Yah rrturn it and if they're not cool about it start asking about their names, location code and demand the number for the district manager etc. Even if they're in the wrong they'll back down cause of the shit storm they'll receive from their DM for poor customer relations.
I remember when corporate forced us to write an apology to this old lady that was clearly in the wrong but she raised such a ruckus that they naturally back right off.
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