I've sent several emails since E3 about account issues I've been having to the support email address and have not gotten a response yet, frustrating to say the least.
Here is the email:
Lately since after E3 i've been having issues seeing the live chat. It always says 0 chatting and just sits at the "It's taking a little longer to log into the chat this time" screen for the entire stream. I haven't gotten into it once since E3. It may be related to an issue I had recently where I logged in once and noticed for whatever reason I was no longer a premium user, rather than go through support or anything I decided to just sign up for it again because I didn't want to miss a show about to go live, so I was double charged for that month, hopefully i am not just going to be double charged for every month from now on, but possibly that has something to do with whatever else I broke.
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