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When a Mostly Positive Review Becomes "Controversial"

Passionate backlash to a review is nothing new, but what's it say about you, me and the point of reviews when it happens like...this?

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What do you want from a video game review? Enlightenment? Purchase justification? Quotes to lob at people in your favorite message board? A link that could shoot you to the top on Reddit?

One of gaming’s most articulate writers, Simon Parkin, filed his review of Uncharted 3: Drake’s Deception for Eurogamer yesterday--read it here. Parkin’s material is typically well considered, thoughtful and challenging. His dissection of Naughty Dog’s latest cinematic adventure was no exception, a sharp critique of the fundamental design choices that have fueled the Uncharted series since the beginning, and how the studio’s emphasis on recreating a movie-like experience means breaking that tight script causes serious issues.

Movies, unlike games, don't have fail states, so Indiana Jones will always miss the boulder.
Movies, unlike games, don't have fail states, so Indiana Jones will always miss the boulder.

I’m not sure how many people actually read the review, as most comments focused on the 8 score assigned to the game, one slightly under the 9s and 10s (or equivalent) found elsewhere on the web.

There was reason to assume Uncharted 3 was going to be pretty great. Naughty Dog’s track record is solid, and Uncharted 2: Among Thieves was so spectacularly impressive that you mostly felt bad Naughty Dog’s designers, programmers and artists had to follow it up all over again. Plus, nothing Naughty Dog has shown since Uncharted 3 was announced suggested we were in for anything altogether different--Uncharted 3 was more Uncharted, which to most (including me) is fine.

What this meant, however, was that most reviews would likely largely be a thousand words of praise.

Thing is, I’d rather read a thousand words about why someone didn’t like Uncharted 3, so long as the author’s building a proper case, rather than trolling fans. In Parkin’s review, he outlines a grand critique against the Uncharted series as a whole, written through the lens of its latest release, and makes a credible argument for why Uncharted’s highest highs naturally create unavoidable lows. It’s a feeling that’s been with me since the beginning of Drake’s journey, but especially so in Uncharted 2, when players may miss the directorial cue from the game, such as a timed jump, and have to repeat it over and over again.

Other reviews mentioned this point, including Brad’s take on the game, but Parkin made it the focal point of his. By doing so, Parkin's review cast a slightly negative tone, but on the flip side, such concentration allowed Parkin to properly articulate the nuance of his argument, using his megaphone as a reviewer at a major outlet to make a serious point to a very large audience.

One comment beneath the Eurogamer review really stuck out to me.

“I equate reviewers to sports referees and economists; they make a living our of getting it right only some of the time. Once you bear that in mind you don't get annoyed by this review.”

It’s possible this commenter has played and finished Uncharted 3 enough to make a judgement call--but it’s unlikely. By comparing game reviewers to “sports referees,” he (or she) is suggesting the job of the game reviewer is solely to say whether a game is worth a purchase or not. For some, that may be absolutely true; $60 isn't cheap. That’s one of the goals of many game reviews, but reviews can (and should) also function as a design critique, and the best kinds of game reviews are informative to the player and developer, providing an outside perspective that illuminates what did and didn’t work.

Maybe this illustrates a fundamental disconnect between the audience for reviews and the writers themselves. Time is precious, and when I make time for a work, I want my assumptions to be challenged, preconceptions torn apart. If I’m wrong, maybe I’ll learn something from it. This proved especially instructive with Demon's Souls, a game I was only able to understand by reading other people's passionate thoughts. It’s possible to read something you totally agree with and come away with useful lessons, but I’ve found the most instructive moments in life to come from moments involving viewpoints vastly different from mine. As someone who takes thinking about games pretty seriously, this extends to games writing, too.

Electronic Arts has purposely pitted fans against one another, exploiting the passion of players.
Electronic Arts has purposely pitted fans against one another, exploiting the passion of players.

This disconnect--an intense backlash from fans--isn’t unique to games.

The technical term for the phenomenon is confirmation bias, where individuals seek out information favoring their already established opinion. Confirmation bias is a massive problem in today’s politics, as evidenced by the existence of deliberately liberal and conservative leaning networks like Fox News and MSNBC, and there’s reason to believe today’s highly personalized marketing by the video game industry has trained an audience to seek intense validation for their expensive purchases.

Just take a look at the way Electronic Arts has promoted Battlefield 3 against Call of Duty, stoking the flames of fandom and leading to obnoxious arguments almost everywhere on the Internet. I just want both games to come out so it's all over.

It’s completely, totally, 100% okay to disagree, just make sure you’re aware of what it is you’re disagreeing with.

Next time you read a review that winds you up, take a deep breath, and think before you comment.

If you're looking for other works similar to Parkin's review of Uncharted 3, I cannot recommend places like Kill Screen enough--but go in expecting and wanting something very atypical. Kirk Hamilton wrote an excellent offbeat critique of L.A. Noire, for example, and the publication's web-defying analysis of Infinity Blade by J. Nicholas Giest is as mesmerizing as it is true. Critical Distance is an excellent resource for discovering these kinds of pieces, with quality roundups on a weekly basis.

Patrick Klepek on Google+

693 Comments

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MachoFantastico

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Edited By MachoFantastico

Concerning Eurogamer, it's sort of become a thing with them to give 8's pretty much all the time. The Uncharted 3 review was very well written, but as per usual all the talk was about the score. Which in hindsight doesn't really matter a great deal, unless you religiously follow Metacritic and make all your game purchases through that flawed system.

It's one of the reasons that the community of Eurogamer as slowly driven me mad. There aren't many respectable gaming sites out there, but Eurogamer still have my respect (even if they do put up some useless articles at times). I've always been interested in the idea of reviews without scores and wish Giantbomb would give it an experimental chance, though I can't blame them for not doing such a thing as Metacritic is god to game companies.

Great article, rock god Patrick Klepek. :D

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hinderk

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Edited By hinderk

Similar thing happened with Jim Sterling's Batman review. He gave it an 8.5/10 and people freaked. Yahoo games even called him a "villain" for giving it an 8.5.

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craigthompson

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Edited By craigthompson

I absolutely think that people become incensed when they see a review which contradicts their preconceptions of a game. The temptation is to jump to the comments with a careless tirade against the reviewer rather than consider reviewing their own opinion.

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Jayross

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Edited By Jayross

I still don't understand why all reviewers feel the need to justify reviews. What's up with that?

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iamjohn

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Edited By iamjohn

@Cyrisaurus: Well I could've also gone into how it was obvious that you didn't read the review and were looking for any excuse to discredit what's actually a really good score out of some flawed logic (the game having immersion-breaking moments suddenly means he sucks now and hates games that are hard?), but honestly, I thought that was pretty self-explanatory. Guess I was wrong.

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BisonHero

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Edited By BisonHero

@Olimar_91 said:

Ultimately, if DVD/Bluray Players cost more and had exclusive movies depending on which brand you bought, we'd have the same problem in that field.

That actually did happen with HD-DVD and Bluray, more or less, and Bluray came out the victor.

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shermanatorek

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Edited By shermanatorek

@chilibean_3 said:

@SonofSeth said:

Like you said, he focused on the negative, is it fair to score the whole game around that one negative out of the mountain of positive, I think not.

It's not really a negative thing either, it just represents a potential for some kind of negative experience.

8 OUT OF 10

Fuuuu (╯°□°)╯︵ ┻━┻

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rGrayMiller

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Edited By rGrayMiller

Sadly enough, I think many such people DO think before commenting.

sigh

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Vinyl

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Edited By Vinyl

Oh, and because I didn't mention it earlier, thanks for continuing to bring up interesting topics, Patrick :)

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DaBuddaDa

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Edited By DaBuddaDa

What makes someone angry isn't necessarily the mere fact the score is different than what you personally would give. It's the idea that this faceless, sometimes nameless person on the internet has more clout than you do; people are going to listen to this other person and they are not going to listen to you, as you are just random internet person number 100398472. The rage bubbles up from them being able to influence others with an opinion you disagree with. It's a personal, internal power struggle.

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drew327

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Edited By drew327

I hate all review conversation. Use a review how you will, as an individual.

Also, conspiracy theory: Lets give U3 a 'low' score so people will come to our site to see the redesign!

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Hef

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Edited By Hef

My favourite part is how they thought 8/10 was a bad score, and then freaked out about it. I think that's more of a problem these days. Everyone expects their favourite franchises to get 10's and terrific scores like 8.0's are look at to be mediocre. I think a lot of people see review scales from 7-10 now-a-days.

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Julmust

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Edited By Julmust

@Meatsim said:

Reminds me of when Jeff gave Twilight Princess an 8.9 and Nintendo fans freaked out.

8.88.88.88.88.88.8

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PXAbstraction

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Edited By PXAbstraction

I like this piece and think Patrick makes some very valid points. However, between podcasts and other pieces like this I've seen, I find that the gaming press is spending a lot of time lately trying to defend how the review process works rather than just realising that most comments on most web sites are idiots and that usually, the only ones who comment are the ones who want to bitch or respond to the bitchers. The large number of people who do take a thoughtful approach to reviews as Patrick wishes are the ones who don't post because they don't want to wade into the cesspool. There is bias in elements of the gaming press, of this there is no doubt and sadly, that bias does fuel fires like the ones that Patrick discusses. But yeah, in the end most comments on most gaming web sites aren't worth paying attention to and I don't think they represent what the majority thinks.

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mbr2

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Edited By mbr2

In short: People need to loosen the fuck up and stop caring about what other people think about stuff they like but also the majority of people HAVE NO IDEA WHAT THOUGHT GOES INTO A REVIEW.

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ltsquigs

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Edited By ltsquigs

An interesting article. I think I agree with a lot of what your saying, on the other hand I certainly see the point of people who view reviews purely as purchasing advice. It's hard to tell when something should be a review or when something should be an editorial piece.

I think part of the problem are the number of reviews and such in the game industry that really are just trying to troll their audience, be controversial in order to obtain page views, or are just simple "buy it/don't buy it" reviews. It has fostered a kind of attitude among video game fans where any review is boiled down to its most simplistic elements.

For example, there are several people in these comments who have boiled down the review in question to "he was bad at the game, so he was complaining about it". I think that's a gross over simplification of the review, and misses the entire point of the review. Parkin's actual points are far more thought out than such a simplification and are well articulated and stated, which is what makes the review interesting to read.

I think as long as the gaming community has the knee jerk response to simplify reviews down to their most basic elements, this problem will continue to exist, and I'm not sure what can be done to change that, or if it even should be changed.

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Scrumdidlyumptious

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What's more obnoxious is that people are pointing out that the reviewer gave a Gundam game an 8 in the past and saying that he thinks that the two games are equal. Scores aren't meant to be compared like that. It's fucking retarded that people get so outraged over these damn meaningless scores which are completely random most of the time.

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khopps17

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Edited By khopps17

This article will receive mass amounts of scrutiny due to your hitting to close to home for some. They will be offended, and then attempt to offend you with empty words and insults that mean nothing. The internet is a glorious place.

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jessej07

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Edited By jessej07

8/10 sounds like it's still a great game!

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sgtsphynx

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Edited By sgtsphynx  Moderator

I read reviews to see what to expect from a game, I use that info to determine whether or not I will like the game. I dont pay attention to scores most of the time, and actually enjoy reading well written critical reviews to positive ones.

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Alexandruxx

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Edited By Alexandruxx

Didn't Eurogamer also gave an 8 to Gears of War 3? Maybe they just want to create scandal to get trafic...

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enemymouse

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Edited By enemymouse

I welcome more and more of these types of articles. They illuminate our strengths and weaknesses as consumers and people in general.

It's also nice to see critics back each other up when one is getting undue flack.

Keep it up.

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MudMan

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Edited By MudMan

Huh.

Here's the problem I have with this sort of thing: while I am more than happy to quietly disagree with one reviewer or another, there is no way to read this in a way that doesn't scream "Don't criticise us, we are the critics". I've read Simon Parkin's review and I do disagree, at least in the parts that extend to the rest of the Uncharted franchise. He is playing with presumptions and tropes of the nostalgic gamer. "Scripting is bad" and "Linear is evil". Sure, it's well made linear, but the game needs you to be here or there to create the great experience it wants you to have and we will rebel against that, goddamnit.

Now, were the commenters on Eurogamer reacting intellectually to his intellectual take on gaming (which, like I said, I believe to be wrong, although that's besides the point)? Nope. They raged. Because... welll, that's what they do. Not all of the audience out there is about deconstructing gaming one way or the other, or Uncharted, the equivalent of Raiders of the Lost Ark at best, The Mummy at worst, wouldn't be the pinnacle of gaming narrative. If one is set to argue that those opinions should be kept in check, there are places where they are. Maybe Gamasutra is looking for articles. But Eurogamer? Eurogamer is massive. It's Gamespot, not a niche blog. Of course they're going to get that reaction.

Crucially, there is nothing fundamentally wrong with that reaction. Enthusiasts get enthusiastic.

If you want to ask a question about their reaction, maybe the right one is this: Why do they come to the review with a formed opinion of how good the game is supposed to be? Is the pre-release coverage overruling the critical analysis after the fact? Questioning the public is definitely allowed and healthy. I like it. I like that you do it. I'd like that introspection to go further.

I mean, ask yourself this as a journalist. On the best game you played last year, or the year before that, did you write more before or after you actually played it?

As long as "before" wins, I hesitate to blame the audience on that comments thread.

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craigthompson

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Edited By craigthompson

Also reviewers don't need to come to a consensus, each reviewer has a different experience and may or may not encounter glitches, bugs etc; so reviews will always differ and should be taken with a pinch of salt. The only way you can have a 100% accurate opinion of a game is to play it - you have your own opinion formulated on your own unique play through. If you write a review of it I guarantee it will not be the same as every other review.

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Peanut

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Edited By Peanut
@Hef said:

My favourite part is how they thought 8/10 was a bad score, and then freaked out about it. I think that's more of a problem these days. Everyone expects their favourite franchises to get 10's and terrific scores like 8.0's are look at to be mediocre. I think a lot of people see review scales from 7-10 now-a-days.

The 7-10 review score has been the standard for years and it's one of many problems that simply make the entire process broken.
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wickedsc3

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Edited By wickedsc3

If a person is going to review anything they should expect their review to be reviewed. They cannot come out and say I gave UC3 a 8 and that is what it is. The readers have just as much right to disagree with his score as he had to give it. Now I will say that arguing about score's is pointless but it is still a persons right to disagree with it.

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iamjohn

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Edited By iamjohn

@Alexandruxx said:

Didn't Eurogamer also gave an 8 to Gears of War 3? Maybe they just want to create scandal to get trafic...

How is giving a game an 8 creating a scandal? If they wanted to get hits, they would've given it a 4.

@wickedsc3 said:

If a person is going to review anything they should expect their review to be reviewed. They cannot come out and say I gave UC3 a 8 and that is a fact. The readers have just as much right to disagree with his score as he had to give it.

Do said readers also have the right to disagree when they haven't played the game?

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Grimluck343

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Edited By Grimluck343

Should have just linked to this NeoGAF post Patrick. Sums things up pretty well.

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SerHulse

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Edited By SerHulse

I feel the same, I would much rather someone give me valid criticism of something I made than for someone to throw praise and confetti at me. Even if that person thought something I made was deserving of said confetti, I would like for them to take a moment to honestly state the problems, what can be improved etc.

Think of it like your University Professor, you want him to criticise your work, what use is it for him to just stamp "B" on everything you write, but not tell you how it could've been an "A".

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Cloudenvy

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Edited By Cloudenvy

@LtSquigs said:

Parkin's actual points are far more thought out than such a simplification and are well articulated and stated, which is what makes the review interesting to read.

I'd agree that some of his points are well thought out, but saying:

"As an expression of all that a video game could be, however, Uncharted 3 is narrow, focused and ultimately shallow. It is a majestic tribute to cinema, a movie game in the literal sense, and your enjoyment will be in precise step with your appreciation of that objective"

Is just a foolish knock against a game.

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wumbo3000

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Edited By wumbo3000

People are mad Eurogamer gave it an 8? Can you imagine the shit storm if GiantBomb gave it 4 stars? Christ...

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Dezinus

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Edited By Dezinus

Sigh. This ain't grade school. 5 is 'average', not 8.

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Ares42

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Edited By Ares42

Most of the time when I disagree with reviews is when the reviewer criticizes a game for not being what they wanted it to be. Like someone saying a game is bad because of certain staples in the genre and stuff like that. It's just annoying to read reviews that's not really about the game in focus, but rather a persons issues with a certain type of game. Sure, it's somewhat relevant, but at the same time it's sorta obvious for the readers that if you're not into let's say shooters you probably shouldn't buy them.

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Gordy

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Edited By Gordy

@SonofSeth: He still gave it an 8, which is great. If he was giving it a 5 or something you'd be on to something, but as it is you're just not making sense.

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metal_mills

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Edited By metal_mills
@Jolt92 said:

@Meatsim said:

Reminds me of when Jeff gave Twilight Princess an 8.9 and Nintendo fans freaked out.

8.88.88.88.88.88.8

I believe they found where he lived and sent him death threats in the mail.
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darkjester74

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Edited By darkjester74

Great, thought provoking story, Patrick! Thank you! :)

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Tesla

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Edited By Tesla

The funny thing about all of this is that none of the raging nerds have even played the game. The foundation for their point of view is an assumption. People are fucking stupid.

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LifeasClarity

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Edited By LifeasClarity

A lot of videogame journalism is terrible. Really terrible. And the more I pay attention to the industry the more I find myself blaming video game fans more than anyone else. So many of us continue to treat games as nothing but consumer products. In a film review, cultural critique is expected. Reflection on the state of the industry, the trends, and consideration of the elements of design is what has kept Ebert and others like him employed and so well respected (despite his dismissive comments about games).

But with games culture these approaches seem like an aberration. Plenty of games journalists are out there, wanting to see game culture grow, using reviews as tools of analysis as well as guides for purchase. GB, RPS, and a few others really do try, but I don’t really see an opportunity for growth or change so long as the majority of fans treat games like expensive toys and not avenues of designer expression, so long as people rush to tear down an intelligent critique.

A rating will only be an objective measure of worth when you are looking at that product as a device/program you need to assess only for functionality (Quicken, cell phones, an electric saw). Maybe that’s fine, but it also means next time someone like Ebert discredits the potential of games we should maybe be a bit more ready to blame ourselves.

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Trauma2007

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Edited By Trauma2007

Wait....................Uncharted 3 only got an 8 out of 10. Does this mean it's not going to be put out on shelves? Is it going to become Vaporware? Why has the industry forsaken us all! What if Modern Warfare 3 and Skyrim suffer the same fate? These truly are the Dark days, Repent, Repent!!!!!!!!! Oh god! Someone start pirating copies now!!!!!

Whats that? The videogame industry would sell you a turd in a box if it could? Oh well.........I guess 8 out of 10 IS better then a steaming pile of shit!

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sanchopanza

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Edited By sanchopanza

Excellent article Patrick! Must say, I agree about taking more from negatives than the positives. Too many times in the past I've read a review for an AAA game which gave a high score and said almost nothing about the games negatives only for me to buy it and be deeply disappointed. This is why I like independent reviewers on the web, not to get conspiratorial but they are usually more happy to go in-depth about a games short comings without fear of a fanboy or advertiser backlash.

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deactivated-61abb009b221e

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Well, Parkin, the Eurogamer reviewer, does have a point. Games and movies are two substantially different entertainment mediums. Uncharted 3 seems to be a game that is trying hard to be a movie, which the reviewer is trying to say is a blessing and a curse. On one hand, you have this tightly packed, linear storyline that the player can be truly engrossed with. On the other hand, the player still has control of Drake; and to paraphrase Parkin, the game is nudging you to be where you're supposed to be, or else you have to start the sequence over again. In a way, those quick, required movements of player control is no better than a vague quick time event.

Sure, the game is still great, as Parkin mentioned, but he needed to make a valid argument about the game while writing his review; an argument that should bring attention to anyone who reads it.

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Peanut

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Edited By Peanut
@NoelVeiga: Comments like this are the reason we should be able to rate on Giant Bomb. Well said, man.
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mustachio

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Edited By mustachio

One particular part of the Eurogamer review stands out to me:

It is a majestic tribute to cinema, a movie game in the literal sense, and your enjoyment will be in precise step with your appreciation of that objective - and whether or not you believe it to be Drake's great deception, or Drake's great delight.

I don't mind this review because frankly this is spot on. If you hate linearity you'll probably hate Uncharted's single-player. I still think he doesn't quite give the multiplayer enough credit, though. The buddy system (which I especially love), the little takes on killstreaks and perks that are both useful but not game-directing like those from Call of Duty, the balance in terms of both the power and availability of weapons. It adds an incredible amount of replayability.

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Sword5

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Edited By Sword5

Review debate is the main reason I started avoiding Garnet Lee.

There are two reasons reviews are broken.

  1. Pre-orders: Thanks to DLC most people are buying games well before they come out. Reviews are pointless to these people and this is becoming a larger number every year.
  2. Games writers don't like their job. Reviews are buyer's guides. Nothing more, nothing less. Everything else is for the pleasure of the writer. That is why most reviewers hate scores. Numbers and stars cuts to the core of the Buy, Rent or Avoid information that most readers want.

The best review quote came from Jeff back when the MTV blog was trying to keep up a mess about this. "It is my job to save people money."

I know this rant is a little off topic, but for the most part it feels like reviewers are writing reviews for each other and that many of the people that review games should just be writing editorials. I am glad to see Patrick put his energy into finding new stories about the video industry and not writing reviews.

Just avoid review junk.

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Cincaid

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Edited By Cincaid

@Grimluck343 said:

Should have just linked to this NeoGAF post Patrick. Sums things up pretty well.

That was horrible, pathetic, and hilarious to read. :(

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mrangryface

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Edited By mrangryface

Uncharted 2 was so balls deep awesome that an equivalent score for a game that isnt quite so is HERESY!

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sagesebas

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Edited By sagesebas

I loved his review with so many 10 scores its nice to see someone be honest sbout there ecperience.

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apocralyptic

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Edited By apocralyptic

Maybe he's grading according to the bell curve? If 5/10 is the "average" grade and the standard deviation for games is about 1.5 points, then an 8/10 is two standard deviations above average, or 95th percentile. I'd say that's a pretty good score. In that system, for a game to get a 9.5/10, it would have to be in the 99.7th percentile, and in the 99.9th percentile to get a 10/10.

I'm kidding, of course... there's no way that video games follow a normal distribution :) I'm sure it's bimodal.

Just say no to grade inflation!

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redbliss

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Edited By redbliss

I dont agree with the comparison of video game reviewers to referees and economists. Referees and economists are analyzing things that a person with complete and full knowledge could arrive at a definitive conclusion that would objectively be the correct conclusion. The same is not so with video games. Video games are completely subjective, but the comparison suggests that there is some correct score that every reviewer should give the game (just as there is a correct call that a referee should make and there is a correct prediction that an economist should make). People fail to see the subjective nature of reviewing and instead believe there is a correct score for each game. Until people get out of that mindset, people are always going to complain about reviews.

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deactivated-61abb009b221e

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@Peanutsaid:

@Hef said:

My favourite part is how they thought 8/10 was a bad score, and then freaked out about it. I think that's more of a problem these days. Everyone expects their favourite franchises to get 10's and terrific scores like 8.0's are look at to be mediocre. I think a lot of people see review scales from 7-10 now-a-days.

The 7-10 review score has been the standard for years and it's one of many problems that simply make the entire process broken.

The new era of Asian F's.