soon. Sorry for all the trouble! I cleared your download limit in the meantime .

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szlifier

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Windex

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#611  Edited By Windex

@rorie@wcarle did a change get pushed out today?

My video feeds are now empty except for any videos I had previously downloaded. I tried to re-subscribe to both the HD and SD feeds from giantbomb.com/feeds with and without my "username:password@" and the problem is on all of them.

I am using the Apple Podcasts app if that helps.

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V_Ben

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#612  Edited By V_Ben

The error, which had disappeared earlier in the week, has now returned again - Downcast on iOS, every download now errors out again :/

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Interpol

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@v_ben: I am having the same issue.

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toomuchcraig

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#614  Edited By toomuchcraig
No Caption Provided

It appears that starting Wednesday it broke again.

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rorie

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#615 rorie  Staff

@interpol:

@v_ben said:

The error, which had disappeared earlier in the week, has now returned again - Downcast on iOS, every download now errors out again :/

Which error are you seeing? I believe Will removed the download limit entirely so I'm not seeing how the same error could be occurring but I suppose anything is possible. Can you send a screenshot?

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rorie

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#616 rorie  Staff

@toomuchcraig: This is most likely due to the HTTPS error reported in another thread, which has been filed with an engineer.

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CanadianCowz

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I'm also having issues with the premium video RSS feed. Going on about a week or so now.

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V_Ben

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@rorie - I believe the previous error was fixed, but now I have the HTTPS error instead.

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codestone

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I'm also having this issue, my subscription lapsed, I re-upped for 1 year and now when I try to download a premium video on my Android phone (using chrome browser) I get a white screen and a message that says "Based on your subscription level, this content is unavailable".

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rorie

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#620 rorie  Staff

I'm also having this issue, my subscription lapsed, I re-upped for 1 year and now when I try to download a premium video on my Android phone (using chrome browser) I get a white screen and a message that says "Based on your subscription level, this content is unavailable".

That's because you're in a free trial. I think I fixed the issue for you though.

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codestone

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@rorie: Thank you! It's all good now.