I'm suddenly not Premium??

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SniperXan

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#1  Edited By SniperXan

I'm pretty sure I'm payed up for a while yet but I just suddenly couldn't watch Unprofessional Fridays and now it's saying I'm not premium? Can someone help? Thanks

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SniperXan

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#2  Edited By SniperXan

I'm not even sure how to check how much time I have left on my Sub... or when I got my year. Is there any way to access this info?

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gamer_152

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#3 gamer_152  Moderator

@sniperxan: For problems with this kind of thing you can contact support@giantbomb.com. You should also be able to work out how long is left on your subscription by checking your billing history. I hope this helps.

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SniperXan

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Thanks! Also that billing history thing is empty :( I'll email them

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rorie

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#5  Edited By rorie

Most of the time with problems like this, your account was attempting to auto-renew and had a problem processing the payment. I'll check up on it after the show; in the meantime I hooked you up with a day's worth of premium so that you can check out the show.